@jaredbusch No other trunk in this location for the moment.
Has the user tried again from their extension?
Yes same message as before
What is the log look like from the other extension?
Here is a working call from my created extension on the PBX
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:1] Macro("SIP/139-0000fe59", "user-callerid,LIMIT,EXTERNAL,") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:1] Set("SIP/139-0000fe59", "TOUCH_MONITOR=1538596218.65142") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:2] Set("SIP/139-0000fe59", "AMPUSER=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:3] GotoIf("SIP/139-0000fe59", "0?report") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:4] ExecIf("SIP/139-0000fe59", "1?Set(REALCALLERIDNUM=139)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:5] Set("SIP/139-0000fe59", "AMPUSER=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:6] GotoIf("SIP/139-0000fe59", "0?limit") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:7] Set("SIP/139-0000fe59", "AMPUSERCIDNAME=Rodrigo Balcazar") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:8] GotoIf("SIP/139-0000fe59", "0?report") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:9] Set("SIP/139-0000fe59", "AMPUSERCID=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:10] Set("SIP/139-0000fe59", "__DIAL_OPTIONS=Ttr") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:11] Set("SIP/139-0000fe59", "CALLERID(all)="Rodrigo Balcazar" <139>") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:12] GotoIf("SIP/139-0000fe59", "0?limit") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:13] ExecIf("SIP/139-0000fe59", "1?Set(GROUP(concurrency_limit)=139)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:14] GotoIf("SIP/139-0000fe59", "1?continue") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (macro-user-callerid,s,27)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:27] Set("SIP/139-0000fe59", "CALLERID(number)=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:28] Set("SIP/139-0000fe59", "CALLERID(name)=Rodrigo Balcazar") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:29] Set("SIP/139-0000fe59", "CDR(cnum)=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:30] Set("SIP/139-0000fe59", "CDR(cnam)=Rodrigo Balcazar") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-user-callerid:31] Set("SIP/139-0000fe59", "CHANNEL(language)=en") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:2] Gosub("SIP/139-0000fe59", "sub-record-check,s,1(out,1XXXXXXX012,dontcare)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:1] GotoIf("SIP/139-0000fe59", "0?initialized") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:2] Set("SIP/139-0000fe59", "__REC_STATUS=INITIALIZED") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:3] Set("SIP/139-0000fe59", "NOW=1538596218") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:4] Set("SIP/139-0000fe59", "__DAY=03") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:5] Set("SIP/139-0000fe59", "__MONTH=10") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:6] Set("SIP/139-0000fe59", "__YEAR=2018") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:7] Set("SIP/139-0000fe59", "__TIMESTR=20181003-195018") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:8] Set("SIP/139-0000fe59", "__FROMEXTEN=139") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:9] Set("SIP/139-0000fe59", "__MON_FMT=wav") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:10] NoOp("SIP/139-0000fe59", "Recordings initialized") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:11] ExecIf("SIP/139-0000fe59", "0?Set(ARG3=dontcare)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:12] Set("SIP/139-0000fe59", "REC_POLICY_MODE_SAVE=") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:13] ExecIf("SIP/139-0000fe59", "0?Set(REC_STATUS=NO)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:14] GotoIf("SIP/139-0000fe59", "3?checkaction") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (sub-record-check,s,17)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@sub-record-check:17] GotoIf("SIP/139-0000fe59", "1?sub-record-check,out,1") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (sub-record-check,out,1)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [out@sub-record-check:1] NoOp("SIP/139-0000fe59", "Outbound Recording Check from 139 to 1XXXXXXX012") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [out@sub-record-check:2] Set("SIP/139-0000fe59", "RECMODE=dontcare") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [out@sub-record-check:3] ExecIf("SIP/139-0000fe59", "1?Goto(routewins)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (sub-record-check,out,7)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [out@sub-record-check:7] Gosub("SIP/139-0000fe59", "recordcheck,1(dontcare,out,1XXXXXXX012)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [recordcheck@sub-record-check:1] NoOp("SIP/139-0000fe59", "Starting recording check against dontcare") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [recordcheck@sub-record-check:2] Goto("SIP/139-0000fe59", "dontcare") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (sub-record-check,recordcheck,3)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [recordcheck@sub-record-check:3] Return("SIP/139-0000fe59", "") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [out@sub-record-check:8] Return("SIP/139-0000fe59", "") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:3] Set("SIP/139-0000fe59", "MOHCLASS=default") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:4] ExecIf("SIP/139-0000fe59", "1?Set(TRUNKCIDOVERRIDE="PAL" <7046372140>)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:5] Set("SIP/139-0000fe59", "_NODEST=") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [1XXXXXXX012@from-internal:6] Macro("SIP/139-0000fe59", "dialout-trunk,7,1XXXXXXX012,,off") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:1] Set("SIP/139-0000fe59", "DIAL_TRUNK=7") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:2] GosubIf("SIP/139-0000fe59", "0?sub-pincheck,s,1()") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:3] GotoIf("SIP/139-0000fe59", "0?disabletrunk,1") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:4] Set("SIP/139-0000fe59", "DIAL_NUMBER=1XXXXXXX012") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:5] Set("SIP/139-0000fe59", "DIAL_TRUNK_OPTIONS=Ttr") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:6] Set("SIP/139-0000fe59", "OUTBOUND_GROUP=OUT_7") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:7] GotoIf("SIP/139-0000fe59", "1?nomax") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (macro-dialout-trunk,s,9)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:9] GotoIf("SIP/139-0000fe59", "0?skipoutcid") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:10] Set("SIP/139-0000fe59", "DIAL_TRUNK_OPTIONS=Tt") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:11] Macro("SIP/139-0000fe59", "outbound-callerid,7") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:1] ExecIf("SIP/139-0000fe59", "0?Set(CALLERPRES()=)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:2] ExecIf("SIP/139-0000fe59", "0?Set(REALCALLERIDNUM=139)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:3] GotoIf("SIP/139-0000fe59", "1?normcid") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (macro-outbound-callerid,s,6)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:6] Set("SIP/139-0000fe59", "USEROUTCID=") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:7] Set("SIP/139-0000fe59", "EMERGENCYCID=") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:8] Set("SIP/139-0000fe59", "TRUNKOUTCID=7XXXXXXX140") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:9] GotoIf("SIP/139-0000fe59", "1?trunkcid") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (macro-outbound-callerid,s,14)
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:14] ExecIf("SIP/139-0000fe59", "1?Set(CALLERID(all)=7XXXXXXX140)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:15] ExecIf("SIP/139-0000fe59", "0?Set(CALLERID(all)=)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:16] ExecIf("SIP/139-0000fe59", "1?Set(CALLERID(all)=PAL <7XXXXXXX140>)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:17] ExecIf("SIP/139-0000fe59", "0?Set(CALLERPRES()=prohib_passed_screen)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:18] Set("SIP/139-0000fe59", "CDR(outbound_cnum)=7XXXXXXX140") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-outbound-callerid:19] Set("SIP/139-0000fe59", "CDR(outbound_cnam)=PAL") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:12] GosubIf("SIP/139-0000fe59", "0?sub-flp-7,s,1()") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:13] Set("SIP/139-0000fe59", "OUTNUM=1XXXXXXX012") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:14] Set("SIP/139-0000fe59", "custom=SIP/Fibrant2140") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:15] ExecIf("SIP/139-0000fe59", "0?Set(DIAL_TRUNK_OPTIONS=M(setmusic^default)Tt)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:16] ExecIf("SIP/139-0000fe59", "0?Set(DIAL_TRUNK_OPTIONS=TtM(confirm))") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:17] Macro("SIP/139-0000fe59", "dialout-trunk-predial-hook,") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk-predial-hook:1] MacroExit("SIP/139-0000fe59", "") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:18] GotoIf("SIP/139-0000fe59", "0?bypass,1") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:19] ExecIf("SIP/139-0000fe59", "1?Set(CONNECTEDLINE(num,i)=1XXXXXXX012)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:20] ExecIf("SIP/139-0000fe59", "1?Set(CONNECTEDLINE(name,i)=CID:7XXXXXXX140)") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:21] GotoIf("SIP/139-0000fe59", "0?customtrunk") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-dialout-trunk:22] Dial("SIP/139-0000fe59", "SIP/Fibrant2140/1XXXXXXX012,300,Tt") in new stack
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] netsock2.c: == Using SIP RTP TOS bits 184
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] netsock2.c: == Using SIP RTP CoS mark 5
[2018-10-03 19:50:18] VERBOSE[27885][C-0000efa3] app_dial.c: -- Called SIP/Fibrant2140/1XXXXXXX012
[2018-10-03 19:50:20] VERBOSE[27885][C-0000efa3] app_dial.c: -- SIP/Fibrant2140-0000fe5a is making progress passing it to SIP/139-0000fe59
[2018-10-03 19:50:21] VERBOSE[27885][C-0000efa3] app_dial.c: -- SIP/Fibrant2140-0000fe5a answered SIP/139-0000fe59
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [h@macro-dialout-trunk:1] Macro("SIP/139-0000fe59", "hangupcall,") in new stack
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-hangupcall:1] ExecIf("SIP/139-0000fe59", "0?Set(CDR(recordingfile)=.wav)") in new stack
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-hangupcall:2] GotoIf("SIP/139-0000fe59", "1?theend") in new stack
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: -- Goto (macro-hangupcall,s,4)
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: -- Executing [s@macro-hangupcall:4] Hangup("SIP/139-0000fe59", "") in new stack
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] app_macro.c: == Spawn extension (macro-hangupcall, s, 4) exited non-zero on 'SIP/139-0000fe59' in macro 'hangupcall'
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'SIP/139-0000fe59'
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] app_macro.c: == Spawn extension (macro-dialout-trunk, s, 22) exited non-zero on 'SIP/139-0000fe59' in macro 'dialout-trunk'
[2018-10-03 19:50:27] VERBOSE[27885][C-0000efa3] pbx.c: == Spawn extension (from-internal, 1XXXXXXX012, 6) exited non-zero on 'SIP/139-0000fe59'
Are you sure your trunk settings allow enough simultaneous calls?
I believe so, no other user has complained about receiving that message.
@scottalanmiller Would you happend to know how many concurrent calls can the trunk handle?