Ugh, Here we are again late into tax season and a certain vendors software is slow and giving the user issues. No one else is affected, but this one user. The same user every year.
I'm at a loss on how to resolve this issue. For the past three years we've dealt with ticket after ticket for these same issues that no one but the user can recreate. The software vendor has no clue and once Tax season is over it all clears up or no one cares anymore.
Of course it's not the 10 Chrome tabs, the entire Office suite open, Multiple years of QuickBooks and every accounting packed installed open that's causing the problem. We've asked them to limit their applications to only those needed to finish the task at hand, we've replaced the computer, we've installed more memory, SSD's, and video cards but the issue is still there.
If only we could replace the user. I bet that would clear the problems up.