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@guyinpv sign up for a demo i guess this might be a good fit

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Where can we sign up to test sodium suite? The site doesn't seems to have a link.

I am working with our MSP who is managing our data center which has virtualized environment, AD, File Server, storage, backup, firewall, backup, and networking. I've asked them to share the data center test reports to make sure we have everything tested before we go live. Here's what I am expecting from them and I would like to get some feedback if I need to add anything else, please help

1. Overall network diagram; high level and detailed
2. All fail-over scenarios tested (firewall, switch, servers etc.) with results
3. AD fail tests and restore process (with estimated time required for the restoration)
4. Delete files, AD objects etc and do test restores from backup (using Veeam backup)
5. Fail VM hosts and test guest machines moving our to next healthy host

We have some basic software already added to our base image

And do you push software through SC and if so are there any stabdard list of software thar.you have?

Havent got any resistance i just wanted to understand how is it done other places. Its a new environment for me but i now have answers if they ask such questions

I will check to roll this out via gp then and test it out with a smaller group

How do you convince the C levels to have agent installed, that any help desk technician can view their screen?

How do you guys manage the agent installation on remote machines? I dont want the agent to be pre installed so that help desk team can watch over anytime they want to. Instead, would like to do on demand session creation and let the plugin install, complete support and remove. But users don't have admin rights and i remember seeing SC agent asking for admin rights for installing.

@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:

The demo for SolarWinds web helpdesk rescheduled to next Tuesday and I hope the dameware version that comes with that (Not very sure about that part either, if we need to pay extra for that, I would most probably go with screenconnect!)

Avoid SolarWinds!!! OMG stay away!!

https://mangolassi.it/topic/12800/spam-emails-appearing-to-come-from-solarwinds

Too late, before even i joined here, all products has been locked down, solarwinds are used for network monitoring and web helpdesk. If i was earlier, i would have installed OS ticket!

@scottalanmiller said in Decision on Remote Support Tool- ScreenConnect:

@ambarishrh said in Decision on Remote Support Tool- ScreenConnect:

Looking at the installation video, windows installation seems to be pretty easy and i guess i should be taking this route, as moving forward this VM will be managed by our MSP who does not have good Linux management skills

You need to add that to the cost of using an unqualified MSP. If an MSP can't meet your needs, why use them?

They are doing complete windows environment management. This just came in as a request from me, as there are no good remote support tool currently. I will leave them to manage this on win box, but personally would've gone for CentOS

Looking at the installation video, windows installation seems to be pretty easy and i guess i should be taking this route, as moving forward this VM will be managed by our MSP who does not have good Linux management skills

So I am at this point leaning towards screenconnect and guess installing it on CentOS would be a better option? Or should i consider a windows server, assuming that it could be tied up with our local AD? Please advise

If you have a mac you can use apple device configurator wmby which devoces can be pre cofigured and push apps. Catch is you need to use usb cable and configure phones one by one

SodiumAssist
SodiumSupport

Some url ideas
thesodiumhelpdesk.com
sodium.help

Just found this!

Youtube Video

So apple has a tool called device enrollment program to manage all apple devices, which even include over the air deployment of your mdm agent and conf.

https://www.apple.com/business/dep/

This i guess an amzing option and is free. Unfortunately our ISP is still in process to register with apple on the dep reseller id as you need these to associate any new devoces you buy so that it automatically comes on the dep portal. This way as soon as it turns on and connect to any network, all configured profiles, wifi policies, mdm agent etc gets installed.

Now i am trying to find out similar tool that will help me avood going to each phone unpack and install the intune agent!

Happy birthday @Dominica