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    Citrix paid support

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    • DustinB3403D
      DustinB3403
      last edited by

      So I was out and happened to bump into another IT person. We started talking a bit and he said since citrix released their version so it's all open source, that they citrix are going discontinue offering paid support in the near future.

      Any truth to this?

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      • scottalanmillerS
        scottalanmiller
        last edited by

        That's the dumbest thing ever. Okay not really, but right up there. Open source's only stream of revenue is support. Does he think that Red Hat, Canonical, IBM and others are all going to shut their doors and go out of business because they "went open source?" Microsoft is doing this too, as is Google. Are they going to stop selling support? What about Amazon?

        And Citrix only open sourced one thing that I know of. What else have their open sourced?

        1 Reply Last reply Reply Quote 1
        • scottalanmillerS
          scottalanmiller
          last edited by

          A key reason for a business to take something that is closed and offer it as open source is specifically because support pays so much better than making software and open source is cheaper to make, maintain and support while generating a much larger user base to pay for support. Your friend's theory is backwards, he should be running to Citrix now as they've dedicated their business so much more focused on support than ever before!

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          • scottalanmillerS
            scottalanmiller
            last edited by

            Remember, support is the big win in open source. It gives all of the power to the end users because support is more broadly available.

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            • DustinB3403D
              DustinB3403
              last edited by

              That was my argument as well, they still are making a ton of money from support, and there is no foreseeable reason to not offer support. Developmentioned is just managed by the community

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @DustinB3403
                last edited by

                @DustinB3403 said in Citrix paid support:

                That was my argument as well, they still are making a ton of money from support, and there is no foreseeable reason to not offer support. Developmentioned is just managed by the community

                And it doesn't stop them from doing development, too. It, in fact, encourages more of that as well.

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                • DustinB3403D
                  DustinB3403
                  last edited by

                  Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

                  He actually reminded me of @JaredBusch just talking get to him.

                  scottalanmillerS DashrenderD JaredBuschJ 3 Replies Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403
                    last edited by

                    I didn't even get his name.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @DustinB3403
                      last edited by

                      @DustinB3403 said in Citrix paid support:

                      Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

                      And he had paid for support? I've had companies lose a lot more than a million from VMware vMotion failing.

                      1 Reply Last reply Reply Quote 1
                      • DashrenderD
                        Dashrender @DustinB3403
                        last edited by

                        @DustinB3403 said in Citrix paid support:

                        Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

                        He actually reminded me of @JaredBusch just talking get to him.

                        sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.

                        scottalanmillerS 1 Reply Last reply Reply Quote 1
                        • scottalanmillerS
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said in Citrix paid support:

                          @DustinB3403 said in Citrix paid support:

                          Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

                          He actually reminded me of @JaredBusch just talking get to him.

                          sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.

                          Not necessarily, but probably. More importantly, why was he XenMotioning a production system. You never do that. That's a risky operation. How the heck could a million dollars be left up to XenMotion or any migration system like that?

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                          • DustinB3403D
                            DustinB3403
                            last edited by DustinB3403

                            He said his client had bought support and that citrixwas dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @DustinB3403
                              last edited by

                              @DustinB3403 said in Citrix paid support:

                              He said his client had bought support, was dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.

                              He was dropping the customer? Why, because they made bad XenMotion decisions?

                              DustinB3403D 1 Reply Last reply Reply Quote 0
                              • DustinB3403D
                                DustinB3403 @scottalanmiller
                                last edited by

                                @scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.

                                scottalanmillerS 1 Reply Last reply Reply Quote 0
                                • scottalanmillerS
                                  scottalanmiller
                                  last edited by

                                  All sounds very fishy. These horror stories always seem to have these huge gaps or ambiguous bits. Like "I used XenMotion and we lost a million dollars because Citrix went open source."

                                  But, how did XenMotion happen to lose you money and how did that IT consultant mistake lead to a discussion about open source? An obvious IT department error and a completely illogical leap to an unrelated bit of FUD. Sounds like a scammer that doesn't understand what the products are trying to come up with a social acceptable lie to say that open source is bad.

                                  1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller @DustinB3403
                                    last edited by

                                    @DustinB3403 said in Citrix paid support:

                                    @scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.

                                    Ah, yeah... that's even more fishy. Maybe they are dropping them because their IT consultant is full of crap and they don't take their business seriously enough to get rid of him 🙂 If Citrix is dropping support, everyone would know. It would be all over the news. This guy is hiding something, probably something that is his own fault (like not keeping the system updated.)

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                                    • BRRABillB
                                      BRRABill
                                      last edited by

                                      Or maybe like the Chewley's gum rep from the movie Clerks.

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                                      • DustinB3403D
                                        DustinB3403
                                        last edited by

                                        The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"

                                        scottalanmillerS J 2 Replies Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @DustinB3403
                                          last edited by

                                          @DustinB3403 said in Citrix paid support:

                                          The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"

                                          yeah... see, he was just looking for a way to say something scammy. Sure, he wasn't fishing for the lead up, but once you gave it, he said something he had ready that made zero sense.

                                          1 Reply Last reply Reply Quote 1
                                          • DustinB3403D
                                            DustinB3403
                                            last edited by

                                            Which he's migrating the customer to VMWare, which continued the conversation.

                                            It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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