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    Citrix paid support

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    • DashrenderD
      Dashrender @DustinB3403
      last edited by

      @DustinB3403 said in Citrix paid support:

      Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

      He actually reminded me of @JaredBusch just talking get to him.

      sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.

      scottalanmillerS 1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller @Dashrender
        last edited by

        @Dashrender said in Citrix paid support:

        @DustinB3403 said in Citrix paid support:

        Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

        He actually reminded me of @JaredBusch just talking get to him.

        sounds like he built his setup wrong. Even if Xenmotion did fail, the system should have been able to withstand that.

        Not necessarily, but probably. More importantly, why was he XenMotioning a production system. You never do that. That's a risky operation. How the heck could a million dollars be left up to XenMotion or any migration system like that?

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        • DustinB3403D
          DustinB3403
          last edited by DustinB3403

          He said his client had bought support and that citrixwas dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @DustinB3403
            last edited by

            @DustinB3403 said in Citrix paid support:

            He said his client had bought support, was dropping them (the customer) from support and not offering support any longer. I didn't think to ask if the client was running an old version of XS.

            He was dropping the customer? Why, because they made bad XenMotion decisions?

            DustinB3403D 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403 @scottalanmiller
              last edited by

              @scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller
                last edited by

                All sounds very fishy. These horror stories always seem to have these huge gaps or ambiguous bits. Like "I used XenMotion and we lost a million dollars because Citrix went open source."

                But, how did XenMotion happen to lose you money and how did that IT consultant mistake lead to a discussion about open source? An obvious IT department error and a completely illogical leap to an unrelated bit of FUD. Sounds like a scammer that doesn't understand what the products are trying to come up with a social acceptable lie to say that open source is bad.

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                • scottalanmillerS
                  scottalanmiller @DustinB3403
                  last edited by

                  @DustinB3403 said in Citrix paid support:

                  @scottalanmiller no I had to change my last comment. Citrix was dropping the customer of the guy I was talking too.

                  Ah, yeah... that's even more fishy. Maybe they are dropping them because their IT consultant is full of crap and they don't take their business seriously enough to get rid of him 🙂 If Citrix is dropping support, everyone would know. It would be all over the news. This guy is hiding something, probably something that is his own fault (like not keeping the system updated.)

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                  • BRRABillB
                    BRRABill
                    last edited by

                    Or maybe like the Chewley's gum rep from the movie Clerks.

                    1 Reply Last reply Reply Quote 0
                    • DustinB3403D
                      DustinB3403
                      last edited by

                      The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"

                      scottalanmillerS J 2 Replies Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @DustinB3403
                        last edited by

                        @DustinB3403 said in Citrix paid support:

                        The whole thing that started the conversation was he started talking to his wife about how he has 12 emails in the past 20 minutes, to which I commented "you must be in it" he took it from there saying "yeah I'm migrating a client away from xenserver because they went open source and cost my clients to a million dollars"

                        yeah... see, he was just looking for a way to say something scammy. Sure, he wasn't fishing for the lead up, but once you gave it, he said something he had ready that made zero sense.

                        1 Reply Last reply Reply Quote 1
                        • DustinB3403D
                          DustinB3403
                          last edited by

                          Which he's migrating the customer to VMWare, which continued the conversation.

                          It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver

                          scottalanmillerS 1 Reply Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller
                            last edited by

                            He probably didn't want to admit to his wife that he cost them the money so said something that is plausible to someone that doesn't know anything about IT...

                            or licensing...

                            or business...

                            or really, just common sense.

                            Really, it's an offensive statement for him to have thought that he could get away with.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @DustinB3403
                              last edited by

                              @DustinB3403 said in Citrix paid support:

                              Which he's migrating the customer to VMWare, which continued the conversation.

                              It was cold out so I didn't get to invested into the conversation but I told him there was no way citrix is not going to offer support for xenserver

                              Yeah, we know from the statement he made that he was making stuff up. We can hypothesize about whether he was bluffing, trying to save face or just totally clueless. But we know that what he said was a bold faced lie that is totally nonsensical and impossible for him to back up.

                              1 Reply Last reply Reply Quote 1
                              • DustinB3403D
                                DustinB3403
                                last edited by

                                Well thank you for confirming what I had thought. (I was hoping I wasn't going insane and missing some major news)

                                If the client lost a million dollars and has proof it was xenserver, and because of it they want to change, fine.

                                But the entire conversation was based on him being a consultant. So I immediately started thinking about him weighing his wallet.

                                scottalanmillerS 1 Reply Last reply Reply Quote 1
                                • JaredBuschJ
                                  JaredBusch @DustinB3403
                                  last edited by

                                  @DustinB3403 said in Citrix paid support:

                                  Not so much a friend, a private business owner and it consultant. Who's client with 2400 VMs had issues. Apparently they lost 1 million due to xenmotion failing to migrate etc.

                                  He actually reminded me of @JaredBusch just talking get to him.

                                  What did I do this time?

                                  DustinB3403D 1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller @DustinB3403
                                    last edited by

                                    @DustinB3403 said in Citrix paid support:

                                    But the entire conversation was based on him being a consultant. So I immediately started thinking about him weighing his wallet.

                                    Ah, likely wanting to move from making money selling XenServer to selling VMware now that XenServer is fully free. Makes sense. Hate to say it, but someone willing to lie so brazenly might have been willing to initiate a disaster to light a fire under management to spend some money with him in other places.

                                    XenMotion doesn't lose anyone a million dollars, just doesn't happen. But an IT Consultant wielding XenMotion judiciously might be able to find a way to leverage it to initiate some major downtime.

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                                    • DustinB3403D
                                      DustinB3403 @JaredBusch
                                      last edited by

                                      @JaredBusch nothing.

                                      Just a random conversation with a random IT consultant. He just reminded me of you.

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                                      • DustinB3403D
                                        DustinB3403
                                        last edited by

                                        On a separate topic, is xenmotion open source as well?

                                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                                        • scottalanmillerS
                                          scottalanmiller @DustinB3403
                                          last edited by

                                          @DustinB3403 said in Citrix paid support:

                                          On a separate topic, is xenmotion open source as well?

                                          Yes, it is just part of XenServer.

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                                          • DustinB3403D
                                            DustinB3403
                                            last edited by

                                            Just confirming, just doing some reading up on it, two host setup at a minimum.

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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