ownCloud Routing

@alex.olynyk said:

I added the A record in the place cPanel provided. Our website is hosted

Who is your DNS host? It shouldn't be the same as your web host.

Domain Registrar
DNS Host
Web Host

Those are all separate services. You can have them provided by the same company but you should have them provided by different companies.

JaredBusch

@alex.olynyk said:

@scottalanmiller If its not my web host then it must be Windstream

Windstream

scottalanmiller

@alex.olynyk said:

@scottalanmiller If its not my web host then it must be Windstream

Highly recommend that this be fixed. Totally separate issue and not a "to do" for today. but get the notepad out and make a list. Your DNS should be completely independent of any other service that you have. The most important that it not be associated with is your ISP, which is Windstream.

There are lots of choices for free DNS hosting and some nice paid ones too. We use CloudFlare, it is free and I highly recommend it.

alex.olynyk

I got the A record added on my public DNS host and I can reach owncloud externally using the domain name.

Im in the office now and i cant access it internally by hostname. I have an A record in internal DNS and there is nothing in my host file.

When I ping the domain name it fails cause its looking for the public IP address now. Does that mean hairpin routing isnt working?

dafyre

@alex.olynyk said:

I got the A record added on my public DNS host and I can reach owncloud externally using the domain name.

Im in the office now and i cant access it internally by hostname. I have an A record in internal DNS and there is nothing in my host file.

When I ping the domain name it fails cause its looking for the public IP address now. Does that mean hairpin routing isnt working?

On your INTERNAL DNS, you need to be using your internal IP address for the owncloud box.

scottalanmiller

@alex.olynyk said:

When I ping the domain name it fails cause its looking for the public IP address now. Does that mean hairpin routing isnt working?

There should be no hairpin routing. This is for doing what your boss is telling you to do which is completely wrong and undermines the reason he gave you for doing it.

scottalanmiller

@alex.olynyk said:

When I ping the domain name it fails cause its looking for the public IP address now.

That means your internal DNS isn't working. How did this change? It was working, looking for the right IP yesterday, right?

alex.olynyk

It was because I had it in my hosts file. I had to remove it from my hosts file at home so I could access it externally.

scottalanmiller

@alex.olynyk said:

It was because I had it in my hosts file. I had to remove it from my hosts file at home so I could access it externally.

Ah, if you are going to put it into your host file, you have to put it in and take it out depending on where you are. Put it into DNS so that you don't have to manually manage that.

scottalanmiller

@scottalanmiller said:

@JaredBusch said:

Did you put in the local IP in your local DNS?

This is very important, you can't skip this step.

I asked you yesterday if you did this, you said that you had it resolving correctly. It's been many times that we've stated how important this step is. I even made a point of pointing out it could not be skipped. And... it was skipped.

JaredBusch

@scottalanmiller said:

@scottalanmiller said:

@JaredBusch said:

Did you put in the local IP in your local DNS?

This is very important, you can't skip this step.

I asked you yesterday if you did this, you said that you had it resolving correctly. It's been many times that we've stated how important this step is. I even made a point of pointing out it could not be skipped. And... it was skipped.

And you question why i get tired of helping?

JaredBusch

I get paid to give the help that I freely give here.

At least when clients are not listening to me I can continue to bill them.