Pfsense instead SonicWall ?
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@wrx7m said:
Sure there is management but short of standing over everyone's shoulder, I don't see a better way to be able to produce the stats.
Good, make it hard to collect pointless metrics.
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@scottalanmiller said:
@wrx7m said:
I agree with you but how do you know what people are accessing if you aren't monitoring it, at least passively?
I don't want to know what they are accessing. I know of no positive, but tons of negative, results from that. Having that information available doesn't itself cause problems, but it makes problems really easy to have - like not looking at how well people do their jobs and instead looking at what web sites that they go to.
I truly believe that 99.9% of the time, having this information has only negative value. And IT should never want this, management might require it, but it would never be in IT's interest to have to collect this.
IT services don't exist in a vacuum and most management would disagree. Management wants info like this occasionally. Sometimes they want even more, which requires specialized software installed on the local system. I really hate doing that.
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@wrx7m said:
IT services don't exist in a vacuum and most management would disagree.
Not good, healthy management. I normally see this stuff being pushed from IT in opposition to management as IT people have a tendency to want to "control" things, it's part of the culture. Good management would know instantly that this is horrible info and goes against even the most entry level management training. This calls only into the "really clueless untrained or megalomaniac" management category outside of specific issues (some places have to for regulations.)
If management wants this info, IT should be training them as to how useless this data is and how there is no possible useful outcome to collecting it.
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@scottalanmiller said:
@wrx7m said:
I agree with you but how do you know what people are accessing if you aren't monitoring it, at least passively?
I don't want to know what they are accessing. I know of no positive, but tons of negative, results from that. Having that information available doesn't itself cause problems, but it makes problems really easy to have - like not looking at how well people do their jobs and instead looking at what web sites that they go to.
I truly believe that 99.9% of the time, having this information has only negative value. And IT should never want this, management might require it, but it would never be in IT's interest to have to collect this.
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
Employees are paid to do their jobs, not to browse the web. If the management has a need to have that info, then we should provide it.
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@wrx7m said:
Management wants info like this occasionally.
Maybe, but it should NEVER be an assumption. If management demands this AND won't accept training or standard advice or just math... then yes, IT should do what it is asked to do. But we should never drive this as it is bad for every aspect of the business when not required.
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@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
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@marcinozga said:
If the management has a need to have that info, then we should provide it.
Management doesn't have a need for that info, that's the key. Like I said, anyone with management training even as poor as colleges normally are, covers how you would never do this as very entry level training.
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@scottalanmiller said:
@wrx7m said:
IT services don't exist in a vacuum and most management would disagree.
Not good, healthy management. I normally see this stuff being pushed from IT in opposition to management as IT people have a tendency to want to "control" things, it's part of the culture. Good management would know instantly that this is horrible info and goes against even the most entry level management training. This calls only into the "really clueless untrained or megalomaniac" management category outside of specific issues (some places have to for regulations.)
If management wants this info, IT should be training them as to how useless this data is and how there is no possible useful outcome to collecting it.
Same boat. I don't need to control everything. I would just want people to do what I ask. I understand that some people work differently than others and I prefer that people use their time wisely. The product of the employee is what should be quantified. Are they getting their work done? Do they ask for more or to help others instead of just sitting there?
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@marcinozga said:
Employees are paid to do their jobs, not to browse the web.
And so you fire them if they don't do their jobs, not if they browse the web. The statement you made here in no way supports the firing of them or provide any reason to monitor.
The mistake is that instead of thinking that they are paid to do their jobs, we start to think that they are paid to not browse the web. We start to not care if they work, as long as they don't browse the web. That's totally crazy. Who cares if Netflix runs in the background, all you care about is if they get their job done.
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@scottalanmiller said:
@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
This is where I have a hard time agreeing with you. If the employee has time to watch 8 hours of Netflix and accomplish their work, then they obviously have more time to be doing work I'm paying them for. Now that said, It's up to management to recognize that and rectify the situation to their own satisfaction, but at the same time, should the employee be wasting time on Netflix? This is a hard one, my brain hurts.
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@wrx7m said:
Same boat. I don't need to control everything. I would just want people to do what I ask. I understand that some people work differently than others and I prefer that people use their time wisely. The product of the employee is what should be quantified. Are they getting their work done? Do they ask for more or to help others instead of just sitting there?
Right... so no need for this data in your case. Having those metrics would just tempt someone to use them foolishly. No positive way to use that info, no way to even know what it means.
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@scottalanmiller said:
@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
Because they weren't productive. Management was spot on every time, employees in question were spending too much time browsing stuff unrelated to their work. 8 hours a day on Facebook instead of finishing your engineering project usually leads to termination.
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@Dashrender said:
@scottalanmiller said:
@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
This is where I have a hard time agreeing with you. If the employee has time to watch 8 hours of Netflix and accomplish their work, then they obviously have more time to be doing work I'm paying them for. Now that said, It's up to management to recognize that and rectify the situation to their own satisfaction, but at the same time, should the employee be wasting time on Netflix? This is a hard one, my brain hurts.
I think the point is you can't accurately understand the situation based on their web browsing. It may very well be that the person was streaming Netflix as background noise while doing their work. If they are meeting or even exceeding expectations then their traffic shouldn't matter. Correct me if I'm misunderstanding @scottalanmiller
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@Dashrender said:
This is where I have a hard time agreeing with you. If the employee has time to watch 8 hours of Netflix and accomplish their work, then they obviously have more time to be doing work I'm paying them for.
And... who cares? You pay them to do X work, they do it. What if they did less work if they didn't watch Netflix? Will you pay them less or promote them less because you dislike how they do their work? Will you pay them less for doing the same work as someone else? Are you saying that people should be paid less if they are naturally more productive than someone else (e.g. the more capable you are, the less you should be compensated for doing the same work as other people?)
I think this is all nuts. Pay people equally and pay them based on their performance and nothing but their performance. Anything else is crazy, vindictive and hurts both innocent people and the businesses we are paid to support.
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@scottalanmiller I agree but I am not the management I speak of. I work for a family-owned SMB and have to qualify every piece of info that I am asked to provide with, there isn't a hard and fast rule. For example, the browser tab may be open but not necessarily in use the whole day.
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@marcinozga said:
Because they weren't productive. Management was spot on every time, employees in question were spending too much time browsing stuff unrelated to their work. 8 hours a day on Facebook instead of finishing your engineering project usually leads to termination.
Then fire them because they weren't productive. This suggests that if they played video games on their phone rather than being on Facebook that management would have kept them around. That's crazy.
Bottom line, I've been doing this for nearly thirty years, I've never heard any excuse for why collecting this data is anything but harmful to the company. Everyone things that they have a reason, but it always comes down to "they didn't do their job" and if we can't tell if they are doing their job anyway, maybe we didn't need that job filled at all!
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@Dashrender said:
Now that said, It's up to management to recognize that and rectify the situation to their own satisfaction, but at the same time, should the employee be wasting time on Netflix? This is a hard one, my brain hurts.
Absolutely.... if they are able to do their job satisfactorily and up to the standards of other people stopping them from watching Netflix is nothing but mean and spiteful. Why do we care at all what they do as long as they get their job done? I don't care if they browse porn, drink vodka, eat nothing but cake and lard and dance naked in their offices - the results are the only thing that matters to the business. If the end results are good, they are good employees. If the end results are not good, they are not good employees. Anything in between is of no concern to the business unless their goal is something other than being a profitable business.
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@marcinozga said:
@scottalanmiller said:
@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
Because they weren't productive. Management was spot on every time, employees in question were spending too much time browsing stuff unrelated to their work. 8 hours a day on Facebook instead of finishing your engineering project usually leads to termination.
But you're firing them because of lack of work, not because they were surfing the web.
I guess the hard part is - how do you set real workable metrics on work to ensure people are working but not having unrealistic expectations.
These are of course management is paid to do.
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@wirestyle22 said:
@Dashrender said:
@scottalanmiller said:
@marcinozga said:
We've had on average one person a year fired because of their browsing habits. One person was even watching Netflix 8 hours a day, surprisingly that person still works here.
That's horrible, why would you fire perfectly good employees that are being productive because of perceived browsing habits? Those managers should be fired, that's as clueless as you can get. If those people are doing a good job and earning their keep, firing them because of a metric that has nothing to do with their ability to do their job or their productivity would be tantamount to intentional sabotage - and should trigger an investigation over discrimination.
This is where I have a hard time agreeing with you. If the employee has time to watch 8 hours of Netflix and accomplish their work, then they obviously have more time to be doing work I'm paying them for. Now that said, It's up to management to recognize that and rectify the situation to their own satisfaction, but at the same time, should the employee be wasting time on Netflix? This is a hard one, my brain hurts.
I think the point is you can't accurately understand the situation based on their web browsing. It may very well be that the person was streaming Netflix as background noise while doing their work. If they are meeting or even exceeding expectations then their traffic shouldn't matter. Correct me if I'm misunderstanding @scottalanmiller
Exactly. You have no way to know that they were actually watching Netflix. You have no way to know if watching Netflix makes them less productive, maybe it makes them more productive (it would cripple me, most people are about break even and some need it.)
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@scottalanmiller Also, I am one of the people who does tons of work at all hours of the day and night but sometimes I do have things going on during office hours that aren't necessarily work-related but I get my work done and am constantly coming up with ways to improve and learn (i.e. posting on IT forums). Fortunately, my boss (who does not have any technical background) is very easy to work for in most cases because he lets me do things the way I want.
