How to make your retail web store successful
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@scottalanmiller said:
So you feel that customers are searching for this specifically and will find it? Have you seen consumers doing this? It just seems very far fetched.
That example in particular could be far-fetched! I didn't do any actual research on whether or not people actually search for that stuff before writing the example, and that sort of research is important when putting content marketing to use so you don't waste time writing about stuff no one is searching for. With that said, millions of people Google all sorts of random things and at this point I would be more surprised if people hadn't searched for that at some point or another. The big questions are how many people are searching for a given topic, how often... and if the people searching for that will convert into a lead when they visit your site. This kind of frustrating, vague marketing voodoo is exactly why I left marketing and went into IT
With blog-focused content marketing, you try to create article topics according to the same research you'd do if you were putting together an AdWords campaign - keyword research, search volume for target terms, etc. The SEO guy's job with this strategy is to keep the copywriters updated on which article topics are most likely to bring organic traffic in - AKA which relevant topics have a high search volume but aren't already well-covered by competitors.
So maybe The North Face is already getting all the people googling for Fleece Jackets, but it turns out there's a good number of people looking for comparisons on fleece vs down jackets as an insulation layer for their winter gear and the first site that comes up is only vaguely related to the search query. Then you can publish an article on the pros and cons of both layers, and that will probably rank highly in results for that term because it's more relevant to the search query. Disclaimer, I didn't do any research for that example either so I don't know if people are actually searching for that but hey maybe!
Spiceworks is home to a ton of content marketing in action if you'd like to see some non-blog, real-life examples. This is most obvious with the string of auto-featured "how-to" or "list of resources" posts written by vendor reps which seem to have become more common recently... That's textbook content marketing, but I would argue that any vendor-specific troubleshooting help written by vendor reps could be considered content marketing as well.
Another example would be StorageCraft, which seems to have a strong content marketing strategy in action based on what I can tell from their blog archive. Looking at the archive, you can see that they seem to have a wide variety of topics targeted towards IT admins and MSPs trying to learn more about their trade - they're not exclusively writing about storage or disaster recovery, although those are definitely their most commonly-recurring article topics.
I would bet that each article that's not related to their primary topics is there because someone associated with StorageCraft did keyword research on IT-related topics and invited people to write articles that will rank highly for those keywords. The end goals are likely brand exposure and getting new email marketing leads from the CTA that pops up at the end of each article.
Here are some case studies on content marketing strategies being put in place, the kind of work that legitimate SEO firms will put into creating strategies, and the results from putting those strategies to use.
Overall, it's a very popular digital marketing strategy right now, but it's definitely possible that it's not the right fit for the company.
I think a good question to ask would be: what sort of marketing goals there are for the website itself? Is it mainly a digital storefront so people that know the company already can easily buy from it online? If so, then there's not much need for marketing at all, let alone SEO - it's a convenient offering for existing customers to continue buying from someone they know. Depending on the cost to keep the site up and income from existing online customers, this might be just fine!
On the other hand, if the company wants to expand their market to out-of state customers and others that might not already know about them, then I would say investing in SEO will make that goal much easier to attain.
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@WingCreative said:
Spiceworks is home to a ton of content marketing in action if you'd like to see some non-blog, real-life examples.
but...
- That's a content industry.
- They are at the peak of content stores for it.
- Advertisers routinely state that there is no return on it and no one is finding the advertiser's content.
So that is a perfect example of how something much more appropriate than this doesn't even work for the Google Fu in that way.
And SW is in the industry that is the MOST active in online content consumption. Nothing comes close that I know of. This would be one of the least. The gap is huge (ha ha... Gap.)
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I understand that good SEO can do a lot. But if someone isn't searching for what you have, you are doing it all for nothing. You could literally spend millions and never get a single customer. Even with the best SEO ever.
Working in an industry like this where people never search I'm used to this. We spent years working on marketing strategies from yellow pages to web pages. What we learned after years and years was that.... no one was looking for certain products and marketing was wasted.
Sure, if you can create a community and content and put in years to do it, you can potentially change that.
But how did Spiceworks do this? A decade of creating content and a place to host it. They built a community and used VC capital to get it to work with a huge community of people creating content on their behalf.
So if @hubtechagain's FIL wanted to do something like develop a community to create discussions around southern preppy clothing, that could work. But that would move his business from being one of sales (like a vendor) to being one of being a social media platform operator (like Spiceworks.)
As a vendor, your SW example suggests that he needs to find somewhere to pay to advertise, which is what we already recommended. If you are picturing him as SW themselves, that would be a dramatic change of business direction and a risky one as he is in an industry where conceptually there is no discussion like SW has so he'd be boot strapping an entire industry in that way.
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@WingCreative said:
I think a good question to ask would be: what sort of marketing goals there are for the website itself? Is it mainly a digital storefront so people that know the company already can easily buy from it online? If so, then there's not much need for marketing at all, let alone SEO - it's a convenient offering for existing customers to continue buying from someone they know. Depending on the cost to keep the site up and income from existing online customers, this might be just fine!
He said that the existing customers don't like the digital experience and come into the store. It's purely for drawing in people from other regions. Not necessarily out of the South, but from outside of town.
So it is all about getting the people who have no idea that southern and preppy is even a market category to find them.
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The locals use the store as an online catalog. "oh they have that in stock I want it" and then they take screen shots, show up int he store, show the worker their phone and ask for whatever size lol. I'm trying to figure out how to grow his strictly web sales. I belive most of his potential growth is in this region.
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Do you have any 'market research' as to where his potential customers are shopping instead? Does he have any obvious competition (likely non-local.)
This might be obvious but this isn't my clothing scene so I might be asking something that seems to be rhetorical but I'm actually asking.
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well, there aren't any "big box" stores that carry most of his brands. of course Patagonia, TNF, Frye, etc, are big brands carried everywhere, but most of his clothing vendors cater to the boutique scene. Once something hits say Dillard, or stores similar to that, they quit carrying them. Usually because the brand has decided to push volume instead of quality.
and no, no research. was hoping for a super magic SEO answer
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Yeah, sadly by guess is that the best SEO in the world will do essentially nothing. You could do a survey of your existing customers to see what they search for when looking for clothes, but I bet you will come up with nothing at all.
SEO is never a magic bullet - if SEO paid off, everyone would do it and it would escalate to a point of no return on investment. In the real world, most SEO is a scam. It sounds great but it is built on the premise that
- No one else is doing the same SEO tricks, it can only work for one or two companies so any broad use of it is self defeating.
- That the return is greater than the cost, rarely true.
- That people are already doing the searches and just getting other hits.
- That the SEO you optimize for is the same one that people are searching for.
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Apologies for the late response, I've been busy holidaying it up
I wasn't sure how familiar people were with the content marketing term around here, so I gave some real-life IT examples that people would recognize. I wasn't trying to suggest that OP should try to emulate them outright, sorry for the confusion!
I figured it would be worth sharing the most popular trend in SEO that I'm aware of as a way to help focus OP's research and see if they thought it could work for them... With that said, please don't invest effort and/or money on building a whole new branch of marketing just because a guy on the internet said it might help
Scott's definitely right that SEO by itself isn't going to be a magical panacea for drawing a bunch of customers in, and there is always a good chance that hiring a dedicated SEO "expert" could end up being a bust. Passive traffic is helpful but it's not the constant flow of paying customers that some make it out to be.
I think the reason why SEO is usually considered an essential part of online marketing by most marketers I follow is because putting current SEO best practices in place doesn't just generate passive traffic. Since most current recommendations focus on making your site experience easy to use and helpful for visitors, having SEO in place means the people drawn in from your ads elsewhere will be more likely to stick around and explore. It also means you have some reliable way of tracking where site traffic is coming from, so you can track which ads you're putting out are actually bringing in traffic.
With content marketing specifically, it means your ads on social media can have a more interesting hook than a small discount or just a link to your site - Even if no one ever googles "fleece vs down jacket insulation", you could have an ad that points to the imaginary article mentioned in my last post that gets shown to people who list camping, hiking, hunting etc as an interest on FB. Then, even if they weren't actively searching for that info, their interest might be piqued by the article and either way you've gotten the idea that you're an authority on that sort of thing out to them. I'm pretty sure this is how Dollar Shave Club gets quite a few new customers - I never googled "subscription razor blades" but I get reminded of their existence every few days!
I would say that no one here can know enough details about the business in question to give a truly definitive answer for you because some of the details needed to form that answer (current sales volume, average customer lifetime spend, etc) would be foolish to post publically.
Ultimately, if you are committed to expanding the digital sales side of your business, you should consult with someone who specializes in digital marketing and discuss the details of your business, including what you do to market yourself right now. They they can help you build a digital marketing plan with clear goals, documented methods for achieving them, and metrics that you can use to measure the ROI on each method. Otherwise, it's all too easy to spend money trying out a smattering of different methods without ever really knowing which, if any, actually helped.
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SEO doesn't imply that people will be drawn in or stay more, it could do the opposite. SEO literally stands for search engine optimization and while things that are good for tricking search engines might be good for end users, it is not necessarily true and could be very much the opposite. They are not opposing forces but they are not directly related ones. One could have the best site and terrible SEO and vice versa.
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@WingCreative said:
Ultimately, if you are committed to expanding the digital sales side of your business, you should consult with someone who specializes in digital marketing and discuss the details of your business, including what you do to market yourself right now.
Considering you are on a site for a digital marketing company..... LOL. Look at the big ad on the bottom
But actually one of the big mistakes I've found is from the digital marketing camps. Remember they make their money selling their services to YOU, not in making you make money. Both is good, but the latter is a bonus. They sell to you. Their bread and butter is getting you to think that you need them.
Digital marketing could be a key here, but I would start without digital marketing people. Start by running ads, get traditional. Do traditional digital ads and do traditional ads and see what works for your customers. You can bring in high priced specialists but unless you are dealing with huge volumes and massive additional growth potential it is nearly impossible to cover the cost of the marketing specialists even if they do a great job for you.
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@WingCreative said:
They they can help you build a digital marketing plan with clear goals, documented methods for achieving them, and metrics that you can use to measure the ROI on each method. Otherwise, it's all too easy to spend money trying out a smattering of different methods without ever really knowing which, if any, actually helped.
True marketing is black arts, you can gather some metrics, but only a little bit. Because a marketing campaign today might influence sales next year with no direct connection the metrics can actually show things not working when they are, or lead you to believe that things are working that are actually driving away a lot of customers, too.
