Louisville, KY - Entry Level IT Tech Support

Patrick.Moore

IT Support
Tracking Code
72-854
Job Description
We’re looking for an IT help desk technician to provide internal support for employees and contractors. Candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support PCs, BYOD, printer, faxes, copiers, etc.

Basic Function/Responsibilities:
Mange Helpdesk Ticketing system
Follow up on outstanding requests and ensure timely resolution
Create accounts and configure hardware as part of on-boarding process
Support audio and video equipment in conference rooms
Manage and monitor internal assets to ensure accurate inventory records
Manage maintenance agreements - Request renewals
Ship and receive IT equipment
Other duties may be added and/or assigned as needed

Required Experience:
Windows 7, Microsoft Office 365
Active Directory maintenance and Exchange 2010
PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
Client PC connectivity - Ethernet, TCP/IP and VPN WiFi
Microsoft Server
VMware Virtual Servers
Strong customer service and troubleshooting skills
Ability to communicate technical information, both verbal and written, to a wide range of end-users
2 years+ experience working in a Windows environment

Job Location
Louisville, Kentucky, United States
Position Type
Full-Time/Regular

Dashrender

You have an entry level position that needs to have experience ins
O365, AD and Exchange 2010?

Doesn't seem so entry level to me.

scottalanmiller

Office 365 can definitely be an entry level task. Mostly it is just account management. At least, generally. Even O365 has some complex tasks, but I doubt that he is looking for PowerShell management skills.

Patrick.Moore

Office 365 in my case is Word, Excel and Powerpoint. On premises. Looking for someone that is eager to learn and build a career in the IT field.

scottalanmiller

Good low cost city to be in. Nice area. I like that part of KY.