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    Edge Smart Host Connector keep connecting

    Scheduled Pinned Locked Moved IT Discussion
    emailsmart host connectorsmtpexchange
    28 Posts 3 Posters 5.3k Views
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    • S
      shybrsky
      last edited by

      edge2.png edge.png
      here screenshoot ..

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      • S
        shybrsky
        last edited by

        smart host connector r directing to exchange server authentication

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        • nadnerBN
          nadnerB
          last edited by

          (for everyone else, we've been investigating this via chat)

          Righto, did the event logs on the edge server show anything?

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          • S
            shybrsky
            last edited by

            it said DNS query failed

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            • scottalanmillerS
              scottalanmiller
              last edited by

              That would do it. Can you do an nslookup on the same query and see what is returned?

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              • S
                shybrsky
                last edited by

                i did ... it direct to my AD controller .. right or not ??

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @shybrsky
                  last edited by

                  @shybrsky said:

                  i did ... it direct to my AD controller .. right or not ??

                  I don't know what the query was that failed.

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                  • S
                    shybrsky
                    last edited by

                    me too .. im new of this ..
                    when i doing mailflow troubleshooting ..a lot of thing as missed ..
                    this edge serves is vm on hyperV ..
                    i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                    to make it work again ..

                    i dunno which one of query has failed .
                    any suggestion, maybe from another mangolassi member ?/

                    scottalanmillerS 1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      I'm not an Exchange expert, it has been generations since I was actively administering Exchange. What version of Exchange are we dealing with here?

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                      • scottalanmillerS
                        scottalanmiller
                        last edited by

                        Maybe this is the Smart Host that cannot be looked up. Try an nslookup of the Smart Host address.

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                        • nadnerBN
                          nadnerB
                          last edited by

                          Restoring your edge server from back up will wipe all the email i the incoming queue.
                          The issue could just be a DNS one. So restoring your backup won't help.

                          From the Edge server command prompt, run
                          nslookup <mailserver>

                          Here are some articles on DNS troubleshooting that may be of assistance:
                          https://acbrownit.wordpress.com/2012/12/20/internal-dns-and-exchange-autodiscover/
                          https://redmondmag.com/Articles/2004/05/01/10-DNS-Errors-That-Will-Kill-Your-Network.aspx

                          1 Reply Last reply Reply Quote 1
                          • nadnerBN
                            nadnerB
                            last edited by

                            What has changed on your network?

                            • Is your edge server is a DMZ?
                            • Has anyone made network changes? Config/hardware/moved ports etc
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                            • nadnerBN
                              nadnerB
                              last edited by

                              Are you getting any errors in your DNS server?

                              1 Reply Last reply Reply Quote 1
                              • scottalanmillerS
                                scottalanmiller @shybrsky
                                last edited by

                                @shybrsky said:

                                i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                                to make it work again ..

                                Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

                                S 1 Reply Last reply Reply Quote 0
                                • S
                                  shybrsky @scottalanmiller
                                  last edited by

                                  @scottalanmiller said:

                                  @shybrsky said:

                                  i got plan to restored the vm to date ( when edge server is ok), does it make a sense ??
                                  to make it work again ..

                                  Unless you have a reason to believe that something has changed on it, I would not recommend doing this.

                                  the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @shybrsky
                                    last edited by

                                    @shybrsky said:

                                    the reason ... sytem on that date are fine .. email incoming and outgoing fine ... that why

                                    Yes, we weren't questioning that. We were questioning if losing the mail from in between then and now was worth trying to figure out if the issue was internal or external.

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                                    • S
                                      shybrsky @scottalanmiller
                                      last edited by

                                      @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @shybrsky
                                        last edited by

                                        @shybrsky said:

                                        @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                        If you are sure that the issue is with the system itself, then go ahead and roll back.

                                        S 1 Reply Last reply Reply Quote 0
                                        • S
                                          shybrsky @scottalanmiller
                                          last edited by

                                          @scottalanmiller said:

                                          @shybrsky said:

                                          @scottalanmiller itu just different 3 or 4 days with fine condition and bad system ..

                                          If you are sure that the issue is with the system itself, then go ahead and roll back.

                                          noted

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                                          • S
                                            shybrsky
                                            last edited by

                                            mm.... restored ... still with the same error

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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