CloudatCost Issues
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@scottalanmiller said:
Keep in mind, the rebuild failure rather than I had on Digital Ocean was about the same as on CloudatCost. But on CloudatCost, it told me when it failed. On DO it did not. Took me days to get things resolved with DO and required getting support involved. With CloudatCost it costs me five minutes and I was able to just click the button again.
First of all I spent all night last night trying to get my VM to reimage - much more then 5 minutes. As of this morning it still does not work.
I am sure there are sometimes issues with DO too, but I have never had any.
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@Aaron-Studer said:
First of all I spent all night last night trying to get my VM to reimage - much more then 5 minutes. As of this morning it still does not work.
I am sure there are sometimes issues with DO too, but I have never had any.
Were you waiting a long time for the imaging processes instead of restarting after fifteen minutes or so?
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@scottalanmiller said:
VMs are fine, just the panel is offline.
Panel is fine now. Haven't been watching, not sure how long ago it came back.
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@scottalanmiller said:
@scottalanmiller said:
VMs are fine, just the panel is offline.
Panel is fine now. Haven't been watching, not sure how long ago it came back.
It was working fine for me at noon. Didn't try it before then.
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Panel is down again.
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is C@C a new company or have they been around for a while?
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@scottalanmiller said:
Panel is down again.
Same. Access to the instances is still working though. Maybe they are upgrading it but an announcement would be nice either way.
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WOW.. as bad as this is... how do we not all just ask for a refund at this point?
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@thecreativeone91 said:
@scottalanmiller said:
Panel is down again.
Same. Access to the instances is still working though. Maybe they are upgrading it but an announcement would be nice either way.
I think this is one of the bigger issues with C@C, they don't announce or communicate outages/upgrades very well.
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@Dashrender said:
WOW.. as bad as this is... how do we not all just ask for a refund at this point?
Where did you see there was a guarantee of any full refund? There's an SLA that says pro rated refund for all down time, but then in there TOS they say that's only for outages over 48hrs.
This is their refund policy
Charges for the Services are non-refundable. If Customer pays on a monthly basis or on an annual basis, and terminates the Service prior to the completion of the month or the year, as the case may be, there will be no refunds of amounts already paid.
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@thecreativeone91 ChargeBack
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Is it sad that the only thing I use Twitter for is to complain to companies that don't post anywhere else?
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@Aaron-Studer said:
@thecreativeone91 ChargeBack
What right do you have for a chargeback? What fraud or theft occurred? Chargebacks are heavily abused.
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Is there a 30 day guarantee that I was not aware of? Normally for this type of service you buy one month of service (just $1 in this case) and see if you like it. It's one of the advantages of such cheap services. No need for a trial when the actually product is so cheap.
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Panel is back.
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@scottalanmiller said:
Panel is back.
They are in the process up upgrading to Cisco Nexus 7K routers so that could explain the brief outages.
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@thecreativeone91 said:
@Aaron-Studer said:
@thecreativeone91 ChargeBack
What right do you have for a chargeback? What fraud or theft occurred? Chargebacks are heavily abused.
Rant time
I think C@C has some good people that try to do their best, but I have to agree with Aaron so far their product has been absolutely horrible. You buy a server with an expectation of 99.9% uptime, and I've had issues with mine more than 50% of the time. I got mine for free, but I would be pissed if I paid upfront for it.
The bottom line is they promise him an availability and they failed to deliver. Their policy also states a they have a 30 day refund policy so he is within his rights. I am actually somewhat surprised with a few people in this community that are supporting such a poor product. I have had lowend VPS boxes from multiple sources and this is by far the absolute worst. You can google "CloudatCost reviews" and find nothing but bad stuff about them.
In IT, we don't accept things like downtime from other companies. Why are we making exceptions for Cloud at Cost? Honestly, there are much better options out there and everyone here knows it. We wouldn't even tolerate this kind of downtime for free products let alone paid products.
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@thecreativeone91 said:
@scottalanmiller said:
Panel is back.
They are in the process up upgrading to Cisco Nexus 7K routers so that could explain the brief outages.
Ah, that could do it.
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@IRJ said:
I think C@C has some good people that try to do their best, but I have to agree with Aaron so far their product has been absolutely horrible. You buy a server with an expectation of 99.9% uptime,....
How much outage have you had? I've seen a bit, but 99.9% uptime is an average of 8.76 hours a year. They had one outage of some length, caused by an upstream ISP that also took out huge swaths of the country. Nothing that Amazon and Rackspace haven't seen. And way less than we've seen from normal datacenters.
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@IRJ said:
The bottom line is they promise him an availability and they failed to deliver. Their policy also states a they have a 30 day refund policy so he is within his rights.
If they have a 30 day refund, then yes, he should go through that channel.
But they didn't promise uptime and from what I saw, they did deliver, meeting their SLA requirements. What do you feel was promised and not delivered?
