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    ER-X firmware Upgrade

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    • JaredBuschJ
      JaredBusch @pmoncho
      last edited by

      @pmoncho said in ER-X firmware Upgrade:

      @dashrender said in ER-X firmware Upgrade:

      @pmoncho said in ER-X firmware Upgrade:

      @dashrender said in ER-X firmware Upgrade:

      @pmoncho said in ER-X firmware Upgrade:

      @notverypunny said in ER-X firmware Upgrade:

      There's mention of a tftp recovery option in the link below:

      https://community.ui.com/questions/EdgeRouter-X-bricked-after-factory-reset/12c82f1b-8fd1-47ec-9a92-88ec81ea208b

      Don't know if it still applies but might be worth trying.

      Also:
      https://help.ui.com/hc/en-us/articles/360018189493-EdgeRouter-Manual-TFTP-Recovery#4

      and
      https://help.ui.com/hc/en-us/articles/360019289113

      I was looking at similar posts. I think I will look into the USB-TTL device.

      Some posts mention 3.3v and other mention +5v - Something tells me it matter but I am dumb in these matters.

      wait - what? there's voltage concerns on a USB to terminal connection? Can't say I've ever seen that.

      The ER-X doesn't have a console port so you have to open it up, use a USB-TTL to connect to the serial port PINs on the board.

      Oh yeah - One of the reasons JB disliked this device!

      Yep. Bummer. I found this on Amazon:
      https://www.amazon.com/gp/product/B07WX2DSVB/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

      Someone already used it on an ER so hopefully it will work for me too.

      I have a USB cable (not the one you linked) that I use for ER-X recovery. Same process as ERL and such.

      1 Reply Last reply Reply Quote 0
      • JaredBuschJ
        JaredBusch @pmoncho
        last edited by

        @pmoncho said in ER-X firmware Upgrade:

        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

        At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

        This has been a known issue with the ER-X from day 1.

        pmonchoP 1 Reply Last reply Reply Quote 3
        • CloudKnightC
          CloudKnight
          last edited by

          Glad I didn't get this issue when I upgraded to the latest version.

          pmonchoP 1 Reply Last reply Reply Quote 0
          • pmonchoP
            pmoncho @JaredBusch
            last edited by

            @jaredbusch said in ER-X firmware Upgrade:

            @pmoncho said in ER-X firmware Upgrade:

            The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

            At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

            This has been a known issue with the ER-X from day 1.

            I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

            JaredBuschJ 1 Reply Last reply Reply Quote 0
            • pmonchoP
              pmoncho @CloudKnight
              last edited by

              @stuartjordan said in ER-X firmware Upgrade:

              Glad I didn't get this issue when I upgraded to the latest version.

              I'm glad you didn't either. This stinks. 🙂 As this is for home, didn't think there was a reason to buy two.

              Using other individuals previous experiences, in addition to my own, I have no revamped my upgrade process.

              1 Reply Last reply Reply Quote 0
              • JaredBuschJ
                JaredBusch @pmoncho
                last edited by

                @pmoncho said in ER-X firmware Upgrade:

                @jaredbusch said in ER-X firmware Upgrade:

                @pmoncho said in ER-X firmware Upgrade:

                The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                This has been a known issue with the ER-X from day 1.

                I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                Full Process:

                • Log in to UNMS
                • Click to reboot router
                • Wait for it to come back online
                • Click upgrade
                pmonchoP 1 Reply Last reply Reply Quote 1
                • pmonchoP
                  pmoncho @JaredBusch
                  last edited by

                  @jaredbusch said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  @jaredbusch said in ER-X firmware Upgrade:

                  @pmoncho said in ER-X firmware Upgrade:

                  The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                  At some point, Ubiquiti updated the firmware upgrade process of the ER-X to pre-delete the old version. I have no idea what "space" should be available, but I always deleted the backup firmware prior to upgrading until I was on the 2.X line.

                  This has been a known issue with the ER-X from day 1.

                  I have now updated my upgrade process. Backup config, confirm download of currently loaded firmware is available, reboot, delete backup firmware, update firmware.

                  Now that I am on the 2.X line with all devices, I simply click the upgrade button within UNMS (now UISP).

                  Full Process:

                  • Log in to UNMS
                  • Click to reboot router
                  • Wait for it to come back online
                  • Click upgrade

                  Interesting.

                  What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                  JaredBuschJ 1 Reply Last reply Reply Quote 0
                  • JaredBuschJ
                    JaredBusch @pmoncho
                    last edited by

                    @pmoncho said in ER-X firmware Upgrade:

                    What did UI change in 2.X line that makes you trust just upgrading vs the 1.XX line?

                    Nothing. The change to the upgrade process was in the 1.X line. But I don't recall which firmware. So until I was on 2.X, I did it the way you updated your process to.

                    1 Reply Last reply Reply Quote 2
                    • M
                      marcinozga @pmoncho
                      last edited by

                      @pmoncho said in ER-X firmware Upgrade:

                      @marcinozga said in ER-X firmware Upgrade:

                      It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                      I noticed others have had the same issue in the past.

                      I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                      The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                      I used this cable:
                      https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                      I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                      S 1 Reply Last reply Reply Quote 1
                      • S
                        soreno @marcinozga
                        last edited by

                        @marcinozga said in ER-X firmware Upgrade:

                        @pmoncho said in ER-X firmware Upgrade:

                        @marcinozga said in ER-X firmware Upgrade who are ya:

                        It probably is bricked. The same happened to my ER-X when firmware 2 came out. I got it booted eventually over serial cable, and if I remember correctly it displayed something about internal storage.

                        I noticed others have had the same issue in the past.

                        I just saw the serial connection setup. Did you just use the USB-TTL device to connect?

                        The part that bugs me is I had check the storage issue prior to upgrade. Had 58% free so I figured I would be ok.

                        I used this cable:
                        https://www.amazon.com/gp/product/B00QT7LQ88?psc=1

                        I didn't bother with recovery, I just wanted to see what the issue was. I bought another ER-X and kept it on 1.x firmware.

                        Thanks for pointing!

                        1 Reply Last reply Reply Quote 0
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