User's PC is unstable
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Remove AV from her pc, and disable built-in Defender. If she's not doing anything questionable, she should be fine, and you'll cross out one thing that could be causing issues.
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@marcinozga said in User's PC is unstable:
Remove AV from her pc, and disable built-in Defender. If she's not doing anything questionable, she should be fine, and you'll cross out one thing that could be causing issues.
OK I'm willing to try that.
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Wireshark.
Especially useful if you can make a problem appear on demand.
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@Pete-S said in User's PC is unstable:
Wireshark.
Especially useful if you can make a problem appear on demand.
yeah - sadly, can't.
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@Dashrender said in User's PC is unstable:
@black3dynamite said in User's PC is unstable:
It's been years ago, but the last time I dealt with excel issues. It was because of the Intel storage controller.
Really? What was the solution?
I can't remember if I ended up waiting for HP to release a new driver and I downloaded the driver directly from Intel. Either way it was frustrating since it was the Director of HR that was having that issue.
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Given that the problem exists over a span of time with multiple machines I'd have a look at whatever she's been plugging into each of these machines. Thumb-drives, externals, etc. Forgive me if this has already been mentioned, skimmed over the thread a bit and didn't see it.
I also agree that moving rooms might be a good option, or at least running power from another one.
Did you check her work laptop out? Maybe she's passing files back and forth via RDP...
Anyway, sounds crazy, hope you get it figured out. Please let us know as I'm super interested.
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@G-I-Jones said in User's PC is unstable:
Given that the problem exists over a span of time with multiple machines I'd have a look at whatever she's been plugging into each of these machines. Thumb-drives, externals, etc. Forgive me if this has already been mentioned, skimmed over the thread a bit and didn't see it.
I also agree that moving rooms might be a good option, or at least running power from another one.
Did you check her work laptop out? Maybe she's passing files back and forth via RDP...
Anyway, sounds crazy, hope you get it figured out. Please let us know as I'm super interested.
She's used a handful of thumb drives over the years, hasn't seemed to affect her laptop at all. She does occasionally put files on the laptop, but for the most part, the laptop is little more than a Thin Client for RDP to the desktop.
I recently suggested moving away from that setup, and only using the laptop, taking it with when she was mobile, but she shot that down - wants a desktop machine that she can always remote back into.
yeah yeah, that's a possible argument for setting up a RDS server, but that's a lot of money for one user and resources on the server compared to desktop and laptop.... but it's at least an idea.
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well - more Excel only issues today.
On the Bosses PC - yesterday I:
uninstall Office 2016 Pro Plus x32
Installed Windows 1093 upgrade
Installed all the windows 10 1903 updates
rebooted
installed Office 2016 Pro Plus x64
Installed the Office updatesToday - she opened a file - originally created in 2010 (at least, if not older) but does a save as every month as she updates it. - while using it, it simply stopped accepting input. You click click on different cells, but couldn't type into anything. Opened Word on the other screen - could type into Word no issue, return to Excel - couldn't type, changed to a different tab on same workbook, could type, a third tab, could type, original tab - could type once again.
/sigh - just weird bloody issues.
Clearly nothing was locked up - we could change cells with the mouse while in Excel - and Windows wasn't locked up, we launched Word and typed there... just this one sheet, while in the middle of updating fields, it just simply stopped accepting input from the keyboard.
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Not really considering this an Excel issue in the past, I never dug into Excel repair tools, until today.
Shows how to tell Excel to try to repair a file.
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@Dashrender was scroll lock somehow activated/pressed?
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@jt1001001 said in User's PC is unstable:
@Dashrender was scroll lock somehow activated/pressed?
Always possible.. but she definitely didn't accidentally click it while I was watching it not work... then suddenly just start working again
