Job Posting? IT Administrative Coordinator
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So what does this job posting mean in plain English?
https://re22.ultipro.com/HHH1001/JobBoard/JobDetails.aspx?__ID=*7252A7DC0E5F7F3EI've never heard of a IT Administrative Coordinator. It almost seems like it could just be a fancy title for "you're our only IT guy" but IMO the details are as vague as the come.
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It sounds like the name of the manager of the secretaries for an IT department. System and Network Admins are one thing. But IT refers to a department normally and a department administrator is the title of a shared secretarial position. A coordinator for secretaries is a pretty normal thing.
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Looking at the requirements list, it definitely looks like a secretarial position:
- Several years experience in an IT administration or end-user support role.
- An undergraduate degree in business administration, information systems, accounting or comparable discipline is desirable but not required.
- Exceptional interpersonal skills with proven ability to foster trusting and respectful relationships with peers and co-workers and deliver exceptional service to all employees.
- Strong team player who works collaboratively and can build effective working partnerships with co-workers within and outside of the BTS department.
- Able to positively influence and elicit cooperation from a wide variety of sources.
- Demonstrated customer service skills; able to appreciate and advocate for the end-user needs and issues; evidences a sense of urgency; highly responsive to requests and contacts.
- Exceptional organization skills, attention to detail, analytical and problem solving skills.Effective in using web based tools and information to perform research, to educate self and others, and to find solutions to problems and issues.
- Able to design and document work flows and processes and to define and document roles and responsibilities for a variety of functions.
- Self-motivated and able to work independently without undue direct supervision or detailed instruction.
- Strong verbal and written communication skills with ability to effectively convey complex issues and communicate with diverse audiences having varying levels of responsibility and technical expertise.
- Adaptability to changing work requirements and priorities; ability to handle demanding deadlines, to multi-task, and to effectively address multiple concurrent initiatives. Able to maintain a positive approach and produce results in a high-pressure environment.
- Strong skills in the use of productivity, collaboration and communications tools, such as Windows, Outlook, Office, Project, and Visio or similar software.
Every single line sounds like a secretary. The only line at all that is question is the last bit in the first line, "end-user support role" sounds like helpdesk but could easily mean administrative assistant user support too. The focus on non-technical skills and business rather than IT education strongly points to secretary. The last line is all secretarial software. There are no IT requirements at all and not a single word in the description or title that for certain refers to it being a technical position. All signs point to IT departmental secretary.
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It looks secretarial to me too.
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At the IT company I worked for 10 years, we called it IT Coordinator. This person was responsible for assisting the customers and Project Managers with booking techs and engineers and oversee the overall schedules to insure there were no conflicts. They also helped with hounding folks to get their time sheets, hours, and others things involved when herding cats.
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@Dominica said:
It looks secretarial to me too.
Yes. It definitely does. That description has nothing technical in it at all.
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@DenisKelley that's like a secretary / office manager. That description is almost exactly what my secretaries are like now. Secretaries always want other titles these days so you get weird things.
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@scottalanmiller said:
@DenisKelley that's like a secretary / office manager. That description is almost exactly what my secretaries are like now. Secretaries always want other titles these days so you get weird things.
Definitely administrative.
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@scottalanmiller I don't get this strange obsession with fancy sounding titles for secretaries. I guess they like to feel very important/powerful. Ours at works never says she's a secretary if you ask her she works in "Government Administration". She mainly answers phones and makes copies.
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It's a stigma. Secretary sounds old fashioned. What secretaries don't realize is that the other titles sound pretentious and even worse - like garbage men who call themselves refuse engineers. It announces that you are embarrassed by your own job.
What is odd is that in the rest if the world a secretary is an extremely good job. US third highest post is Secretary of State. Secretary actually implies far more senior than does office manager or personal assistant.
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@DenisKelley said:
At the IT company I worked for 10 years, we called it IT Coordinator. This person was responsible for assisting the customers and Project Managers with booking techs and engineers and oversee the overall schedules to insure there were no conflicts. They also helped with hounding folks to get their time sheets, hours, and others things involved when herding cats.
Yes exactly
