Printer Issue

scottalanmiller

If you rolled them with a static address instead of DHCP with a reservation, there is a possibility of a duplicate IP address on the network. That will cause symptoms like you are having.

Wouldn't be the first time finding that this week.

Minion Queen

@mike-davis said in Printer Issue:

If you rolled them with a static address instead of DHCP with a reservation, there is a possibility of a duplicate IP address on the network. That will cause symptoms like you are having.

Thank you I will take a look at that!

scottalanmiller

Just verified that it is DHCP, good guess though.

Mike Davis

Is printer set up as a shared printer off a print server, or is it being pushed out as a local printer with a TCP/IP print queue?

black3dynamite

Can you do a print test page?
Is the printer set as the default printer?

AdamF

Instinctively, I just want to downvote this post, because I hate printers so much.

Minion Queen

@black3dynamite said in Printer Issue:

Can you do a print test page?
Is the printer set as the default printer?

No to test page yes to the default printer.

Minion Queen

@fuznutz04 said in Printer Issue:

Instinctively, I just want to downvote this post, because I hate printers so much.

OH ME TOO!!!!

jt1001001

Power cycle the printer itself, even though some user can print to it I have seen a power cycle fix weird print server issues

Minion Queen

Now we have people having printer issues all over the building. I hate printers.

scottalanmiller

@black3dynamite said in Printer Issue:

Can you do a print test page?
Is the printer set as the default printer?

Nothing come out for the test page.

black3dynamite

Instead of \\server-dns\printshare, try \\server-ip\printshare

AdamF

Minion Queen

Ok I finally got a test print to work, from the Print Server it's self.

But still can't print from the desktops.

All the printers that are down are the same model.

Mike Davis

Check event viewer. I would probably go in to the printer manager and delete the drivers for that printer and reinstall them.

DustinB3403

Is this printer connected to a Fiery Print server?

scottalanmiller

@dustinb3403 said in Printer Issue:

Is this printer connected to a Fiery Print server?

No, just a normal 2012 R2 print server. Very vanilla.

scottalanmiller

Picture of the print server...

https://silk.com/sites/default/files/products/full/Soy_VVan.png

DustinB3403

I assume someone has dug through the event logs on this old 2012 r2 server, yes?

i3

I had a similar issue with a Cannon before. Check these two things.

Make sure the printer doesn't require the UFR II driver rather than the PCL or PS.
Also, I know it sounds dumb but verify the ip settings. I had an issue where the IP was getting dhcp but the default gateway was static and set to itself.

You could also try installing it on your pc (bypassing the printer server) as a test and see if you can get it to print successfully.

Hope that helps.