Solved Sodium Helpdesk: An Attachment Has Been Added

[scottalanmiller]

It's not clear what is happening here...

The system user seems to be mentioning that an attachment was added even though I was adding it as part of the comment below. I would think that those would need to be linked together and the user for the attachment should not be system.

Also, would be really handle if the name of the attachment was shown instead of "an attachment."

@Sodium

[QuixoticJeremy]

This has been resolved and now looks as it should:

[bigbear]

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

[QuixoticJeremy]

@bigbear said in Sodium Helpdesk: An Attachment Has Been Added:

@quixoticjeremy said in Sodium Helpdesk: An Attachment Has Been Added:

This has been resolved and now looks as it should:

I kind of miss the old way now where the attachment was a surprise. This way I could troll another person in the ticket system.

But I suppose practicality dictates the current way.

So is it an internal only ticket system or something the end customers log in to as well?

We do have plans in the works for client portal so that end customers will be able to see external facing notes etc. Not sure when that is going to happen yet but it is a priority, absolutely.