DNS discussion
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@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
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@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
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@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
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@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
Correct
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
Hold the phone Scott - You even told me that there is NO REASON that the city in a case like this should ever talk to the onsite tech. Because talking to the tech could lead to all sorts of miscommunications. I.e. the MSP has other plans the tech might not be aware if, etc, etc, etc.
and now you're asking if the customer has a direct line to talk to an onsite tech? WTH?
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@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
I'd expect nothing less from government.
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@Dashrender said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
Hold the phone Scott - You even told me that there is NO REASON that the city in a case like this should ever talk to the onsite tech. Because talking to the tech could lead to all sorts of miscommunications. I.e. the MSP has other plans the tech might not be aware if, etc, etc, etc.
and now you're asking if the customer has a direct line to talk to an onsite tech? WTH?
Ah, but he's not the "onsite tech", he's the senior most tech for all of the associated organizations, including the city itself. That he is on site is not the relevant piece. That's his juniors and you are right, I don't feel that the CIO should be talking to them. But this is the CIO or whoever is running IT refusing to talk to the only possible technical interface point. That's the issue, not that he is on site.
The city needs to either...
- Remove their role in IT management or...
- Have IT management interface with the IT technical people.
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@scottalanmiller said in DNS discussion:
@Dashrender said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
Hold the phone Scott - You even told me that there is NO REASON that the city in a case like this should ever talk to the onsite tech. Because talking to the tech could lead to all sorts of miscommunications. I.e. the MSP has other plans the tech might not be aware if, etc, etc, etc.
and now you're asking if the customer has a direct line to talk to an onsite tech? WTH?
Ah, but he's not the "onsite tech", he's the senior most tech for all of the associated organizations, including the city itself. That he is on site is not the relevant piece. That's his juniors and you are right, I don't feel that the CIO should be talking to them. But this is the CIO or whoever is running IT refusing to talk to the only possible technical interface point. That's the issue, not that he is on site.
The city needs to either...
- Remove their role in IT management or...
- Have IT management interface with the IT technical people.
Oh, then I think Wire might have lead you down the wrong understanding. I don't think Wire is the most senior IT whatever - his boss is, or probably more accurately, the MSP who actually holds the contract with the city, is.
Or, I completely misunderstand his role
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@Dashrender said in DNS discussion:
@scottalanmiller said in DNS discussion:
@Dashrender said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
@wirestyle22 said in DNS discussion:
@scottalanmiller said in DNS discussion:
Who DOES determine that you will not fix things properly today? Who is making that decision right now and what was their reasoning?
I've realized that if I wanted everything to be done the way I think they should be done I need to create my own MSP, which I'm not ready to do yet.
No, MSPs make no decisions. Customers make those decisions. If you want to do things the way that you want them done, you have to stop working at an MSP and start being a business owner. There is no other position that gets to do that.
In this case I'm a subcontractor so I have 3 levels of people to convince:
- My boss
- The company that holds the actual contract with the city.
- The city themselves
If I were an MSP I'd eliminate two of those
You still only have one person to convince, the city.
It's an improvement
You always have the customer to convince
No, I mean RIGHT NOW. You , today, have only the city to convince. Those MSPs above you are not decision makers.
I don't interface directly with city management. The company who holds the contracts do so if they decide to not do something it would never be brought up to the city in the first place
You are the sole on site IT advisor, and they don't talk to you? They literally have on interface between the CIO and the senior IT person?
Hold the phone Scott - You even told me that there is NO REASON that the city in a case like this should ever talk to the onsite tech. Because talking to the tech could lead to all sorts of miscommunications. I.e. the MSP has other plans the tech might not be aware if, etc, etc, etc.
and now you're asking if the customer has a direct line to talk to an onsite tech? WTH?
Ah, but he's not the "onsite tech", he's the senior most tech for all of the associated organizations, including the city itself. That he is on site is not the relevant piece. That's his juniors and you are right, I don't feel that the CIO should be talking to them. But this is the CIO or whoever is running IT refusing to talk to the only possible technical interface point. That's the issue, not that he is on site.
The city needs to either...
- Remove their role in IT management or...
- Have IT management interface with the IT technical people.
Oh, then I think Wire might have lead you down the wrong understanding. I don't think Wire is the most senior IT whatever - his boss is, or probably more accurately, the MSP who actually holds the contract with the city, is.
Or, I completely misunderstand his role
His boss is the BOSS, but not on his technical level. His boss is an L0 or more likely L1 from the descriptions. He's an extremely junior tech on the site.
