the missing VoIP, the ERP and the solution in search of a problem

TeleFox

I read this a couple times and I am lost what you are trying to do... sorry if I am being dense.. It sounds to me that you want to integrate into your ERP with your pbx, but you bought a phone system 6 months ago that is not compatible so you need to somehow do a tie line to a newer VoIP system that is compatible? Am I surmising that correctly?

If this is the case (sorry if you answered this) what brand phone system did you buy 6 months ago.. and what brand phone system are they saying you need to integrate to their ERP and what is the maker of the ERP software? Also are you saying you only need this integration with 15 users?

I can assist with this kind of thing but need more details.

matteo nunziati

@TeleFox we have a quite old (few years) PBX which has been used in the years adding new and new phone lines with the company expansion. last batch of additions was 6 months ago: 5 new seats with new phones and headsets. PBX is Aastra with proprietary digital phones.

the company bought a new erp last december, against my advice they also buyed a generic "VoIP-ERP integration package". we are now implementing the ERP and the sysadmin at the ERP consulting firm pointed out to me that the package actually is a proprietary VoIP PBX based on asterisk.
the solution involves something around 10 or 15 people (depending on the layout of the customer care dept), company has somethin like 40 phones bwteen DECT and digital deskphones.

so we can:

throw away the new asterisk PBX (wasted 4k€), sorry 15 people
throw away current Aastra PBX , redoing a lot of cabling and rebuying the entire equipement for 40 between wirede and DECT phones
try to integrate the 2, especially considering than it is right to isolate the ERP asterisk thing as you would not to depend on an erp for your phone system (ok, redo VoIP wiring and equipement if you want but choose a different strategy!)

now both current PBX managing firm and the carrier have found a number potential solutions (basically a sip trunk between the 2 PBXes).

hope this clarifies!