Blue Screen (not BSOD) when using mouse in Windows Server 2012
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Crosspost for someone that needs the issue resolved.
CCWTech writes:
I'm having a really weird issue in Server 2012 (not R2) Standard.
Right clicking on many things makes the screen just turn blue for a couple of seconds and then come back to where you were (the right click never works).
It's mostly right clicking but if I right click the start menu, then left click on control panel it does the same thing, won't open control panel, just makes the screen blue for a couple of seconds.
I have uninstalled AV, tried the basic Microsoft Display Adapter, installed the latest version of the Matrox G200 drivers, turned off UAC.
I'm really not sure what the heck is causing this. Because this is very difficult to explain, I made a video.
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CCWTech followed up with this info:
Physical. UAC was enabled, and I disabled it to see if it would resolve this issue.
It's a stand alone server. I just inherited this from another IT company. They have a a few GPO's as well that could be the culprit. I'm trying to make heads/tails of what they have done.
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And:
Let me roll it back and see.
I didn't pick this server, it's actually a brand new server that another company sold them. I'd never have put them in this server but it's what I have to work with at this moment.
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And:
It's actually the 256 MB (G200eW) version. Putting it at the lowest resolution didn't work.
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It's a PowerEdge T110 II if that helps.
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Safe mode does the same thing unfortunately.
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Direct on the box and/or RDP. Same either way.
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And:
It's Server 2012 Essentials and this happens at the console (local k/b, video, mouse) even after uninstall of remote software (teamviewer and screenconnect), as well as uninstall of SolarWinds MSP (LogicNow RMM) monitoring, AV, and web filter.
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What is the server used for? I'm assuming that at least PowerShell works so that it is still usable in the meantime?
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I guess that it is possible that the GPU is failing.
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Might be worth virtualizing just because it needs to be done anyway and it might fix this problem along with it. Worth a try, anyway.
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Try turning the resolution way down. 800x600 or something like that.
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It's their only server (very small business) so it's the DC/DNS/DHCP and application/file server. It's a pretty basic box but this is happening even when the place is closed so I don't think it's a performance issue. The box wouldn't likely be hearty enough to go VM and isn't very up-gradable.
Unfortunately because it's their applications server, their main app they use requires a right click to get into the settings to interact with several of it's features, so this is causing a significant impact. PS won't work with that app.
Could be the GPU, but it's only certain things that trigger the problem. Almost all right clicks (if not all) don't work and most left clicks work but not all.
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@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
It's their only server (very small business) so it's the DC/DNS/DHCP and application/file server. It's a pretty basic box but this is happening even when the place is closed so I don't think it's a performance issue.
I wouldn't think so. If it was it wouldn't be at that point or in that predictable of a way and it's not the kind of error you expect with a performance issue.
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@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
The box wouldn't likely be hearty enough to go VM and isn't very up-gradable.
Doesn't require anything extra. If there isn't enough power to go VM, there isn't enough power now. It would be completely taxed if virtualization was an issue.
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@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
Could be the GPU, but it's only certain things that trigger the problem. Almost all right clicks (if not all) don't work and most left clicks work but not all.
That actually suggests GPU. GPUs failing like this will often fail on certain system calls, which would only happen from certain applications or actions.
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@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
Unfortunately because it's their applications server, their main app they use requires a right click to get into the settings to interact with several of it's features, so this is causing a significant impact. PS won't work with that app.
Well that sucks. Definitely one of the many downsides to legacy app design.
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@scottalanmiller said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
Could be the GPU, but it's only certain things that trigger the problem. Almost all right clicks (if not all) don't work and most left clicks work but not all.
That actually suggests GPU. GPUs failing like this will often fail on certain system calls, which would only happen from certain applications or actions.
It's going to take some convincing to get DELL to replace the system board. Would a different video card be a good test or if the onboard GPU is a problem would it most likely still have an issue because it's still a device on the server?
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@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
@scottalanmiller said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
@CCWTech said in Blue Screen (not BSOD) when using mouse in Windows Server 2012:
Could be the GPU, but it's only certain things that trigger the problem. Almost all right clicks (if not all) don't work and most left clicks work but not all.
That actually suggests GPU. GPUs failing like this will often fail on certain system calls, which would only happen from certain applications or actions.
It's going to take some convincing to get DELL to replace the system board. Would a different video card be a good test or if the onboard GPU is a problem would it most likely still have an issue because it's still a device on the server?
A different GPU would work fine for a test.
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@scottalanmiller Legacy is right. This is an DB application that still uses delphi and is a flat file database.
