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    XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!

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    xenserverxenserver 6.2iscsisan
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    • C
      CitrixNewbJD
      last edited by

      @seal Just came across these two items on the SAN interface. Dental_Data, Spindlemedia, are critical and it looks like those VDs failed.

      PROFILE FOR STORAGE ARRAY: MDS-Spindle01 (12/27/16 3:28:58 PM) 
       
       
      STANDARD VIRTUAL DISKS------------------------------ 
       
      SUMMARY 
       
         Number of standard virtual disks: 3 
       
         See other Virtual Disks sub-tabs for premium feature information. 
       
       
         NAME          STATUS  CAPACITY  RAID LEVEL  DISK GROUP  DRIVE TYPE   
         Dental_Data   Failed  1.495 TB  5           0           SAS          
         SpindleMedia  Failed  2.862 TB  5           0           SAS          
         Virtual       Failed  1.367 TB  5           0           SAS          
       
      DETAILS 
       
       
         Virtual Disk name:                      Dental_Data                                       
                                                                                                   
            Virtual Disk status:                 Failed                                            
                                                                                                   
            Capacity:                            1.495 TB                                          
            Virtual Disk world-wide identifier:  60:02:4e:80:00:7b:78:6a:00:00:04:13:4a:96:70:f3   
            Subsystem ID (SSID):                 1                                                 
            Associated disk group:               0                                                 
            RAID level:                          5                                                 
                                                                                                   
            Physical Disk type:                  Serial Attached SCSI (SAS)                        
            Enclosure loss protection:           No                                                
                                                                                                   
            Preferred owner:                     RAID Controller Module in slot 1                  
            Current owner:                       RAID Controller Module in slot 1                  
       
       
            Segment size:                                       128 KB     
            Capacity reserved for future segment size changes:  Yes        
            Maximum future segment size:                        2,048 KB   
            Modification priority:                              High       
       
       
            Read cache:                            Enabled    
            Write cache:                           Enabled    
               Write cache without batteries:      Disabled   
               Write cache with mirroring:         Enabled    
            Flush write cache after (in seconds):  10.00      
            Dynamic cache read prefetch:           Enabled    
                                                              
            Enable background media scan:          Enabled    
            Media scan with consistency check:     Enabled    
                                                              
            Pre-Read consistency check:            Disabled   
       
       
         Virtual Disk name:                      SpindleMedia                                      
                                                                                                   
            Virtual Disk status:                 Failed                                            
                                                                                                   
            Capacity:                            2.862 TB                                          
            Virtual Disk world-wide identifier:  60:02:4e:80:00:70:ed:06:00:00:07:f5:4d:ba:7b:fb   
            Subsystem ID (SSID):                 2                                                 
            Associated disk group:               0                                                 
            RAID level:                          5                                                 
                                                                                                   
            Physical Disk type:                  Serial Attached SCSI (SAS)                        
            Enclosure loss protection:           No                                                
                                                                                                   
            Preferred owner:                     RAID Controller Module in slot 0                  
            Current owner:                       RAID Controller Module in slot 1                  
       
       
            Segment size:                                       128 KB     
            Capacity reserved for future segment size changes:  Yes        
            Maximum future segment size:                        2,048 KB   
            Modification priority:                              High       
       
       
            Read cache:                            Enabled    
            Write cache:                           Enabled    
               Write cache without batteries:      Disabled   
               Write cache with mirroring:         Enabled    
            Flush write cache after (in seconds):  10.00      
            Dynamic cache read prefetch:           Enabled    
                                                              
            Enable background media scan:          Enabled    
            Media scan with consistency check:     Enabled    
                                                              
            Pre-Read consistency check:            Disabled   
       
       
         Virtual Disk name:                      Virtual                                           
                                                                                                   
            Virtual Disk status:                 Failed                                            
                                                                                                   
            Capacity:                            1.367 TB                                          
            Virtual Disk world-wide identifier:  60:02:4e:80:00:70:ed:06:00:00:04:31:4a:96:73:09   
            Subsystem ID (SSID):                 0                                                 
            Associated disk group:               0                                                 
            RAID level:                          5                                                 
                                                                                                   
            Physical Disk type:                  Serial Attached SCSI (SAS)                        
            Enclosure loss protection:           No                                                
                                                                                                   
            Preferred owner:                     RAID Controller Module in slot 0                  
            Current owner:                       RAID Controller Module in slot 1                  
       
       
            Segment size:                                       128 KB     
            Capacity reserved for future segment size changes:  Yes        
            Maximum future segment size:                        2,048 KB   
            Modification priority:                              High       
       
       
            Read cache:                            Enabled    
            Write cache:                           Enabled    
               Write cache without batteries:      Disabled   
               Write cache with mirroring:         Enabled    
            Flush write cache after (in seconds):  10.00      
            Dynamic cache read prefetch:           Enabled    
                                                              
            Enable background media scan:          Enabled    
            Media scan with consistency check:     Enabled    
                                                              
            Pre-Read consistency check:            Disabled   
      

      0_1482874726865_Screenshot 2016-12-27 15.38.36.png

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        Oh look, on top of everything else, they left you with RAID 5, too. Figures. Whoever set this up really set you up for failure.

        1 Reply Last reply Reply Quote 2
        • scottalanmillerS
          scottalanmiller
          last edited by

          Your predecessor definitely pulled this on you: https://mangolassi.it/topic/11852/why-it-builds-a-house-of-cards

          1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller
            last edited by

            Looks like, on top of other problems, the SAN has died. It's hard to tell from this, but it looks like those are the LUNs that hold all of your VMs?

            1 Reply Last reply Reply Quote 2
            • momurdaM
              momurda
              last edited by

              So 2 drives failed at once? You should be able to go into the server room and see some sort of blinky light pattern that indicates what/how many drives are gone.
              Did you lose a RAID Controller?

              scottalanmillerS 1 Reply Last reply Reply Quote 1
              • NerdyDadN
                NerdyDad
                last edited by

                Dear God I pray that you have backups outside of the environment. Please tell me that you do. Another NAS, tapes, diskettes, something?

                scottalanmillerS 1 Reply Last reply Reply Quote 1
                • scottalanmillerS
                  scottalanmiller @momurda
                  last edited by

                  @momurda said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                  So 2 drives failed at once? You should be able to go into the server room and see some sort of blinky light pattern that indicates what/how many drives are gone.
                  Did you lose a RAID Controller?

                  It's a dual controller device. So in theory it should fail over. But in reality, they rarely do.

                  scottalanmillerS 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @NerdyDad
                    last edited by

                    @NerdyDad said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                    Dear God I pray that you have backups outside of the environment. Please tell me that you do. Another NAS, tapes, diskettes, something?

                    At this point, recovering from backup to a new cluster might be the best way to go. The SAN is worthless if the arrays have failed. And the local servers probably don't have the necessary storage to run without it. If the array is really lost, the old hardware has probably dropped to a zero value level. Time to get something new in and recover to that ASAP.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @scottalanmiller
                      last edited by

                      @scottalanmiller said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                      @momurda said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                      So 2 drives failed at once? You should be able to go into the server room and see some sort of blinky light pattern that indicates what/how many drives are gone.
                      Did you lose a RAID Controller?

                      It's a dual controller device. So in theory it should fail over. But in reality, they rarely do.

                      But if drives are lost, that won't help.

                      1 Reply Last reply Reply Quote 0
                      • sealS
                        seal
                        last edited by

                        Isn't this saying the virtual drives for each failed? This should be different than a physical drive failure, right? Or am I reading something wrong?

                        scottalanmillerS 1 Reply Last reply Reply Quote 0
                        • DashrenderD
                          Dashrender @scottalanmiller
                          last edited by

                          @scottalanmiller said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                          @CitrixNewbJD said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                          @momurda

                          Having been through this once before, and learning the hard way, I do normally have a physical DC.

                          This is absolutely the wrong response. You should never have a physical DC, ever. There is zero issues here with virtualization. There are two problems....

                          • Zero AD redundancy
                          • An inverted pyramid of doom (single storage for all systems)

                          Fixing either of those anti-practices would have saved you. Physical would have zero benefit and is the polar opposite of the reaction that you should have.

                          having a physical in this situation would have probably saved him. That said, I agree it's not the solution. If you really wanted to have a DC outside this cluster, fine, but you still virtualize that third server, then install a DC on that.

                          scottalanmillerS 2 Replies Last reply Reply Quote 0
                          • scottalanmillerS
                            scottalanmiller @seal
                            last edited by

                            @seal said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                            Isn't this saying the virtual drives for each failed? This should be different than a physical drive failure, right? Or am I reading something wrong?

                            Well, yes and no. You are correct. The warning is that the LDs have failed. But the LDs fail when their underlying array fails. That underlying array is built on physical drives. So for the LDs to fail, it means that the array(s) that they share has failed, which means that the drives it has in its pool have failed. Or that both controllers have failed. In this case, since two utility LUNs are still hanging around, we are guessing that the controller(s) are intact and only the array has failed.

                            1 Reply Last reply Reply Quote 0
                            • scottalanmillerS
                              scottalanmiller @Dashrender
                              last edited by

                              @Dashrender said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                              having a physical in this situation would have probably saved him.

                              Don't feed the crazy. Physical can never save you. You are mixing assumptions to come to the wrong conclusion. Physical will never help. What helps is separate storage.

                              Physical with shared storage = fail just the same.
                              Physical with separate storage = just fine.
                              Virtual with shared storage = fail just the same.
                              Virtual with separate storage = just fine.

                              As you can see, physical vs virtual is unrelated. It's all about the storage separation and nothing else.

                              1 Reply Last reply Reply Quote 1
                              • scottalanmillerS
                                scottalanmiller @Dashrender
                                last edited by

                                @Dashrender said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                That said, I agree it's not the solution. If you really wanted to have a DC outside this cluster, fine, but you still virtualize that third server, then install a DC on that.

                                While I generally agree that "outside the cluster" is good in extreme cases where you have extreme levels of AD dependencies, that's not necessary. Same cluster with different storage is all that is needed. Same scenario on a Scale cluster, for example, would not have a problem even being on a single cluster. Having "inter-cluster" protection is good, but a whole level beyond what is needed here.

                                DashrenderD 1 Reply Last reply Reply Quote 0
                                • DashrenderD
                                  Dashrender @scottalanmiller
                                  last edited by

                                  @scottalanmiller said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                  @Dashrender said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                  That said, I agree it's not the solution. If you really wanted to have a DC outside this cluster, fine, but you still virtualize that third server, then install a DC on that.

                                  While I generally agree that "outside the cluster" is good in extreme cases where you have extreme levels of AD dependencies, that's not necessary. Same cluster with different storage is all that is needed. Same scenario on a Scale cluster, for example, would not have a problem even being on a single cluster. Having "inter-cluster" protection is good, but a whole level beyond what is needed here.

                                  Right, just don't setup circular requirements and you should be fine - sure it means having an extra set of credentials, but compared to eveything else you need if you don't do that, probably not worth it.

                                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                                  • scottalanmillerS
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @Dashrender said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                    @scottalanmiller said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                    @Dashrender said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                    That said, I agree it's not the solution. If you really wanted to have a DC outside this cluster, fine, but you still virtualize that third server, then install a DC on that.

                                    While I generally agree that "outside the cluster" is good in extreme cases where you have extreme levels of AD dependencies, that's not necessary. Same cluster with different storage is all that is needed. Same scenario on a Scale cluster, for example, would not have a problem even being on a single cluster. Having "inter-cluster" protection is good, but a whole level beyond what is needed here.

                                    Right, just don't setup circular requirements and you should be fine - sure it means having an extra set of credentials, but compared to eveything else you need if you don't do that, probably not worth it.

                                    That would protect against the one issue of circular dependencies. Obviously don't do that. But there is also the "single point of failure" risk that the SAN creates. A single cluster doesn't necessarily carry that risk either. An HC cluster (like Scale, Starwinds, Nutanix, Simplivity) doesn't have the single SAN dependency problem either. Both are major risks here, and both are 100% outage issues here. We just appear to have hit both at once.

                                    1 Reply Last reply Reply Quote 1
                                    • C
                                      CitrixNewbJD
                                      last edited by

                                      A lack of a backup and DR strategy was one of the things I was brought in to remediate. No. There are no backups.

                                      NerdyDadN scottalanmillerS 2 Replies Last reply Reply Quote 0
                                      • C
                                        CitrixNewbJD
                                        last edited by

                                        Looks like I'm building a bunch of new servers.

                                        NerdyDadN 1 Reply Last reply Reply Quote 0
                                        • NerdyDadN
                                          NerdyDad @CitrixNewbJD
                                          last edited by

                                          @CitrixNewbJD said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                          A lack of a backup and DR strategy was one of the things I was brought in to remediate. No. There are no backups.

                                          Oh no.

                                          1 Reply Last reply Reply Quote 0
                                          • NerdyDadN
                                            NerdyDad @CitrixNewbJD
                                            last edited by

                                            @CitrixNewbJD said in XenServer 6.2 servers down. I have no Xen skill. Most likely networking? Help!:

                                            Looks like I'm building a bunch of new servers.

                                            I'd say your almost starting from scratch.

                                            C scottalanmillerS 2 Replies Last reply Reply Quote 0
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