Home business ideas for transition out of 9-5?
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@BRRABill said in Home business ideas for transition out of 9-5?:
Is it possible the client could have saved money or gotten a better solution? Sure. Shoot we all argue daily about everything. That's IT. But is it also possible that the client really could get a great fit for them at a fair and honest price? I believe that.
Sure, no one is arguing that. The problem is... that it is not impossible that what they were sold was a fair and honest price doesn't seem to matter. Why do you feel that it does?
You think it is okay to scam someone as long as the final end result to them isn't "impossibly bad"?
Let's put it another way... is it okay to sell you a lotto ticket that is fake and has no chance of winning since you had little chance of winning with a real one? If not, why not, since that is astronomically better than what you just described.
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@Dashrender said in Home business ideas for transition out of 9-5?:
Consulting isn't something you should just give away. You have an investment in the knowledge you already possess. Access to that knowledge shouldn't generally be free.
If you are hired to do Consulting - design a plan or several for the business to choose from, the time spent doing those things should not be free.
But if some guy just walks in and says, hey build me a server and this is what I need it to do, well - in that case, like my friend above, you're now a VAR, weither you really sell anything or not. You're just going to put a solution together based on what he told you he wanted. You're not going to spend extra time making sure it's the right solution for him, why would you? there's no money in you doing that. Just spend as little time giving he what he wants.
Now this is where a sales person differs from an IT person. The sales person who sold my friend doesn't really know IT. He's just been told.. hey, if someone asks for VMWare, well then they also need a SAN. So my friend said he wanted virtualization and was sold a SAN at the same time.
So the question is who's to blame for this SAN being sold to my friend?
Now - you being an IT person, you know you don't need a SAN just because someone asked for one server to run one VM on, so you're solution would be a single server with local storage.
But just because you would do that doesn't mean the sales person was wrong to sell my friend that other solution - he sold what he knew.
Another example: Let's assume you know that RAID 5 is bad.
A customer comes to you and asks you to spec a system - you spec it out with RAID 10 SSD, because as I stated above, you know that RAID 5 is bad.Is this OK?
For a VAR, I say yes it is. Because you weren't paid to find the best solution, you were instead paid to use the knowledge you had to put something together with little to no additional research.
But, if they had paid you to consult on the best design for that system, it might have shows that since SSDs don't suffer the same problems as Winchester drives that you could have saved that customer a bundle by using RAID 5 instead of RAID 10.
And this is the risk that a customer takes every day when they don't pay for consulting when building out a project.
This is all very well said. The fault in engaging a VAR for the wrong purpose lies with the person engaging them.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
Or is this really all about semantics?
In that what @guyinpv is describing is a VAR, and there is nothing wrong with that?
I mean, do people not think someone is making money on the hardware? DO people think it all gets passed on for free? Like it costs DELL $250 to make the server, and that is what the client will pay? I think everyone understands markup and its place in business.
That is his issue yes. He is calling it black and white VAR is bad because sales. None of us have ever said that.
Well, and also that is has to be disclosed.
Which I am not 100% on board with yet.
I mean, when you go to a store, do they have to disclose their profit to you? You shop around, and pick the best price.
Ultimately a client has to choose consultant + salesperson or a VAR, basically. The final price is what they should be looking at.
I think there is a bit of insinuation that a VAR cannot be trusted to make a fair recommendation, or that they only best way is for a consultant to recommend first. I just do not know if I believe that.
I think there are a lot of VARs out there that truly love and believe in the product(s) they sell. For example, maybe a specialized backup place that only sells one brand of backup appliance.
Is it possible the client could have saved money or gotten a better solution? Sure. Shoot we all argue daily about everything. That's IT. But is it also possible that the client really could get a great fit for them at a fair and honest price? I believe that.
A fundamental part of consulting is being lost - when you CALL yourself a consultant - it's that you are being PAID to provide an unbiased opinion. When you walk into a best buy, you don't get an unbiased opinion, you don't get any opinion at all. You just see a price on the shelf. The kids who work there are definitely not experts at what they are selling, heck, they barely know more than the average consumer, if they even do. There advise is worthless, or at least only has value within the product lines of what they sell. But like the car sales person, assuming commissions, they want to sell you the highest commissions items in the place.
They normally have bad advice and the price is normally jacked. Best Buy is actually a VRR (Value Removed Reseller.) You actually lose value going there versus buying blindly online or from Walmart, for example.
We should rename these roles...
Consultant: Buyer's Agent / Customer Agent
VAR: Seller's Agent / Vendor Agent -
@BRRABill said in Home business ideas for transition out of 9-5?:
But why is it inconceivable that a VAR could also recommend the best solution?
No one said that it is. No one suggested this, either. But the important question is: why do you think that it matters that this is possible?
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@BRRABill said in Home business ideas for transition out of 9-5?:
In that situation, I'd recommend SSDs in a RAID5. Just like how I built my own systems. Why would I do anything I knew wasn't the best?
Because there is no universal best option for anything in IT. There are some unthinkably bad things that you never do, but there is nothing that you always do.
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@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
Or if you need a server. Or what your needs are.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I think there is a bit of insinuation that a VAR cannot be trusted to make a fair recommendation, or that they only best way is for a consultant to recommend first. I just do not know if I believe that.
I think there are a lot of VARs out there that truly love and believe in the product(s) they sell. For example, maybe a specialized backup place that only sells one brand of backup appliance.
Is it possible the client could have saved money or gotten a better solution? Sure. Shoot we all argue daily about everything. That's IT. But is it also possible that the client really could get a great fit for them at a fair and honest price? I believe that.
No one ever said that a company can't get a great product at an honest price from a VAR - we've said it time and time again, VARs are not unethical. We say this because we know that VARs have one job - to sell you a product/service at the highest price they possibly can. And you as someone buying from a VAR should know that that is what a VARs job is. And as long as you know that, which granted is mostly on you, the buyer, to know. Not the VAR to expressly advertise.
Right, all the VAR has to let you know is that they are a reseller, affiliate, or whatever. That's it. The rest is obvious and at the customer's discretion.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
I'll expand upon that.
If you know exactly what you need in a server - then a VAR can help make sure you don't forget any parts that make it work.
But if you only know you have a problem, and aren't sure what server will solve that problem, you don't go ask a VAR, because a VAR will sell you the biggest baddest thing they can get away with. Now you personally might not do that, but just looking at SW and you will see that happens ALL the time!.
And a VAR works for the compatibility piece because they are accountable for it. If the parts don't work, you don't owe them money. They need it to work or they lose money. They need to know what they can get delivered, or they don't get paid. VARs are governed by money and are extremely simple and obvious to work with because there isn't any hidden agenda.
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@BRRABill said in Home business ideas for transition out of 9-5?:
His customers come to HIM and say "I want a server". They trust him to pick the best solution for them.
That's a foolish notion to have in a situation where they didn't trust him to tell them if they needed a server at all.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
But like the car sales person, assuming commissions, they want to sell you the highest commissions items in the place.
OK, so let's take a specialized car salesman. My mom is disabled, so I have some experience with customized vans and whatnot. Now, these guys are still salesman, but I honestly believe most of them are in this line of work because they care, and are really looking to get the handicapped person the best possible vehicle for them.
So, this customized van salesman is ... a VAR?
yep - he's a VAR!
and while he puts on a great sales face making you believe that it's his life's work to get the best price vehicle for your mom, the reality is most of them are just there because it's a job. Don't forget.. that guy does not work for you... he works for the dealership.. his goal is to sell you the most money making thing he can.
He's a salesman with an ethical obligation to his employer, too. He owes it to them to try to sell to you and to make you buy more than you might have. It doesn't mean that he will sell you something that doesn't work for you, lots of sales people won't do that. But if you want the extra ground effects package, he'll be all over that even if it isn't something that you need.
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@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
But that is the point I think @guyinpv is trying to make.
His customers come to HIM and say "I want a server". They trust him to pick the best solution for them.
Right and that makes him a VAR which he continually and vehemently rejects.
Well he could do this and not actually sell anything. You can be a really limited consultant. Like "I'm a server picker consultant." He doesn't know if you need a server, doesn't know what alternatives there are... just does server capacity planning or something. That would be weird, but not a VAR.
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^^ forgive me if the below message doesn't take in account last 30 messages. Trying to also get work done!
@scottalanmiller said in Home business ideas for transition out of 9-5?:
There is one and only one problem being discussed. And that is...
Combining being a seller's agent with being a buyer's agent and not disclosing this to the parties.
That's it. If you think that being a consultant is bad, a seller is bad, affiliate programs are bad, mixing these roles while disclosing it or anything else is even hinted at as being bad.... you've totally missed what all of us have said. Completely.
Well, I think there are a LOT of issues, not just that one being discussed.
I fully reject the idea that a decent IT guy who typically weighs a half dozen or so various solutions to any given need, becomes a "salesman" should he sign up for an affiliate program of any given product.
There is no logical reason whatsoever that requires this person cannot still give objective and quality advice and recommendations.
I'm not saying this can't create bias in people, especially when the bonus is a lot. But I AM saying the bias is relative, affecting someone not at all, insignificant, when other things are of higher importance like integrity, quality work, ethics, morals. Signing up for an affiliate does not obligate them to push it.I reject this silly two masters thing. The client pays the bills, they are paying the hourly wage, it's THEIR word of mouth that matters, it's their testimony, their future work. It's them I need to please, it's their problem I'm paid to solve, it's all about them, they have the power to fire me, sue me, reject me, or complain to the BBB, whatever. Oh, but that one affiliate product somewhere in my toolbox which may not even apply to this job, I am THEIR master!! I must do everything to sell for them, push them, I am beholden to them. Nonsense. Could care less. It's just bonus money if that product happens to be the best solution and the custom happens to be ok using my partner link.
I reject the constant use of false motives when phrasing these issues. I've said over and over, affiliates are not joined BECAUSE of money. They are joined BECAUSE I often recommend them and find them an excellent option in many common cases. This makes the affiliate money a bonus, just free money when I would have been recommending the product anyway. The money doesn't drive the decision, the decision is already made, the money is just there for the taking. The only way to argue against this is to change the motives around. This may be the case with some people. People can have all sorts of motives for anything they do. But you will not apply false motives to me. I know myself better than anybody else here.
I reject the illogical false dichotomies that are being created along black and white lines. There is plenty of "both/and" and not just "either/or" possibilities.
I reject that an affiliate makes me a "sellers agent" or "vendor agent". I'm not an "agent" of some company, that's absurd. I'm hired by the client, they control what they want from me and what outcome they need, it's my job to make it happen. My job is making this happen and make a happy customer whose needs are met. The existence or non-existence of an affiliate product as part of the solution is irrelevant to completing the task with exceptional value above expectations and doing good work. An affiliate link doesn't make me some kind of double-agent spy trying to trick people. I know where my priorities and loyalties are.
I reject the idea that apparent "conflict" of a potential affiliate product is SO great that all work is compromised and it can simply never be done. In reality I believe the "conflict", as such, means 99% favor to client, 1% favor for potential bonus on a solution. It's FAR more damaging to a person/company to have any kind of bad work done, than it is to ignore an affiliate. Ignoring affiliates while coming up with solutions has zero negative effect. Ignoring anything with your client can ruin it all and destroy a business. This "conflict" is no contest, the client wins.
Yes I believe bad companies/people can fail in this regard and chase the money, they don't last long if their priorities aren't strait.
A car salesman cannot take all customers to the cheapest car and then offer it at cost. They would be out of work in a couple days. But doing good work for clients takes place with or without affiliates. The objective is still doing good work, not selling the highest priced car.@scottalanmiller said in Home business ideas for transition out of 9-5?:
....but being a good seller's agent and being a good buyer's agent is a conflict. You are opposing yourself, what is good for the client is bad for you, what is good for you is bad for the client. You are trying to create a paradox.
It's no more a paradox than suggesting, as a father, that having 2 kids and a wife is a paradox, cause how can I possibly love one equally to the other? Or work for the good of one without also hurting the other? How can I be a good husband without becoming a bad father? Or be a good father without becoming a bad husband! Oh the humanity!
I just don't see it as a paradox at all. The client has all priority. They will decide if my recommendations are good. They will decide if we proceed. They will decide if they want me to do the work. They will decide which option to go with. They will decide if it's all in budget. They will decide to use any affiliate links for purchases, should I provide any or have any to begin with. There is no "relationship" to an affiliate that must be maintained, no quotas, no contracts, no obligations. That is only bonus money IF the product is selected, and IF the client buys "through me".
Really gentlemen, we should have reached "agree to disagree" about 100 posts ago! LOL But I can't get onboard will illogic, false dichotomies, false motives, and the low opinions of mankind as expressed. Many of those thoughts are just opinions, not facts.
I can't respond any more, I've got too much to do today! Thanks for all the perspectives, don't think I've ignored them, it definitely changes how I'm going to structure my offerings and deal with potential partnerships/reseller accounts.
I may think of myself as a saint, but if you're telling me that the general IT industry is saturated with such "corruption", I will have to be very careful indeed not to fall in the trap. -
@guyinpv said in Home business ideas for transition out of 9-5?:
Well, I think there are a LOT of issues, not just that one being discussed.
I fully reject the idea that a decent IT guy who typically weighs a half dozen or so various solutions to any given need, becomes a "salesman" should he sign up for an affiliate program of any given product.
Sorry, but it's not really an opinion thing. It meets every possible definition of salesman, right? Paid to make sales? You sell things, you get paid for doing so. Where is the "well maybe not in this case" bit? Is there sales? Yes. Do you make money by encouraging those sales? Yes.
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@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
But like the car sales person, assuming commissions, they want to sell you the highest commissions items in the place.
OK, so let's take a specialized car salesman. My mom is disabled, so I have some experience with customized vans and whatnot. Now, these guys are still salesman, but I honestly believe most of them are in this line of work because they care, and are really looking to get the handicapped person the best possible vehicle for them.
So, this customized van salesman is ... a VAR?
I also have experience in this and I can tell you that most of these people are in it for their own employment and nothing else.
I can honestly say I have only dealt with them at the perimeter, but they always seemed to care.
I'll believe your more hands on knowledge of this. (And sorry to hear that it was like that for you,)
Seaming to care is what makes them good sales people.
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@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
For the love of god - WHY? why are you asking that? He told you he wanted a server, so sell him a server. He didn't come to you and say - hey, I have a problem and I think a server will solve it, but I want to make sure.. can you help me? he just asked for a server.
Why do his job for him for free?Why? Because I care? And I want to provide good service?
And have you seen a dime for that time you've spent? nope. but if you would have just sold them a server, you would have money in your pocket and maybe a support contact out of it.
Well, we should be charging for putting together what they need. You are all correct in that.
Define care? They don't want to do what you think, why pressure them to? You care about the bottom line, or the desires of the person involved? This is a fine line in IT. IT people often care about things that the businesses themselves do not.
If someone is looking for a VAR, nothing wrong with being the VAR. If they want a VAR and get a consultant, that's not good either. Why someone would want that, normally is for bad reasons, but it is their own reasons.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
@JaredBusch said in Home business ideas for transition out of 9-5?:
@BRRABill said in Home business ideas for transition out of 9-5?:
I, personally, do not think I understand what a true consultant delivers. I mean, if I go and ask for a server, correct, how many different types of servers are there?
You do not hire a consultant if you know you need a server. you go to the vendor or VAR.
You go to a consultant to determine the best server for your needs.
But that is the point I think @guyinpv is trying to make.
His customers come to HIM and say "I want a server". They trust him to pick the best solution for them.
Right and that makes him a VAR which he continually and vehemently rejects.
Right, and I don't understand why he doesn't want to be a VAR? There are tons of respectable VARs out there (granted there as many non respectable ones too)
For example: CDW is a great var if you KNOW you need a HP DL380 with XYZ drives.... and ABC RAID card. They, as a VAR should look over the specs you gave them and come back and say - oh yeah, you know, you need DEF cable to make that work right, want me to add it to the order? the value they bring in this case is that they know the parts that are needed to make it work considering the rest of the setup.
Yeah, pretty decent VAR. The quintessential VAR...good skills for limited things, would sell you anything that you are dumb enough to let them, though.
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@Dashrender said in Home business ideas for transition out of 9-5?:
I'd be willing to bet that the majority of IT shops like @guyinpv are VARs. Can they do consulting? of course they can. But in reality most SMBs don't want to pay for it... they call you up and say I want X, so you sell them X.
Absolutely. Close to 99% of SMB shops are VARs. Consulting is super rare in the SMB space. I know literally two consulting firms that go small. There are many more, but I only know two.
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@Dashrender said in Home business ideas for transition out of 9-5?:
@Dashrender said in Home business ideas for transition out of 9-5?:
I'd be willing to bet that the majority of IT shops like @guyinpv are VARs. Can they do consulting? of course they can. But in reality most SMBs don't want to pay for it... they call you up and say I want X, so you sell them X.
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's how I see it. Don't get "AJ Syndrome" and start to question what management wants. There is "doing the job that you are hired to do" and there is "doing the job you imagine is right for them." We all know in IT that SMBs do crazy things. If they hire you to give good advice, give it. If they hire you to sell them something they don't need, sell it. Don't get caught up trying to correct their desires, those are theirs to have.
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@BRRABill said in Home business ideas for transition out of 9-5?:
@Dashrender said
You can try to "do the right thing" as @BRRABill mentioned, but you really have to ask - is it the right thing? If they just ask you to sell them something, why assume they don't know what they want? of course as IT people, we know that 9/10 they really don't, but it's not our job to correct them.
That's where I disagree. I think it IS our job.
It absolutely is not. You are not their IT department in this example, nor are you the CEO, nor are you the board of directors. They determine what their goals are and what your job is. If they ask you to be a VAR and you agree to be their VAR and try to act as a consultant because you feel that their goals are wrong, that's not your job, plain and simple. Nothing makes it your job. Nothing at all. IT isn't the gods of business with a rule book of what companies should and should not want that we get to dictate to their owners. If the owners don't want advice, it's specifically your job NOT to give it to them, or to tell them that you won't take them as customers. Period.
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@scottalanmiller said in Home business ideas for transition out of 9-5?:
If someone is looking for a VAR, nothing wrong with being the VAR. If they want a VAR and get a consultant, that's not good either. Why someone would want that, normally is for bad reasons, but it is their own reasons.
this is an interesting point that you have brought up before. I'm not sure that SMB typically go in search of a consultant vs a VAR - and this is a pretty big rub. I think that most of us by know realize that the SMBs rarely know what they want or way they want it. We realize that they probably really do NEED a consultant to design the correct solution for them, but they don't understand this (because they aren't doing business, instead they are playing at it, as Scott would say).
