Solved Windows 10 File Explorer Problems
-
I have a user working remotely that is experience a strange issue with Windows 10 File Explorer. Whenever he tries to open or save a file it takes an unusually long time to access anything in File Explorer. We've tried disconnecting all network shares that are inaccessible and changing the behavior of "Quick Access" to only cache local items and the behavior persists. However, if he turns on Airplane mode it operates normally... As soon as he turns wifi back on the problem reappears.
Has anyone else experienced this? He has a nearly identical personal laptop that does not have these problems. The only major difference between the two is his work laptop is joined to our domain and his personal laptop is not. I don't have any other users (including myself) that experience this when working outside of the office.
Any ideas?
-
Does it have a data plan? Also, if airplane mode is a thing hes connecting wirelessly? Could be environmental interference.
-
@wirestyle22 said in Windows 10 File Explorer Problems:
Does it have a data plan? Also, if airplane mode is a thing hes connecting wirelessly? Could be environmental interference.
No, no data plan and I doubt it is environmental interference. My guess is it is trying to access some network-related resource and timing out. When the network is disconnected it doesn't try to look for the resource and just switches back to default behavior.
-
That is weird. Airplane mode just disables radio chips. My guess was that the radio chip was causing interference.
-
Is the Windows search service running / set to automatic?
Is this device on a domain or is it all personal network?
Might do a sfc check as well.
-
Maybe Quick Access is the issue?
-
@wirestyle22 said in Windows 10 File Explorer Problems:
That is weird. Airplane mode just disables radio chips. I still think its interference.
Well, the primary reason I don't think it is interference is:
- His other laptop works fine.
- He's an electrical engineer that specializes in wireless radios and associated technologies.
If it was interference contributing to the issue he would more than likely been able to diagnose and resolve the issue himself.
-
@RamblingBiped said in Windows 10 File Explorer Problems:
@wirestyle22 said in Windows 10 File Explorer Problems:
That is weird. Airplane mode just disables radio chips. I still think its interference.
Well, the primary reason I don't think it is interference is:
- His other laptop works fine.
- He's an electrical engineer that specializes in wireless radios and associated technologies.
If it was interference contributing to the issue he would more than likely been able to diagnose and resolve the issue himself.
I see. That is a weird issue.
-
-
@DustinB3403 said in Windows 10 File Explorer Problems:
Maybe Quick Access is the issue?
That was my initial thought. I had him go through those steps and the issue still persists. He's disconnected all inaccessible network shares as well.
-
@RamblingBiped said in Windows 10 File Explorer Problems:
@DustinB3403 said in Windows 10 File Explorer Problems:
Maybe Quick Access is the issue?
That was my initial thought. I had him go through those steps and the issue still persists. He's disconnected all inaccessible network shares as well.
Hrm... maybe the Youtube video will assist?
-
We have a problem that sounds similar where the Wifi on the system is being used instead of the hard wired.
The Wifi isn't connected to our LAN domain. So that causes issues.
-
@BRRABill said in Windows 10 File Explorer Problems:
We have a problem that sounds similar where the Wifi on the system is being used instead of the hard wired.
The Wifi isn't connected to our LAN domain. So that causes issues.
The really strange thing is he didn't have these symptoms when he was here, whether he was working on our network or not... Now that he is on another continent things are acting weird.
I'm going to work with him to establish a remote session in Windows 10 so I can do some firsthand troubleshooting to see if I can figure out what is going on...
-
So the issues seems to be network related... How I'm not sure. I have remote access to his system and I'm able to browse local directories just fine. If I open an application like notepad and attempt to save a file it hangs for around 90 seconds before opening the Save As dialog box.
I've also done the following:
-disabled Antivirus
-disabled firewall
-changed quick access to "This PC"
-disconnected all network drivesI'm currently trying the SFC / DISM "solution" right now. But the fact that this works without issue when he's disconnected from a network is really odd. And the fact that I can browse all local directories and create new folders/files directly in File Explorer without any issue is kind of strange as well.
-
@RamblingBiped said in Windows 10 File Explorer Problems:
So the issues seems to be network related... How I'm not sure. I have remote access to his system and I'm able to browse local directories just fine. If I open an application like notepad and attempt to save a file it hangs for around 90 seconds before opening the Save As dialog box.
I've also done the following:
-disabled Antivirus
-disabled firewall
-changed quick access to "This PC"
-disconnected all network drivesI'm currently trying the SFC / DISM "solution" right now. But the fact that this works without issue when he's disconnected from a network is really odd. And the fact that I can browse all local directories and create new folders/files directly in File Explorer without any issue is kind of strange as well.
The ability to browse and save locally should always be hundreds of times faster (whether we notice it or not). When this user is accessing any network share, if the browse/load functionality is slow it has to be tied to a network related issue. Be it caching etc.
Let us know how the sfc goes.
-
So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!
Any clues as to how I can stop this from happening? Any idea WHY it is trying to access a network share that has been disconnected?
-
@RamblingBiped said in Windows 10 File Explorer Problems:
So I downloaded SysInternals TCPView and ran it while trying to save a test file from Notepad.exe. Lo and behold, the application tries to access the disconnected network drive via ip address over http. WHY?!?!?!?!
HAHa...
Um not off hand..... I can investigate tomorrow though...
Windows 10.... how I hate you some times...
-
So the problem is definitely directly related to the fact that the PC is joined to our domain AND looking for a domain network resource that is not available. I was able to create a local account for the user and the behavior did not persist with the local account.
So... Any clues on how to remotely disable a group policy remotely when the laptop has no connection to the domain? Will a locally implemented group policy override any domain group policy on a domain user account?
-
Was this network location the default save location/Documents redirected? If so redirecting his Documents/default save location to local computer may fix the issue.
Is there a vpn setup so he can get access to the network resource, or a GPO you could apply to him after connecting the sets the offending option to "Not Configured"
or
You can remove a pc from a domain using local admin credentials. This should allow him to modify policy objects that would be uneditable using your configured domain gpos. -
Interesting issue.
