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    Help with Helpy

    IT Discussion
    ubuntu 14.04 helpy open source help desk
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    • I
      IRJ @wirestyle22
      last edited by IRJ

      @wirestyle22 said in Help with Helpy:

      @IRJ said in Help with Helpy:

      @wirestyle22 said in Help with Helpy:

      @IRJ I wouldn't have the foggiest either man. That's what learning is though!

      I am getting a little further each time now. Maybe this next install attempt will work 🙂

      One thing I noticed with Linux is most guides have you run commands but don't explain what the commands are actually doing very well. I end up looking up every command that is run in a guide and create a definitions list for myself so I can learn the concepts of what I'm actually doing and why. I try to compare guides too and ask questions so I can determine what best practice really means with this stuff.

      I am trying to learn ruby.

      1 Reply Last reply Reply Quote 0
      • V
        Veet
        last edited by

        Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

        btw, it's developed by a guy named "Scott Miller" ...

        J S 2 Replies Last reply Reply Quote 3
        • J
          JaredBusch @Veet
          last edited by

          @Veet said in Help with Helpy:

          Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

          btw, it's developed by a guy named "Scott Miller" ...

          How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

          V 1 Reply Last reply Reply Quote 1
          • S
            scottalanmiller @Veet
            last edited by

            @Veet said in Help with Helpy:

            Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

            btw, it's developed by a guy named "Scott Miller" ...

            Their on to me.

            1 Reply Last reply Reply Quote 1
            • I
              IRJ
              last edited by IRJ

              The tutorial is definitely outdated and needs to be updated.

              1 Reply Last reply Reply Quote 0
              • T
                tiagom
                last edited by

                Do you just want to play with it or run it in a live environment?

                I 1 Reply Last reply Reply Quote 0
                • I
                  IRJ @tiagom
                  last edited by

                  @tiagom said in Help with Helpy:

                  Do you just want to play with it or run it in a live environment?

                  I want to use it for personal use and have an area to submit tickets on my website.

                  1 Reply Last reply Reply Quote 0
                  • T
                    tiagom
                    last edited by

                    Ill take a look at it when i get home, see if i can help you out.

                    I 1 Reply Last reply Reply Quote 0
                    • I
                      IRJ
                      last edited by

                      I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution.

                      V 1 Reply Last reply Reply Quote 0
                      • I
                        IRJ @tiagom
                        last edited by

                        @tiagom said in Help with Helpy:

                        Ill take a look at it when i get home, see if i can help you out.

                        The closest I got was CentOS 6. I went through the whole tutorial. I just had to change the version on passenger in one of the config files they made. I felt prettty confident I did everything right, but nada.

                        1 Reply Last reply Reply Quote 0
                        • V
                          Veet @JaredBusch
                          last edited by

                          @JaredBusch said in Help with Helpy:

                          @Veet said in Help with Helpy:

                          Heard of it last year, and Demo'ed it a couple of months back .. Nice GUI ...

                          btw, it's developed by a guy named "Scott Miller" ...

                          How is the reporting side? there is nothing listed except "google analytics" blasted on every page.

                          As I said ... "The UI is nice" ... and that's that.

                          1 Reply Last reply Reply Quote 0
                          • V
                            Veet @IRJ
                            last edited by

                            @IRJ said in Help with Helpy:

                            I've used osTicket before and it works fine, but the interface on Helpy looks nice. I wont be handling hundreds of tickets a week. Maybe 10-15 a month so I am more worried about looks then something that is powerful. So helpy seems like a good solution

                            You can easily skin the user-facing portion of osTicket .. If you don't mind putting in the effort, you could even make it look somewhat like Helpy ...

                            1 Reply Last reply Reply Quote 0
                            • T
                              tiagom
                              last edited by

                              Tried twice both didn't work, very strange. will try again later.

                              1 Reply Last reply Reply Quote 1
                              • T
                                tiagom
                                last edited by tiagom

                                Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                                rails user needs to added to sudoers using visudo under

                                 root    ALL=(ALL)       ALL
                                

                                I added

                                rails   ALL=(ALL)       ALL
                                

                                The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                                gem install rails --no-ri --no-rdoc
                                

                                Had to install v4.2.7 instead of the latest. I used:

                                gem install activesupport -v 4.2.7
                                gem install rails -v 4.2.7 --no-ri --no-rdoc
                                

                                To clear up a question from earlier when you run

                                rake secret
                                

                                The output needs to be put in /config/secrets.yml under production: secret_key_base:

                                The postgresql password needs to be edited in /config/database.yml under production: password:

                                The following command doesn't work

                                rails s -e production -b your.ip.add.ress:3000
                                

                                It should be

                                rails s -e production -b your.ip.add.ress
                                

                                The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                                For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                                root /home/rails/helpy/public;
                                passenger_enabled on;
                                rails_env production;
                                

                                I commented out the index index.html index.htm

                                I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                                Also i needed to stop the firewall

                                service iptables stop
                                
                                travisdh1T I 2 Replies Last reply Reply Quote 4
                                • travisdh1T
                                  travisdh1 @tiagom
                                  last edited by

                                  @tiagom Wow, I've seen some bad/outdated docs before, but that's really pushing things. Good job figuring it out.

                                  1 Reply Last reply Reply Quote 1
                                  • I
                                    IRJ @tiagom
                                    last edited by

                                    @tiagom said in Help with Helpy:

                                    Ok got it working using the CentOS guild. Here is what differed from the guild and what i found unclear.

                                    rails user needs to added to sudoers using visudo under

                                     root    ALL=(ALL)       ALL
                                    

                                    I added

                                    rails   ALL=(ALL)       ALL
                                    

                                    The following command fails because the latest activesupport requires Ruby version >= 2.2.2

                                    gem install rails --no-ri --no-rdoc
                                    

                                    Had to install v4.2.7 instead of the latest. I used:

                                    gem install activesupport -v 4.2.7
                                    gem install rails -v 4.2.7 --no-ri --no-rdoc
                                    

                                    To clear up a question from earlier when you run

                                    rake secret
                                    

                                    The output needs to be put in /config/secrets.yml under production: secret_key_base:

                                    The postgresql password needs to be edited in /config/database.yml under production: password:

                                    The following command doesn't work

                                    rails s -e production -b your.ip.add.ress:3000
                                    

                                    It should be

                                    rails s -e production -b your.ip.add.ress
                                    

                                    The /etc/rc.d/init.d/nginx script has a typo, line 92 is Esac it should be esac

                                    For /opt/nginx/conf/nginx.conf i did not replace the contents with what was provided as the versions differed, instead i just added the following under location

                                    root /home/rails/helpy/public;
                                    passenger_enabled on;
                                    rails_env production;
                                    

                                    I commented out the index index.html index.htm

                                    I can provide my /opt/nginx/conf/nginx.conf and /etc/rc.d/init.d/nginx if needed. I could give you the whole vm if needed, i run it under hyper-v.

                                    Also i needed to stop the firewall

                                    service iptables stop
                                    

                                    Awesome work. I was able to solve some of that, but not enough to get everything working.

                                    1 Reply Last reply Reply Quote 1
                                    • I
                                      IRJ
                                      last edited by IRJ

                                      @tiagom I am still having trouble. Here are my commands. I know there is more, but I should be able to hit the web server at this point.

                                      adduser rails
                                      passwd rails
                                      gpasswd -a rails wheel
                                      
                                      
                                      
                                      ssh-keygen
                                      ssh-copy-id rails@SERVER_IP_ADDRESS
                                      
                                      #Change PermitRootLogin to no
                                      nano /etc/ssh/sshd_config
                                      service sshd restart
                                      
                                      yum -y update
                                      yum groupinstall -y development
                                      
                                      yum install -y epel-release pygpgme curl libcurl-devel nano
                                      yum install -y postgresql-server postgresql-contrib postgresql-devel git nodejs npm
                                      
                                      #Add rails to sudoers add rails ALL=(ALL) ALL
                                      
                                      chkconfig postgresql on
                                      service postgresql initdb
                                      service postgresql start
                                      
                                      su - postgres 
                                      createuser -s rails
                                      createdb helpy_production
                                      psql
                                      \password rails
                                      \q
                                      exit
                                      service postgresql restart
                                      
                                      
                                      #login as rails
                                      
                                      gpg2 --keyserver hkp://keys.gnupg.net --recv-keys 409B6B1796C275462A1703113804BB82D39DC0E3
                                      curl -L get.rvm.io | bash -s stable
                                      source /home/rails/.rvm/scripts/rvm
                                      rvm requirements
                                      rvm install 2.2.1
                                      rvm use 2.2.1 --default
                                      rvm rubygems current
                                      gem install activesupport -v 4.2.7
                                      gem install rails -v 4.2.7 --no-ri --no-rdoc
                                      
                                      
                                      
                                      sudo dd if=/dev/zero of=/swap bs=1M count=1024
                                      sudo mkswap /swap
                                      sudo swapon /swap
                                      
                                      git clone https://github.com/helpyio/helpy.git
                                      cd helpy
                                      
                                      nano Gemfile
                                      # Comment out #gem 'rails_12factor'
                                      
                                      bundle install
                                      
                                      
                                      cp config/database.do.yml config/database.yml
                                      rake secret
                                      # copy key to production field in secrets and password feild in database
                                      
                                      nano config/secrets.yml
                                      nano config/database.yml
                                      
                                      touch /home/rails/helpy/log/production.log
                                      chmod 0664 /home/rails/helpy/log/production.
                                      
                                      
                                      RAILS_ENV=production rake assets:precompile
                                      RAILS_ENV=production rake db:migrate
                                      RAILS_ENV=production rake db:seed
                                      
                                      
                                      rails s -e production -b your.ip.add.ress
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                                      • T
                                        tiagom
                                        last edited by

                                        What is the output of the following commands

                                        rails s -e production -b your.ip.add.ress
                                        
                                        curl your.ip.add.ress
                                        

                                        Quickly looking over the list of commands i see

                                        chmod 0664 /home/rails/helpy/log/production.
                                        

                                        Should be

                                        chmod 0664 /home/rails/helpy/log/production.log
                                        
                                        1 Reply Last reply Reply Quote 0
                                        • I
                                          IRJ
                                          last edited by

                                          Thanks @tiagom for all your help!

                                          1 Reply Last reply Reply Quote 0
                                          • T
                                            tiagom
                                            last edited by

                                            No problem, any time @IRJ

                                            1 Reply Last reply Reply Quote 0
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