The lawyer and I got a bit nastier and finally someone in tech support gave up the "real" legal contact info after all kinds of run around. We've had their attorney respond now, after a month of going after them. They only responded when we got a bit more angry and included their upstream vendor in the conversation (they resell Tucows) so they had their partner watching them because they knew we'd be knocking on their door next to ask Sherweb to be shut down.