New Phone System
-
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
The call centers I used to work in were all SIP before left. You have TONS more options with SIP then you do with PRI.
-
@anonymous said:
@scottalanmiller said:
I found 3CX to be unnecessarily complicated. A bit harder to use than more powerful and less constrained alternatives like Elastix and FreePBX. And needing a Windows license makes 3CX extra complicated and normally costly too.
That might be true if you already have a linux admin on staff.....
This isn't true at all - I'm not a Linux admin, I don't even play one on TV, and I had a fully functional FreePBX setup up and running. you install from an ISO just like you do windows, from there it's almost entirely GUI based setup.
Granted you do need to learn a few command line things, but that's not entirely different than some things on Windows.
-
@Dashrender said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
The call centers I used to work in were all SIP before left. You have TONS more options with SIP then you do with PRI.
Of course, as we're reading this thread, we're discovering that you're most likely not in the USA, you have very few if any options on where to get your ISP/Telco services - those things would have been helpful to know up front as well.
-
Has this turned into two threads that are now impossible to follow?
-
@scottalanmiller said:
Has this turned into two threads that are now impossible to follow?
Pretty much
-
Ah, okay. That explains why I was confused. The OP has PRI because "management said so". @IT-ADMIN has it because he lives in a country with very specific limitations.
Not sure how this all got merged into one but I'm not sure if everyone is clear to whom they have been responding. I know that I'm not sure to whom I responded.
Maybe @IT-ADMIN can open a new thread or something? I'm not even sure what he's looking for.
-
@scottalanmiller said:
Maybe @IT-ADMIN can open a new thread or something? I'm not even sure what he's looking for.
No at all, if you see this thread from the beginning, you will see that i suggested the use of POTS lines because the OP has PRI and some POTS lines as he said, then @coliver asked me about how much ISP i have in my country then i reply to him,
i do apologize for any confusion
-
@IT-ADMIN said:
@scottalanmiller said:
Maybe @IT-ADMIN can open a new thread or something? I'm not even sure what he's looking for.
No at all, if you see this thread from the beginning, you will see that i suggested the use of POTS lines because the OP has PRI and some POTS lines as he said, then @coliver asked me about how much ISP i have in my country then i reply to him,
i do apologize for any confusion
OH okay. I think maybe someone responded to you about your setup or something and then it looked like there had been a question that there wasn't. Thanks for clearing that up.
-
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
@coliver said:
@IT-ADMIN said:
for this reason personally i will never rely on the internet connection for my phone system
Is the cost of being down equal to the yearly cost of a PRI? I don't know that would be a question for @anonymous.
yes, for us we have a call center, if the phone system is down only for short period of time that would be a real disaster
Got it... are you in an area with a single ISP?
yes you are right, we have only one ISP in the country
you can check the above conversation
-
@scottalanmiller said:
OH okay. I think maybe someone responded to you about your setup or something and then it looked like there had been a question that there wasn't. Thanks for clearing that up.
you are welcome
