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    MS Teams file attachments and changing primary email address

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    • syko24S
      syko24
      last edited by

      I have a client that wanted to change their primary email addresses. I am noticing now that in Teams where they have attached files, the links are not longer valid because the url points to their old primary address. If you open the link and then modify the url to their new address, the links will download the attached files. I guess my question is there a way to update the primary email address of a user without breaking all the links in Teams?

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      • DanpD
        Danp
        last edited by

        Can't you just leave their primary email address alone and simply assign an alias to their account?

        syko24S DashrenderD 2 Replies Last reply Reply Quote 0
        • syko24S
          syko24 @Danp
          last edited by

          @danp said in MS Teams file attachments and changing primary email address:

          Can't you just leave their primary email address alone and simply assign an alias to their account?

          Unfortunately no, they wanted to change their domain to something shorter.

          I guess I should have said their OneDrive/Sharepoint links are broken. Similar to what is mentioned in this article.

          https://docs.microsoft.com/en-us/onedrive/upn-changes

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          • DashrenderD
            Dashrender @Danp
            last edited by

            @danp said in MS Teams file attachments and changing primary email address:

            Can't you just leave their primary email address alone and simply assign an alias to their account?

            Sadly MS is way behind the curve when it comes to more than a single email address attached to an account. There is no way I've been able to find to Send as those other addresses, which I'm assuming is what the client wants in this case.

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            • syko24S
              syko24
              last edited by

              So the only way I see you can fix this is to login to the AzureAD portal and change the UPN to the original email address and then make sure the primary email address is the new updated email address. The downside is that when you want to sign into Teams, Outlook, etc. you have to use the original email address that matches the UPN even though your primary email address is different.

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              • A
                AttackGriffin @syko24
                last edited by

                @syko24 said in MS Teams file attachments and changing primary email address:

                So the only way I see you can fix this is to login to the AzureAD portal and change the UPN to the original email address and then make sure the primary email address is the new updated email address. The downside is that when you want to sign into Teams, Outlook, etc. you have to use the original email address that matches the UPN even though your primary email address is different. mcdvoice

                Many thanks for that complete information!

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                • G
                  Gus
                  last edited by

                  It’s good that MS is upgrading Outlook to make it work better with Teams work. let's see what happens

                  scottalanmillerS 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @Gus
                    last edited by

                    @gus said in MS Teams file attachments and changing primary email address:

                    It’s good that MS is upgrading Outlook to make it work better with Teams work. let's see what happens

                    Or people could catch up to 2003 and have everything fully integrated already like all of MS' competitors have had for nearly two decades now, lol. The use of Outlook remains pretty silly and it would be better if no one cared rather than MS trying to shoehorn Teams into a product that people shouldn't be deploying.

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