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    Outlook SMTP Non-Compliant Sender Address

    IT Discussion
    outlook email smtp outlook 2010
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    • scottalanmillerS
      scottalanmiller
      last edited by

      Outlook, using a standard SMTP/IMAP account, gets this error whenever sending email out, no matter to where it is sent.

      Your message did not reach some or all of the intended recipients.
      
            Subject:	Test
            Sent:	8/1/2019 11:18 AM
      
      The following recipient(s) cannot be reached:
      
            '[email protected]' on 8/1/2019 11:18 AM
                  550 5.7.1 Non-Compliant sender address. Code : -1
      

      We know that the emails are good. I've not seen this error before. Anyone know what issue it might be? We suspect the SMTP service host of being broken, but they refuse to test so we have to prove that things are their fault to get anywhere.

      1 Reply Last reply Reply Quote 0
      • scottalanmillerS
        scottalanmiller
        last edited by

        No hiding the vendor here, the SMTP server is smtp.sasktel.net

        This is also handy to document for the future.

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        • scottalanmillerS
          scottalanmiller
          last edited by

          @scottalanmiller said in Outlook SMTP Non-Compliant Sender Address:

          smtp.sasktel.net

          And yes, doing an email test from Outlook results in the same error code. So definitely has nothing to do with what we have typed in.

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          • scottalanmillerS
            scottalanmiller
            last edited by

            550: It usually defines a non-existent email address on the remote side.

            Though it can be returned also by the recipient’s firewall (or when the incoming server is down), the great majority of errors 550 simply tell that the recipient email address doesn’t exist. You should contact the recipient otherwise and get the right address.

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            • wrx7mW
              wrx7m
              last edited by

              Isolated to one account?

              scottalanmillerS 1 Reply Last reply Reply Quote 0
              • F
                flaxking
                last edited by

                Hmm, I just got the same when testing using telnet

                550 5.7.1 Non-Compliant sender address. Code : -4
                
                scottalanmillerS 1 Reply Last reply Reply Quote 1
                • F
                  flaxking
                  last edited by

                  I ran Evolution in debug mode, the email sent, then I tried to run the same SMTP commands as in the debug log in telnet but got the error again

                  1 Reply Last reply Reply Quote 1
                  • F
                    flaxking
                    last edited by

                    Evolution didn't actually include the email data in the log, so that's where the SMTP commands I ran could have differed

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller @wrx7m
                      last edited by

                      @wrx7m said in Outlook SMTP Non-Compliant Sender Address:

                      Isolated to one account?

                      Yes but... only because they only have one account 🙂

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                      • scottalanmillerS
                        scottalanmiller @flaxking
                        last edited by

                        @flaxking said in Outlook SMTP Non-Compliant Sender Address:

                        Hmm, I just got the same when testing using telnet

                        550 5.7.1 Non-Compliant sender address. Code : -4
                        

                        Oh, good info! Thanks.

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