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    Opinions Needed - HP 9040dn Printer Replacement

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    • thanksajdotcomT
      thanksajdotcom
      last edited by

      Surprised no one pinged me for this thread! I'm the printer guy after all!

      1 Reply Last reply Reply Quote 0
      • thanksajdotcomT
        thanksajdotcom
        last edited by

        Have you updated the firmware?
        http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=403112&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D54%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

        garak0410G 1 Reply Last reply Reply Quote 0
        • thanksajdotcomT
          thanksajdotcom
          last edited by

          Also, in regards to having just under a million prints on it, that's not a big deal. My father worked at a CPA firm in the early 2000s and after 2 or 3 years, this one Xerox MFP they had had gotten up to over 3 million prints/copies. As long as it's well-maintained, they last a long time. Also, is it a specific program that you're printing from, or is it just out of something like Word?

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          • garak0410G
            garak0410 @thanksajdotcom
            last edited by

            @thanksaj said:

            Have you updated the firmware?
            http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=403112&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D54%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

            Yes...updated the firmware...no effect...it has 128Meg RAM...I went ahead and ordered 512Meg and it will be here next week...doubting it will fix it but worth a shot.

            thanksajdotcomT 1 Reply Last reply Reply Quote 0
            • thanksajdotcomT
              thanksajdotcom @garak0410
              last edited by

              @garak0410 said:

              @thanksaj said:

              Have you updated the firmware?
              http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/psi/swdHome/?sp4ts.oid=403112&spf_p.tpst=swdMain&spf_p.prp_swdMain=wsrp-navigationalState%3DswEnvOID%253D54%257CswLang%253D%257Caction%253DlistDriver&javax.portlet.begCacheTok=com.vignette.cachetoken&javax.portlet.endCacheTok=com.vignette.cachetoken

              Yes...updated the firmware...no effect...it has 128Meg RAM...I went ahead and ordered 512Meg and it will be here next week...doubting it will fix it but worth a shot.

              I seriously doubt it's a memory issue. Most of that is handled by the spooler.

              1 Reply Last reply Reply Quote 0
              • thanksajdotcomT
                thanksajdotcom
                last edited by

                Is it always the same document that has the issue? Same font?

                garak0410G 1 Reply Last reply Reply Quote 0
                • garak0410G
                  garak0410 @thanksajdotcom
                  last edited by

                  @thanksaj said:

                  Is it always the same document that has the issue? Same font?

                  Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                  thanksajdotcomT 1 Reply Last reply Reply Quote 0
                  • thanksajdotcomT
                    thanksajdotcom @garak0410
                    last edited by

                    @garak0410 said:

                    @thanksaj said:

                    Is it always the same document that has the issue? Same font?

                    Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                    Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.

                    garak0410G 1 Reply Last reply Reply Quote 0
                    • garak0410G
                      garak0410 @thanksajdotcom
                      last edited by

                      @thanksaj said:

                      @garak0410 said:

                      @thanksaj said:

                      Is it always the same document that has the issue? Same font?

                      Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                      Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.

                      I am thinking it may be the transfer roller...I looked at it again and a plastic gear piece was sitting inside of it...didn't immediately see where it went but I have one on order just to see...would be amazing if that was the only problem.

                      thanksajdotcomT 1 Reply Last reply Reply Quote 0
                      • thanksajdotcomT
                        thanksajdotcom @garak0410
                        last edited by

                        @garak0410 said:

                        @thanksaj said:

                        @garak0410 said:

                        @thanksaj said:

                        Is it always the same document that has the issue? Same font?

                        Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                        Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.

                        I am thinking it may be the transfer roller...I looked at it again and a plastic gear piece was sitting inside of it...didn't immediately see where it went but I have one on order just to see...would be amazing if that was the only problem.

                        Another common maintenance item on high volume printers.

                        garak0410G 1 Reply Last reply Reply Quote 0
                        • garak0410G
                          garak0410 @thanksajdotcom
                          last edited by

                          @thanksaj said:

                          @garak0410 said:

                          @thanksaj said:

                          @garak0410 said:

                          @thanksaj said:

                          Is it always the same document that has the issue? Same font?

                          Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                          Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.

                          I am thinking it may be the transfer roller...I looked at it again and a plastic gear piece was sitting inside of it...didn't immediately see where it went but I have one on order just to see...would be amazing if that was the only problem.

                          Another common maintenance item on high volume printers.

                          I think it may have broke when I replaced it about 3-4 weeks ago, which is when this problem happened. But didn't equate it with that...ugggh.

                          thanksajdotcomT 1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom @garak0410
                            last edited by

                            @garak0410 said:

                            @thanksaj said:

                            @garak0410 said:

                            @thanksaj said:

                            @garak0410 said:

                            @thanksaj said:

                            Is it always the same document that has the issue? Same font?

                            Happens to all paper sizes...all drivers and OSes (Windows 7 and 8.1)...even the built in paper path test and configuration pages...

                            Then that basically rules out software issues. Given the situation, there may be something wrong with the fuser, transfer roller, or a couple other components. I'd say it's time to replace the unit, unless you want to spend a small fortune getting an HP technician to look at it and only possibly fix it.

                            I am thinking it may be the transfer roller...I looked at it again and a plastic gear piece was sitting inside of it...didn't immediately see where it went but I have one on order just to see...would be amazing if that was the only problem.

                            Another common maintenance item on high volume printers.

                            I think it may have broke when I replaced it about 3-4 weeks ago, which is when this problem happened. But didn't equate it with that...ugggh.

                            Well hopefully this fixes it!

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