Anyone Ever Outsource Help Desk Level 1?
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@tim_g said in Anyone Ever Outsource Help Desk Level 1?:
We tried it with a supposedly big and good MSP.
It didn't go well. Response times were horrible, issues didn't get get taken care of properly, their software was a big PITA on all endpoints and servers.... just to name a few.
Did they pay for dedicated helpdesk or try to go cheap with a "pool" where you are just mixed in with all other calls?
