SodiumSuite - Feature Request Email Integration
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Apologies if this has already been asked but I did a search and didn't find any relevant posts.
Am ready to migrate to using SodiumSuite for simple ticketing but one big feature I can't find is email integration. By this I mean having the ability to create tickets from emails, notifying admins and users on ticket status changes/comments. Would be great if ticket could be self-assigned or pre-processed based on rules (ie: if from email domain = example.com then assign to Admin2 and set Organization = Example Org). I use Office 365 but being able to use any email address to receive or send would be great.
Is this already on your roadmap?
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It was requested here:
https://mangolassi.it/topic/15772/feature-request-spiceworks-ticket-history-import
It is blurred into two requests but it is on the roadmap but not completely. @QuixoticJeremy will let us know when
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