Where Does University Need to Focus for IT Students
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@jmoore said in Where Does University Need to Focus for IT Students:
The reason being is that both level of my IT management are not very good at that and make poor business decisions in buying equipment because they also are so far removed from anything hands on they don't know how it works anymore.
I think you are confusing my intention. When I say it is "not IT", I mean - it is simply not an IT function. In no way do I mean to imply that it is "below" IT. It's not fundamental or not-fundamental, it's simply "not an IT function." All kinds of things are not IT, it doesn't make them good or bad, just different job roles.
That there is poor decision making here is bad management, plain and simple. Having more technical knowledge does not improve business decision processes, that's a totally different thing. This is where univerisites should shine, in teaching better thinking and approaches to problem solving. Sadly, in the real world, it's where they tend to fail pretty hard often encouraging the worst thinking and decision making.
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@jmoore said in Where Does University Need to Focus for IT Students:
For example, we continually spend massive amounts of money(at least for us) on keeping the latest and greatest processors in machines in our heavy users laptops and computers. They will not even consider using an SSD even though it is cheaper and users store everything on a netweork share anyway. If the SSd failed it is 25 min or less to reload their image and 5 min to walk there and map their network share again. Thats how I am told to do it. SSd would be a great speed increase over our 5400 and 7200 drives we have used for the past several years.
I appreciate the example, but am unclear why you feel it provides a counter argument to something that I said or implied. Maybe I'm just not clear which thing that I said that you are referencing.
To me, DELPOYING hard drives is bench work. Deciding which machines to buy is IT. Imaging them and managing the systems is IT. Keeping the hardware clean is bench.
I actually did my "What is IT" and "What is Bench" video today, but it is at the editors.
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@jmoore said in Where Does University Need to Focus for IT Students:
@scottalanmiller I get what your trying to say but at the same time I think your so far removed from this type of thing ....
I've never understood this bit. No matter what topic I talk about, someone says I'm so far removed. For example, I spend too much time in the SMB that people in the enterprise often say I don't understand anything past twenty users. But people in the SMB often say that I spend so much time in the enterprise that I don't understand anything without a billion dollar budget.
What sort of thing do you feel that I'm removed from? I deal directly with decision making around system purchases, designing systems, purchasing systems, teaching companies how to purchases systems, managing systems, etc. daily. To me, this feels like stuff I'm deeply into all the time. But I'm sure there are many others that do it more, but "far removed" seems unlikely. And having done this since the 1980s, even when I'm not doing it in the last few days, things don't change really decade to decade. Things are pretty slow moving in IT, even though sometimes they feel hectic.
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@jmoore said in Where Does University Need to Focus for IT Students:
The reason being is that both level of my IT management are not very good at that and make poor business decisions in buying equipment because they also are so far removed from anything hands on they don't know how it works anymore. It may be fundamental yes but when its knowledge is critical for making IT decisions with vendors I think you also have to consider that IT too.
What I think the issue is here....
Is that I'm saying that working on these components physically is bench work. That's wearing static guard wrist straps, carefully seating chips, applying silver grease, assmebly the case, blowing the dust out with canned air, adding new memory cards and so forth. The work is bench.
Understanding the components and how they work is both bench and IT, it's shared, core knowledge. It's also essentially static, the knowledge as to "how it works" hasn't changed in decades (really, watch the 1983 middle school shows and they cover everything needed) and the decision making processes have not changed since the 1990s - how to look up the current prices vs. performance, evaluate needs, etc. have not changed.
Knowing the latest and greatest is useful to IT, but cannot be taught by classes. So university training or A+ certs are useless here, both teach historical but not useful current data. Knowing how to look up what is needed is just general adulting and not specific to any field. Knowing how this applies to business decision making is certainly IT. But knowledge for decision making around specing hardware is worlds different from learning how to assemble cases and seat chips. Compare an automotive engineer (designs cars) to an automotive tech (changes your oil.) Both work on cars, but the roles are totally discrete. IT and bench are like this.
Having bench knowledge does nothing for IT decision making. No amount of bench work or experience would fix the issues of not being up to date on IT info, not knowing how to look it up or when to look it up or how to capacity plan for the users' needs.
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@scottalanmiller Ok sorry for the delay. Why do you not consider bench work as IT?
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@jmoore said in Where Does University Need to Focus for IT Students:
@scottalanmiller Ok sorry for the delay. Why do you not consider bench work as IT?
Well the video goes into it, but they are fundamentally different disciplines. One is a business discipline, IT delivers business solutions and only exists in the context of a business. Without business, there is no IT. IT is not about tech, but generally uses tech to provide business infrastructure.
Bench is pure tech, no business. It delivers technology as its deliverable and can function (and does) with no business at all.
Different skills, different thought processes, different training, different career options, different deliverables. They both interact a lot, they are both real careers, they are just different from each other is very core ways.
And bench knowledge doesn't help IT. No amount of knowing bench would, in your example, fix the problem that you mention. A bench tech would know which chip goes in which socket, how to install it, how much grease to use, etc.
I've been a bench tech, I'm certainly not knocking anyone. But I also know that working in bench didn't relate to my IT career and the skills did not cross over.
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@scottalanmiller said in Where Does University Need to Focus for IT Students:
Having more technical knowledge does not improve business decision processes, that's a totally different thing.
I am confused about what thing this is then because if the people who made the decisions had more technical knowledge then they would not make the decisions they do. Business decisions in IT need this technical knowledge to make good decisions for the business.
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No different than any two other "different" disciplines. Being an electrician and being in IT are totally different things, which I think most people understand. IT has no need to understand voltages, impedence, building codes and regulations, cable terminations, etc. None of that is IT, at all, not even close. But outsides often confuse them, just as some places confuse IT with plumbers (in the literal sense, I know people who have had this problem and the IT manager ended up plumbing sprinkler systems!)
One is not better or worse, it's just two different careers that do different things. If any of these fields were unionized, it would be a lot more apparent because there would be contractual separation that you couldn't casually cross. This often happens with electricians. If you do IT in a hospital, for example, that building CAT6 cables isn't IT in any way because really, really obvious.
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@scottalanmiller said in Where Does University Need to Focus for IT Students:
To me, DELPOYING hard drives is bench work. Deciding which machines to buy is IT. Imaging them and managing the systems is IT. Keeping the hardware clean is bench.
I guess I should point out that you are the first person I have ever talked with that does not consider these things IT. To my friends who admins of some type, 1 director, and 1 vp from other places....if it affects IT directly , like bench work, then it is IT. So everyone is not on the same page as far as terms go I believe.
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@jmoore said in Where Does University Need to Focus for IT Students:
@scottalanmiller said in Where Does University Need to Focus for IT Students:
Having more technical knowledge does not improve business decision processes, that's a totally different thing.
I am confused about what thing this is then because if the people who made the decisions had more technical knowledge then they would not make the decisions they do. Business decisions in IT need this technical knowledge to make good decisions for the business.
How would knowing tech fix the decision process? They already know that they need to do proper research before making a decision and don't do it. So more knowledge would be useless if the process is flawed. And the issue you mention, is purely one of process.
Also, how does bench work fix the process or the lack of knowledge as the items you mention aren't intrinsic bench knowledge.
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@jmoore said in Where Does University Need to Focus for IT Students:
@scottalanmiller said in Where Does University Need to Focus for IT Students:
To me, DELPOYING hard drives is bench work. Deciding which machines to buy is IT. Imaging them and managing the systems is IT. Keeping the hardware clean is bench.
I guess I should point out that you are the first person I have ever talked with that does not consider these things IT. To my friends who admins of some type, 1 director, and 1 vp from other places....if it affects IT directly , like bench work, then it is IT. So everyone is not on the same page as far as terms go I believe.
Would these be the same people you just said don't know the most basic technical details and can't figure out how to do basic IT decision making? Is it then a surprise that they cannot even identify IT as a field? Seems like that would be a likely shortcoming. If they aren't taking care to know and do the basics, this seems like an obvious thing for them not to have learned, thought about or looked into.
All kinds of things affect IT that aren't IT. Seating, desks, electrical, HVAC, generators, sprinklers, racks, flooring, etc. Obviously none of those are IT or even close to it.
Part of the point that I'm making in these threads is the importance of getting universities to teach the basics, so that people with IT titles aren't confusing Geek Squad employees or their plumbers as being IT staff. How much better would IT operate if the IT department knew what its was supposed to deliver?
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@scottalanmiller You are right when you say the basic technology has not changed much from one decade to another. i guess to be more clear I mean that having good bench works or management who could do it well is fundamental to making good business decisions for newer equipment. I understand that anyone can look up what i needed to make a good decision but unless your knowledge is within the last 5 years or so then you have no idea what the stuff means anymore. Now you may be different and could be more hands on but ti did not sound like it the way you answered other questions. If I am wrong then forgive me i do apologize. I just think good decisions come from good fundamental knowledge. From your definition I don't really do bench work either but if certain members of my management did then they would not make the decisions they do for our users. I hope that makes more sense.
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In the enterprise space, you have facilities people who put computers on desks and plug them in. Because even that stuff is not bench. In the same way that the bench shops doing maintenance are not IT. It's all clearly separate.
In small shops, IT does lots of other jobs because they lack the staff to do it and someone has to do it and since IT waits on it, IT does the work, it just makes sense. But that's in no way the same as it being an IT job.
Far removed example: you use the company restroom and it is running low on toilet paper. So you restock the toilet paper since you are there and notice that it is low. That doesn't make stocking toilet paper an IT function, even though IT did it.
Just like IT will often put a monitor on a desk, just because it would be a ridiculous thing to do to wait for a facilities person to come and do that with IT is standing right there ready to work on the company. But if you are in an enterprise shop with a union facilities team, you legally can't do that and that one role is IT and one is not becomes extremely obvious.
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@jmoore said in Where Does University Need to Focus for IT Students:
@scottalanmiller You are right when you say the basic technology has not changed much from one decade to another. i guess to be more clear I mean that having good bench works or management who could do it well is fundamental to making good business decisions for newer equipment.
But it's not. That's what I'm saying. No amount of bench skills or knowledge will help the IT decision. The issue is a lack of IT knowledge and a lack of IT processes to look it up when needed. The issue you mention is an IT one, I'm unclear how you are connecting it to bench. Why would a bench tech have any of that knowledge or know how to apply it?
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@jmoore said in Where Does University Need to Focus for IT Students:
I understand that anyone can look up what i needed to make a good decision but unless your knowledge is within the last 5 years or so then you have no idea what the stuff means anymore.
I don't agree. There is nothing in the last five years like this. Twenty years, maybe. But again, in one case you are discussing if bench work is IT, and in the other talking about IT people doing a job poorly that's disconnected from bench.
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@scottalanmiller said in Where Does University Need to Focus for IT Students:
Having bench knowledge does nothing for IT decision making. No amount of bench work or experience would fix the issues of not being up to date on IT info, not knowing how to look it up or when to look it up or how to capacity plan for the users' needs
While I agree that bench work is not a substitute for keeping up with IT info i do disagree that bench knowledge does nothing for IT decision making. This knowledge of how a system works I believe is key in buying the best systems for your users while not spending more money than you have to. Good decision making and bench knowledge gets the best results. Both have to be learned. If anyone never does bench work and only looks stuff up then they are making bad decisions in my opinion.
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@jmoore said in Where Does University Need to Focus for IT Students:
While I agree that bench work is not a substitute for keeping up with IT info i do disagree that bench knowledge does nothing for IT decision making.
How would it help?
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@jmoore said in Where Does University Need to Focus for IT Students:
... i do disagree that bench knowledge does nothing for IT decision making. This knowledge of how a system works I believe is key in buying the best systems for your users while not spending more money than you have to.
Bench is NOT knowledge of how a system works. That's IT knowledge.
Here is an easy guide... if the knowledge is beneficial to IT, it's IT knowledge. If it's not, it's bench. Use that as the definition to figure out which is which.
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@jmoore said in Where Does University Need to Focus for IT Students:
Good decision making and bench knowledge gets the best results. Both have to be learned.
It would not. Use your example as a guide. Like I keep saying, no amount of bench knowledge would have changed anything in the situation. They'd still be just as clueless, still not know what they need, still make the same decisions. Bench knowledge would not help.
Example... how would knowing techniques for spreading grease on a processor help in the capacity planning problem that you mentioned?
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@jmoore said in Where Does University Need to Focus for IT Students:
If anyone never does bench work and only looks stuff up then they are making bad decisions in my opinion.
I can't agree here. Bench work has no bearing or utility in IT. It might be interesting, but it has no value. Name any bench, non-IT, skill that you have any ability to utilize in an IT job?
There are overlaps, of course, like any fields have overlap. Being a physicist, a mathematician, an accountant and a baker all have some amount of math overlap, but we don't say that they are the same jobs. Bench and IT have some basic overlaps, but the bench skills and processes have zero value to IT... in fact learning them would arguably waste time that should be spent learning useful IT skills - which might be the kinds of things affecting your decision makers in the example. The kind of problem that they had could easily arrise from knowing bench but not IT. Those kinds of capacity planning mistakes are exactly would would be expected if bench people tried to make IT decisions without understanding IT scope and needs.
