Solved Sodium Helpdesk: Username Using Email Address Cannot Login
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When creating a user where an email address is used as the login username, the new user cannot access the site. The new user keeps getting an invalid username or password error.
If the user clicks on the "Forgot Password" link and proceeds to reset password, an email is successfully sent to their mailbox and clicking the link (except with Google Chrome) the user is prompted for a new password, after which he is directed to the dashboard. If this user then logs out and attempts to log back in with an email address as the username and using the new password, they continue to receive the invalid username or password error.
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Tagging @QuixoticJeremy @QuixoticJustin
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@nashbrydges said in Sodium Helpdesk: Username Using Email Address Cannot Login:
When creating a user where an email address is used as the login username, the new user cannot access the site. The new user keeps getting an invalid username or password error.
If the user clicks on the "Forgot Password" link and proceeds to reset password, an email is successfully sent to their mailbox and clicking the link (except with Google Chrome) the user is prompted for a new password, after which he is directed to the dashboard. If this user then logs out and attempts to log back in with an email address as the username and using the new password, they continue to receive the invalid username or password error.
This is likely a relic issue of how authentication was setup a few months ago. I'll make sure to fix this.
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I have pushed a release that will address this issue, as soon as it is in production and I have confirmed that it works there like it works in dev I'll update this thread
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I have been able to create an account using an email as the user name and log in with it. Can you confirm this is now working @NashBrydges ?
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@quixoticjeremy said in Sodium Helpdesk: Username Using Email Address Cannot Login:
I have been able to create an account using an email as the user name and log in with it. Can you confirm this is now working @NashBrydges ?
Confirmed. I can log in with an email address as a username.
