Sodium Helpdesk: Feature Request To Do List
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@nerdydad said in Sodium Helpdesk: Feature Request To Do List:
Even reoccurring tasks/to-do items. I may have a task that occurs once a month or once every 4 weeks that must be done.
Good idea. Would be more general, needed for tickets too.
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Does SHD support tasks that are tied to a ticket? That's a feature that we are currently using with OSTicket.
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@danp said in Sodium Helpdesk: Feature Request To Do List:
Does SHD support tasks that are tied to a ticket? That's a feature that we are currently using with OSTicket.
What's SHD?
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@scottalanmiller Sodium Help Desk (SHD)
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@nerdydad said in Sodium Helpdesk: Feature Request To Do List:
@scottalanmiller Sodium Help Desk (SHD)
LMAO
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@danp said in Sodium Helpdesk: Feature Request To Do List:
Does SHD support tasks that are tied to a ticket? That's a feature that we are currently using with OSTicket.
It supports low priority tickets that can be sub-tickets of another ticket. Basically the same.
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I think a lot of users choose high priority regardless of actual priority. I haven't had a chance to play with Sodium much yet but if it can maybe limit priorities to low and medium for certain categories/issues with an override for IT, that would be cool. Is that a thing?
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@wrx7m said in Sodium Helpdesk: Feature Request To Do List:
I think a lot of users choose high priority regardless of actual priority. I haven't had a chance to play with Sodium much yet but if it can maybe limit priorities to low and medium for certain categories/issues with an override for IT, that would be cool. Is that a thing?
I think that is a great idea. This is actually an issue that we run into regularly at my other work. I'm constantly seeing sev 1 cases go through that are really more like a 3 or 4 (shouldn't even be getting to me). I'll think about this one and add it to the list as maybe a configurable?
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@wrx7m said in Sodium Helpdesk: Feature Request To Do List:
I think a lot of users choose high priority regardless of actual priority. I haven't had a chance to play with Sodium much yet but if it can maybe limit priorities to low and medium for certain categories/issues with an override for IT, that would be cool. Is that a thing?
Oh, priority limits by user or group, I like that. Also a possibility would be a workflow for setting or approving priority where someone at a management or triage layer would have to assign or approve priorities.
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@scottalanmiller said in Sodium Helpdesk: Feature Request To Do List:
@wrx7m said in Sodium Helpdesk: Feature Request To Do List:
I think a lot of users choose high priority regardless of actual priority. I haven't had a chance to play with Sodium much yet but if it can maybe limit priorities to low and medium for certain categories/issues with an override for IT, that would be cool. Is that a thing?
Oh, priority limits by user or group, I like that. Also a possibility would be a workflow for setting or approving priority where someone at a management or triage layer would have to assign or approve priorities.
Right, and we absolutely have discussed the potential for workflow integration with ticketing and I believe it's officially been added to our development list. Not sure as to when that will take place so the potential for this form of configuration earlier than that would likely be a nice addition.
