Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up
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I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
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@tiagom said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
I can't find the CleanWipe tool...it says I need an active account to download...I asked Symantec on Friday but they still haven't responded...
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PM me
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@tiagom said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I don't see that anyone has recommended trying the symantec cleanwipe tool. I would give that a shot in case its a shitty uninstall that is causing you issues.
@travisdh1 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@coliver said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Users already reporting lockups in that one program which extensively writes to a network share. These problems have only occurred since removing Symantec Endpoint from our servers when we migrated to WebRoot. I did not load WebRoot (as of yet) on servers.
Symantec! Oh that's not good it has been known for destroying workstations when it is removed.
Yes, this. Did you run the special removal tool, or just do a standard uninstall?
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WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
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@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
Yes. Would not expect Webroot to pay to support your Symantec install.
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@scottalanmiller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
Yes. Would not expect Webroot to pay to support your Symantec install.
It was worth a shot though...was just hoping they could determine the chicken or the egg moment...Symantec or Endpoint causing it...Symantec is silent thus far...
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@scottalanmiller said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
WebRoot has said this is not their problem and cannot help me. So awaiting Symantec CleanWipe...my next step is to get the tool.
Yes. Would not expect Webroot to pay to support your Symantec install.
But @garak0410 said he's having this issue on a brand new install PC as well as those that had Symantec removed from them. While this could be a server side issue, @garak0410 indicated that he couldn't ping or remote access that new PC that never had symantec on it from another PC either.
@garak0410 here's something to try. Get two new OS install machines and see if these problems exist between these two machines while joined to your domain. You might have GPO issues.
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Ah missed that. There are vanilla machines with the problem.
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I ran Symantec CleanWipe on DRAFTING02 and rebooted...as of yet, not pinging but won't write it off yet...I still need to run this on the servers tonight though...since they are virtualized, will for sure do checkpoints...may only do one tonight...the Domain Controller/DNS/DHCP server...
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@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
I ran Symantec CleanWipe on DRAFTING02 and rebooted...as of yet, not pinging but won't write it off yet...I still need to run this on the servers tonight though...since they are virtualized, will for sure do checkpoints...may only do one tonight...the Domain Controller/DNS/DHCP server...
And I love to look at the silver lining...thank goodness we are not DOWN...
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Running CLEANWIPE on Domain Controller/DNS/DHCP server had no effect...this has to be something with Windows Firewall on that server but I just don't know what it is...
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The perils of being a SOLO IT Director (and IT guy)...not only is management demanding this be fixed, but for me to develop on a project they want progress on, and troubleshoot why AutoCAD LT 2017 stopped working today for users, and why a VBA Spreadsheet is crashing when it hasn't in the past, and why a few of our IP Camera's went down and why some printers are smudging on PDF's, and why our drafting program still locks up since we migrated to WebRoot.
They've even suggested maybe we shout outsource part of my job for a few weeks to get caught up...ego hit!
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@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
The perils of being a SOLO IT Director (and IT guy)...not only is management demanding this be fixed, but for me to develop on a project they want progress on, and troubleshoot why AutoCAD LT 2017 stopped working today for users, and why a VBA Spreadsheet is crashing when it hasn't in the past, and why a few of our IP Camera's went down and why some printers are smudging on PDF's, and why our drafting program still locks up since we migrated to WebRoot.
They've even suggested maybe we shout outsource part of my job for a few weeks to get caught up...ego hit!
If you were at ML Con you would have heard several people tell you that if you're a one man shop.. using outside resources like that as needed should be expected and used.
But I'm with you.. how is it not an ego hit? But there are times when you just need to put your head down and work on a problem, and working on a printer just isn't important enough for you to handle yourself.. so if given the chance to outsource.. dude, take it! The bad thing, you'll spend probably a half a day getting that person up to snuf on your network so they can be sorta effective.
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@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Running CLEANWIPE on Domain Controller/DNS/DHCP server had no effect...this has to be something with Windows Firewall on that server but I just don't know what it is...
have you disabled the firewall on the Server and disabled the firewall in Webroot to remove them from suspicion?
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@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
The perils of being a SOLO IT Director (and IT guy)...not only is management demanding this be fixed, but for me to develop on a project they want progress on, and troubleshoot why AutoCAD LT 2017 stopped working today for users, and why a VBA Spreadsheet is crashing when it hasn't in the past, and why a few of our IP Camera's went down and why some printers are smudging on PDF's, and why our drafting program still locks up since we migrated to WebRoot.
They've even suggested maybe we shout outsource part of my job for a few weeks to get caught up...ego hit!
If you were at ML Con you would have heard several people tell you that if you're a one man shop.. using outside resources like that as needed should be expected and used.
But I'm with you.. how is it not an ego hit? But there are times when you just need to put your head down and work on a problem, and working on a printer just isn't important enough for you to handle yourself.. so if given the chance to outsource.. dude, take it! The bad thing, you'll spend probably a half a day getting that person up to snuf on your network so they can be sorta effective.
Just need to not think that they may want to replace me if I can't solve this...
@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Running CLEANWIPE on Domain Controller/DNS/DHCP server had no effect...this has to be something with Windows Firewall on that server but I just don't know what it is...
have you disabled the firewall on the Server and disabled the firewall in Webroot to remove them from suspicion?
Yes I have done this...but question...how long should I leave it off to test...I tried for a few hours and it didn't' seem to resolve anything...
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@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Just need to not think that they may want to replace me if I can't solve this...
No one person is an island of knowledge, not even @scottalanmiller. For them to expect you to be able to answer any and every question without either asking someone else, or looking it up is insane - do you really want to work for those people?
have you disabled the firewall on the Server and disabled the firewall in Webroot to remove them from suspicion?
Yes I have done this...but question...how long should I leave it off to test...I tried for a few hours and it didn't' seem to resolve anything...
damn - so disabling both windows firewall and webroot firewall and you still have the problem.
Here's a testing though, spin up a VM with the same OS as your DC and try to connect to that recently rebuilt PC that never had Symantec on it. See what you get.
Are you sure you don't have GPOs pushing something out causing this?
Do the machines having the problems, are the problems constant and consistent?
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@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Just need to not think that they may want to replace me if I can't solve this...
No one person is an island of knowledge, not even @scottalanmiller. For them to expect you to be able to answer any and every question without either asking someone else, or looking it up is insane - do you really want to work for those people?
have you disabled the firewall on the Server and disabled the firewall in Webroot to remove them from suspicion?
Yes I have done this...but question...how long should I leave it off to test...I tried for a few hours and it didn't' seem to resolve anything...
damn - so disabling both windows firewall and webroot firewall and you still have the problem.
Here's a testing though, spin up a VM with the same OS as your DC and try to connect to that recently rebuilt PC that never had Symantec on it. See what you get.
Are you sure you don't have GPOs pushing something out causing this?
Do the machines having the problems, are the problems constant and consistent?
I'll disable the Windows Firewall on the DC and FIleServer again just to be sure...fairly safe to do during business hours...
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@Dashrender said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
@garak0410 said in Most Workstations Don't Ping But Are Connected - Some Network Apps Are Locking Up:
Just need to not think that they may want to replace me if I can't solve this...
No one person is an island of knowledge, not even @scottalanmiller. For them to expect you to be able to answer any and every question without either asking someone else, or looking it up is insane - do you really want to work for those people?
have you disabled the firewall on the Server and disabled the firewall in Webroot to remove them from suspicion?
Yes I have done this...but question...how long should I leave it off to test...I tried for a few hours and it didn't' seem to resolve anything...
Are you sure you don't have GPOs pushing something out causing this?
No, I really don't use GPO but I will check it out...
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I can't explain it as we did try this stuff throughout this thread...but as far as the Workstations not pinging, it was a Windows Firewall Issue...I disabled it (which I KNOW we tried on other workstations when troubleshooting) but tried it last night and it worked...and I know we looked but guess didn't look hard enough but ALL File/Print Sharing Options were disabled...ALL of them...so I'm leaving Windows Firewall On but enabling the domain rules for File/Print Sharing...I swear I checked this.
I guess I don't know who or what to blame for these settings being turned off, but guessing it was Symantec Endpoint on the uninstall.
So, I will go around and fix the affected workstations and hopefully close this off my list.
One thing I can't do on ANY PC right now, even those that could ping, is remote COMPUTER MANAGEMENT...hasn't worked since the Endpoint Migration. Is there a specific setting in Windows Firewall to turn that back on or could that be something on the domain controller, since the "pinging PC's" couldn't even do this...
