Needing Helpdesk Support in Fort Worth, TX
-
I'm in the market for a Help Desk Technician in the Fort Worth area to service our family of companies in the Manufacturing field. If you are interested in what you see below, let's chat.
Position Summary:
The Help Desk Technician will act as the first line of defense in researching and resolving technical problems related to desktop and laptop computers (hardware or software), smart phones / tablets, and printers. This member of the team will aid the department in better supporting the company’s growing user base. The ideal candidate will be self-motivated, organized, and have an excellent mind for problem solving.Job Responsibilities
• Track and resolve tickets using the Spiceworks ticketing system – this may include in-person support, remote support (via phone or remote management tools) or e-mail communication to end users.
• Deploy new workstations and other devices (such as tablets) for office and plant users.
• Configure and maintain user access rights, company e-mail accounts, phone extensions, and workstation software licenses.
• Identify and procure the hardware and software needed to satisfy user requirements.
• Install / troubleshoot hardware and peripherals such as memory, monitors, keyboards, printers, scanners, and disk drives.
• Assist in the customization and adaptation of existing software applications to meet users’ requirements as well as deploy new software packages.
• Assist in maintaining company intranet site pages.
• Assist other department members with projects as needed.Job Requirements
• Excellence in verbal, oral, and written communication skills
• Working knowledge of computer hardware components
• Familiarity with tablets and smartphones (Android and iOS)
• Knowledge of Windows operating systems XP/7/8 as well as MS Office
• Web development / programming experience
• Must be able to lift 50 lbs. and to occasionally climb, kneel, crouch, crawl, and reach.
• Must be able to work full time (M-F 8-5) as well as some nights and weekends when needed to meet job requirements and IT department deadlines.
• Travel will be required from time to time as we have multiple offices in the DFW metroplex.
• Knowledge of Spiceworks or other ticketing systems is a plus -
Can we sweet talk you into a MSP helping out and doing everything remotely?
-
But where will we find an MSP in a community like this?
-
there aren't any. not that are worth anything atleast
-
@Hubtech said:
there aren't any. not that are worth anything atleast
That's too bad. Tough market.
-
What price range we talking?
-
@Minion-Queen said:
Can we sweet talk you into a MSP helping out and doing everything remotely?
You'd likely have better luck proposing a staff augmentation. From the description of the post and the size of the company, it's a warm body in a chair type of position.
-
@RAM. said:
What price range we talking?
I just had a quick chat with the boss, and he mentioned $15 - $18 per hour depending on experience.
-
@NetworkNerd said:
@RAM. said:
What price range we talking?
I just had a quick chat with the boss, and he mentioned $15 - $18 per hour depending on experience.
Which is equivalent with ~$42k in Baltimore.
-
31200-37440 in math-world. Much better than my first two jobs in the IT world. heck I was a consultant for a company for a year for less than that. mississippi....snarl
-
@Hubtech said:
31200-37440 in math-world. Much better than my first two jobs in the IT world. heck I was a consultant for a company for a year for less than that. mississippi....snarl
Given RAM's experience, I ran with $17 per hour, then factored in cost of living for his area compared with DFW. Housing's cheaper, gas is cheaper, and there's no state income tax.
Edit: Sad, I'm not making much more than that now!
-
Fort Worth is super cheap.
-
Hi
Scott Miller has referred me to this post and I'm interested in discussing things further with you.
-
Check the chat feature. Nick is trying to reach out to you. It's the talk balloon in the top right.
-
@David-M welcome to MangoLassi. Its a great community. And good luck on the job hunt. Great to see the community helping people to make connections.
-
I was thinking this could be cool but that's not enough for me. To leave where I am now, that would be going the wrong direction by a certainly noticeable margin...
-
We've made an offer to an internal candidate who has accepted. I wanted to let folks know this is no longer an open position (unless something goes horribly wrong).
-
@NetworkNerd said:
We've made an offer to an internal candidate who has accepted. I wanted to let folks know this is no longer an open position (unless something goes horribly wrong).
Always a chance that he just won't show up on his first day.
-
@scottalanmiller said:
@NetworkNerd said:
We've made an offer to an internal candidate who has accepted. I wanted to let folks know this is no longer an open position (unless something goes horribly wrong).
Always a chance that he just won't show up on his first day.
From the sound of it, their first day was a while ago.
-
@alexntg it's all fun and games until no one shows up for work. Lol.
