How Are You Measured?
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If someone were to ask you how you or your department are measured, what would you tell them? Maybe it's system uptime, maybe it's meeting a specific SLA, or maybe it's completely unclear. You probably know how the CEO is measured (increase revenue, increase profit, decrease expenses, growth into new markets, etc.). But maybe you don't know the answer about yourself. What are the ramifications of not knowing the answer?
If you know how you and your team are measured, do you leverage the measurements to get the budget for technologies which will make your job easier and meet business goals to prove the value of the solution? How often do we get that wrong in SMB IT?
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I am a sole IT guy. Local business 8 employees + ecommerce, sales, shipping, etc. 2kk to 4kk revenue.
I think I can distill measurements based on providing what the boss wants. And continually improving where we are at now.
Essentially, I measure by being able to yes "yes let's make that happen" more times than "I can't really do that because bla bleh blee bloo." If I can do all the stuff the boss has a vision for, it's a good day.
Secondly, technology always improves, and typically hardware and cloud services become cheaper. Any time I can upgrade to bigger, better, faster, increase usable features, and lower a cost, that's gold.
Reducing pain points. Automation. Scripting.
As long as what I touch is for the better, the measurement goes in the right direction. Each upgrade or change itself has measurable benefits.
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@NetworkNerd Being an American, usually in Feet and Inches.
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I'm not measured at all. And that's the way I like it
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There is only one useful way to measure IT.... Its impact to the way that the CEO is measured. Anything else like SLA, uptime, tickets, etc is misleading, actively undermines the organization and leads to gamification.
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@scottalanmiller said in How Are You Measured?:
There is only one useful way to measure IT.... Its impact to the way that the CEO is measured. Anything else like SLA, uptime, tickets, etc is misleading, actively undermines the organization and leads to gamification.
RIOC, Average Revenue per customer/whatever the metric of your industry is, IT should be serving improving that metric.
