Former Verizon-Now Frontier Communication....why is the review so bad?
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
I was switching one of my customers from Frontier to Logix. Frontier messed up every possible way they could and I had to call them repeatedly over multiple days with 45 minute hold times. Everyone I know with FIOS has said their experience has been worse since Frontier took over
Frontier has a bad track record. So sad that Verizon sold their customers out to them. Doesn't make me happy with Verizon, either.
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@DustinB3403 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Frontier is only bad in terms of the technology used,
No, they are bad in competence and quality of service, too.
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Agree with @scottalanmiller . I have had Frontier in one office and their quality has been HORRIBLE; ranks right up there with that other carrier everyone knows I love to hate (and, both from Rochester area??). Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
For residential, I am sure they are better than Time Warner, but for business, I cannot recommend them. -
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Agree with @scottalanmiller . I have had Frontier in one office and their quality has been HORRIBLE; ranks right up there with that other carrier everyone knows I love to hate (and, both from Rochester area??).
Yes, they are. It's because Rochester was not regulated like the rest of the nation so carriers that didn't meet the required standards of the rest of the country (more or less) were allowed to grow and flourish there.
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@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
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@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
For residential, I am sure they are better than Time Warner, but for business, I cannot recommend them.
Nope, we dropped them. TW isn't way better, but better.
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NTG HQ was on Frontier from 2003 - 2006. SDSL!
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
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@scottalanmiller bet I can guess who the provider was !
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@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
T1 is just a WAN connection. The SLA with a T1 is contractual and has nothing to do with regulations. Also, an SLA is what protects the vendor and keeps them from unlimited liability. An SLA that says that they "have to start work" in 24 hours only means that they have to pay whatever stipulated penalty there is. If that penalty is, say, $5 but the line makes $500 profit and it would cost $200 to fix, the SLA makes it make sense to leave the line broken as the penalty isn't enough to justify fixing it, but forces the customer to be unable to turn it off.
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@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@Brains said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@scottalanmiller said in Former Verizon-Now Frontier Communication....why is the review so bad?:
@jt1001001 said in Former Verizon-Now Frontier Communication....why is the review so bad?:
Our Tampa office git stuck in the middle of the takeover and was down not for 4 hours, but 4 DAYS! Yep DAYS!. Now the billing issues have started as we had a special deal on our FiOS circuit that did not carry over.
I've had T1 customers in Rochester down for over six months. Four days isn't even a blip.
How was it offline that long? I know the fcc regulations have some wiggle room, I didnt know they had that much.
FCC does very little with T1s, especially in areas that are not regulated.
I thought T1s had some guarantee where they had to begin working on the problem within 24-48 hours? I may be misremembering specifics
T1 is just a WAN connection. The SLA with a T1 is contractual and has nothing to do with regulations. Also, an SLA is what protects the vendor and keeps them from unlimited liability. An SLA that says that they "have to start work" in 24 hours only means that they have to pay whatever stipulated penalty there is. If that penalty is, say, $5 but the line makes $500 profit and it would cost $200 to fix, the SLA makes it make sense to leave the line broken as the penalty isn't enough to justify fixing it, but forces the customer to be unable to turn it off.
Wow I didnt know that (Never really had to deal with that side before). Thanks for the clarification Spiceworks Jesus!
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SLAs vary a lot. But assume if you didn't write it and didn't spend a fortune on an attorney to review it.... That the SLA protects the vendor, not the client. A typical SLA only serves to block customers from dropping a vendor while limiting the vendor's liability. SLAs are what lock customers in to broken services.
