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    Free HelpDesk Recommendations

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    • A
      alexntg @IRJ
      last edited by

      @IRJ said:

      @alexntg said:

      You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.

      Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.

      Yes, that difference is quite significant.

      I 1 Reply Last reply Reply Quote 0
      • K
        Katie @IRJ
        last edited by

        @IRJ said:

        @Katie could you show me the helpdesk when you get a chance?

        You betcha. I will PM you with my email and we can coordinate a meeting time.

        1 Reply Last reply Reply Quote 0
        • I
          IRJ @alexntg
          last edited by

          @alexntg said:

          @IRJ said:

          @alexntg said:

          You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.

          Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.

          Yes, that difference is quite significant.

          Which one do you prefer?

          A 1 Reply Last reply Reply Quote 0
          • A
            alexntg @IRJ
            last edited by alexntg

            @IRJ said:

            @alexntg said:

            @IRJ said:

            @alexntg said:

            You had my curiosity piqued, so I went ahead and upgraded my test SW system to 7.2. I didn't notice anything major different from 7.1 for the helpdesk. It still has the same feel. For a basic internal helpdesk, it does the trick.

            Yeah, but 6 and 7 are much different. I havent used 7 in production. I was just curious.

            Yes, that difference is quite significant.

            Which one do you prefer?

            Seven. It's quick, clean, and simple. I want to jump in and work on tickets, not deal with endless categorization and taxonomy. If I were approaching tickets from a metrics perspective, it takes a couple clicks to get to the more detailed features, so that may not be a good fit in that case.

            1 Reply Last reply Reply Quote 0
            • S
              scottalanmiller
              last edited by

              7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.

              D 1 Reply Last reply Reply Quote 0
              • D
                Dashrender @scottalanmiller
                last edited by

                @scottalanmiller said:

                7 seems slightly better bit it isn't a clear win. Lots of regression and the new interface doesn't work.

                I agree, I dislike the lack of time increments in 7.x

                1 Reply Last reply Reply Quote 0
                • S
                  scottalanmiller
                  last edited by

                  Overall the feedback I've seen in 7 is the most harsh ever. Lots of setbacks and loss of functionality. I've never seen such open willingness to seek other platforms.

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                  • N
                    NetworkNerd
                    last edited by

                    I'm on 7.1 (have not yet updated to 7.2) and am still using help desk version 1. I'm still not sold on help desk 2.0 just yet. It's performed pretty well for us, and though I prefer the old interface from 6 for scanning, the engine in 7 seems to work well. One thing I really like about Spiceworks is the remote collectors. Though they do take some time to update when it's time to go to the next version, using the remote collectors has really helped us monitor devices at remote sites.

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                    • S
                      scottalanmiller
                      last edited by

                      We discovered that the 2.0 interface was broken and lost tons of data. Had to be disabled. That's what broke the camel's back and sent us to ManageEngine.

                      1 Reply Last reply Reply Quote 0
                      • R
                        Reid Cooper
                        last edited by

                        Jira is not free but very popular. Extremely customizable.

                        1 Reply Last reply Reply Quote 0
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