Citrix Issue -HTTP not Found
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If the broken machine is in the same local network as the working machine, then MPLS is not your problem.
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@Dashrender Yes,the machine is in same network
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open a command prompt and try pinging the HTTP address that is in the Citrix VDI client
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@Dashrender Ping,Telnet and Tracert are done and there is no issue with that
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ask your VDI people to see what the logs say for this client trying to connect to them.
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Is this happening to one user or all?
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@dafyre The issue is with only one user.
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Are you able to access any logs on the server to see if the server is actually seeing the client connect?
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@dafyre I don't have access to check that.But need to troubleshoot the issue soon.
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@Lakshmana said:
@dafyre I don't have access to check that.But need to troubleshoot the issue soon.
How are you to troubleshoot if you don't have access to the logs?
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@Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.
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@Lakshmana said:
@Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.
You may need to check with the guys that manage that Citrix server.
Edit: Can you get us a screen shot?
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@Lakshmana said:
@Dashrender Good Question but need to troubleshoot without any access.Needs to coordinate with any team to proceed further/.;.
Access is permission. If you don't have permission to work on the issue, it's not your issue. Just open a ticket or whatever and pass it on to the right people.
