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    Major Printer Server Problems

    IT Discussion
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    • J
      Jason Banned @wirestyle22
      last edited by Jason

      @wirestyle22 said:

      @aaronstuder said:

      @wirestyle22 said:

      Are they all the same model of HP though ie all the same driver?

      Yes, HP Universal.

      That might be your issue actually.

      As a side comment you can use Web Jet Admin to manage the jet directs.

      Nah, Universal drivers are the best. Especially when deploying drivers from a print server.

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      • A
        Alex Sage
        last edited by

        Windows Update? We did just get new ones....

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        • W
          wirestyle22 @Jason
          last edited by

          @Jason said:

          @wirestyle22 said:

          @aaronstuder said:

          @wirestyle22 said:

          Are they all the same model of HP though ie all the same driver?

          Yes, HP Universal.

          That might be your issue actually.

          As a side comment you can use Web Jet Admin to manage the jet directs.

          Nah, Universal drivers are the best. Especially when deploying drivers from a file server.

          I don't mean they are bad I mean they might not be working. Changing it would take practically no time and would show whether or not it's a driver issue.

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          • A
            Alex Sage @wirestyle22
            last edited by

            Direct IP does seem to be working.....

            W J 2 Replies Last reply Reply Quote 0
            • J
              Jason Banned
              last edited by

              Do the printers print if you add one direct instead of going through the print server?

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              • W
                wirestyle22 @Alex Sage
                last edited by wirestyle22

                @aaronstuder said:

                Direct IP does seem to be working.....

                Meaning installing the printer locally on a computer by IP works? Signifying it's more likely to be a driver issue on the print server.

                1 Reply Last reply Reply Quote 1
                • J
                  Jason Banned @Alex Sage
                  last edited by Jason

                  @aaronstuder said:

                  Direct IP does seem to be working.....

                  Try Stopping spooler on the print server
                  del c:\windows\system32\spool\printers*.*
                  Then Starting Spooler

                  W 1 Reply Last reply Reply Quote 1
                  • W
                    wirestyle22 @Jason
                    last edited by

                    @Jason said:

                    @aaronstuder said:

                    Direct IP does seem to be working.....

                    Try Stopping spooler on the print server
                    del c:\windows\system32\spool\printers*.*
                    Then Starting Spooler

                    I assume that he already looked at the event log though. He would've seen the spooler crashing.

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                    • A
                      Alex Sage
                      last edited by

                      Logs seems clean.

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                      • A
                        Alex Sage
                        last edited by

                        Print spooler is running.

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                        • W
                          wirestyle22 @Alex Sage
                          last edited by

                          @aaronstuder said:

                          Logs seems clean.

                          Based on the information I have currently I think it's a driver issue.

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                          • A
                            Alex Sage @wirestyle22
                            last edited by

                            @wirestyle22 What one should I try?

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                            • W
                              wirestyle22 @Alex Sage
                              last edited by wirestyle22

                              @aaronstuder said:

                              @wirestyle22 What one should I try?

                              I don't know what models you are currently using but if hypothetically you have an hp 4250, install the actual drivers for that printer and see if it works. That would prove that it is in fact a driver problem. Then download the latest Universal Drivers and 'replace' them on the server. Even if they are the same version I have run into similar problems and reinstalling the drivers has worked. I hope this is the case for you.

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                              • B
                                brianlittlejohn
                                last edited by

                                I would restart the print spooler service as my first step.

                                J 1 Reply Last reply Reply Quote 2
                                • J
                                  Jason Banned @brianlittlejohn
                                  last edited by

                                  @brianlittlejohn said:

                                  I would restart the print spooler service as my first step.

                                  Yep even if it's running you should stop it, clear it and restart it.

                                  A 1 Reply Last reply Reply Quote 1
                                  • scottalanmillerS
                                    scottalanmiller @Alex Sage
                                    last edited by

                                    @aaronstuder said:

                                    @scottalanmiller said:

                                    You are using JetDirects?

                                    No, just the built-in cards.

                                    HP Printers if they have built in print servers are JetDirect.

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                                    • A
                                      Alex Sage @Jason
                                      last edited by

                                      @Jason said:

                                      @brianlittlejohn said:

                                      I would restart the print spooler service as my first step.

                                      Yep even if it's running you should stop it, clear it and restart it.

                                      Have, a bunch of times.

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                                      • J
                                        Jason Banned @Alex Sage
                                        last edited by

                                        @aaronstuder said:

                                        @Jason said:

                                        @brianlittlejohn said:

                                        I would restart the print spooler service as my first step.

                                        Yep even if it's running you should stop it, clear it and restart it.

                                        Have, a bunch of times.

                                        Did you delete those files in the directory?

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                                        • W
                                          wirestyle22 @Jason
                                          last edited by

                                          @Jason said:

                                          @aaronstuder said:

                                          @Jason said:

                                          @brianlittlejohn said:

                                          I would restart the print spooler service as my first step.

                                          Yep even if it's running you should stop it, clear it and restart it.

                                          Have, a bunch of times.

                                          Did you delete those files in the directory?

                                          Also there may not be any files in there FYI. It's not a guarantee that they will be in there.

                                          J 1 Reply Last reply Reply Quote 0
                                          • J
                                            Jason Banned @wirestyle22
                                            last edited by

                                            @wirestyle22 said:

                                            @Jason said:

                                            @aaronstuder said:

                                            @Jason said:

                                            @brianlittlejohn said:

                                            I would restart the print spooler service as my first step.

                                            Yep even if it's running you should stop it, clear it and restart it.

                                            Have, a bunch of times.

                                            Did you delete those files in the directory?

                                            Also there may not be any files in there FYI. It's not a guarantee that they will be in there.

                                            Yes. But they should be deleted if they are to help with troubleshooting.

                                            W 1 Reply Last reply Reply Quote 1
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