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    Gateway Timeout errors

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    • S
      scottalanmiller
      last edited by

      Welcome to the community. Always great to see new faces!

      1 Reply Last reply Reply Quote 0
      • T
        toxophilite @StrongBad
        last edited by

        @StrongBad

        A ping fails. I also used PingPlotter Free. Results are below.

        Target Name: acrobaticarts.ca
        IP: 209.200.244.56
        Date/Time: 12/11/2015 7:49:56 AM to 12/11/2015 7:50:38 AM

        Hop Sent Err PL% Min Max Avg Host Name / [IP]
        1 18 0 0.0 0 1 0 [10.10.20.1]
        2 18 0 0.0 3 10 4 66-39-205-193.ctcco.com [66.39.205.193]
        3 18 0 0.0 4 18 5 108-161-74-254.ctcco.com [108.161.74.254]
        4 18 0 0.0 3 6 4 66-39-192-69.kcnap.net [66.39.192.69]
        5 18 0 0.0 5 12 7 gi0-0-0-0.nr11.b006290-1.mci01.atlas.cogentco.com [38.104.87.49]
        6 18 0 0.0 5 14 7 te0-0-1-0.agr11.mci01.atlas.cogentco.com [154.24.21.85]
        7 18 0 0.0 5 71 11 te0-0-0-5.ccr22.mci01.atlas.cogentco.com [154.54.5.225]
        8 18 0 0.0 14 36 18 be2433.ccr22.dfw01.atlas.cogentco.com [154.54.3.213]
        9 18 0 0.0 15 23 19 be2032.ccr21.dfw03.atlas.cogentco.com [154.54.6.54]
        10 18 0 0.0 15 29 19 abovenet.dfw03.atlas.cogentco.com [154.54.10.118]
        11 18 0 0.0 15 27 19 ae11.cr1.dfw2.us.zip.zayo.com [64.125.20.65]
        12 18 0 0.0 49 62 54 ae27.cs1.dfw2.us.eth.zayo.com [64.125.30.180]
        13 18 0 0.0 50 96 59 ae3.cs1.lax112.us.eth.zayo.com [64.125.29.53]
        14 18 1 5.6 49 57 52 ae27.cr1.lax112.us.zip.zayo.com [64.125.30.185]
        15 18 0 0.0 50 73 54 ae3.mpr1.lax103.us.zip.zayo.com [64.125.20.226]
        16 18 0 0.0 51 62 54 64.124.200.14.ipyx-076968-002-zyo.above.net [64.124.200.14]
        17 17 17 100.0 0 0 0 [-]
        18 17 17 100.0 0 0 0 [-]
        19 17 17 100.0 0 0 0 [-]
        20 17 17 100.0 0 0 0 [-]
        21 17 17 100.0 0 0 0 [-]
        22 17 17 100.0 0 0 0 [-]
        23 17 17 100.0 0 0 0 [-]
        24 17 17 100.0 0 0 0 [-]
        25 17 17 100.0 0 0 0 [-]
        26 17 17 100.0 0 0 0 [-]
        27 17 17 100.0 0 0 0 [-]
        28 17 17 100.0 0 0 0 [-]
        29 17 17 100.0 0 0 0 [-]
        30 17 17 100.0 0 0 0 [-]
        31 17 17 100.0 0 0 0 [-]
        32 17 17 100.0 0 0 0 [-]
        33 17 17 100.0 0 0 0 [-]
        34 17 17 100.0 0 0 0 [-]
        35 17 17 100.0 0 0 0 [-]

        Destination not reached in 35 hops

        1 Reply Last reply Reply Quote 0
        • T
          toxophilite @Dashrender
          last edited by

          @Dashrender

          We are using Trend Micro. We are not using a proxy.

          I just double checked and discovered that I haven't installed TM on my machine so that can't be the issue.

          1 Reply Last reply Reply Quote 0
          • T
            toxophilite @StrongBad
            last edited by

            @StrongBad

            Thank you

            1 Reply Last reply Reply Quote 0
            • T
              toxophilite @StrongBad
              last edited by

              @StrongBad

              Not that I'm aware of. We have made some "unrelated" changes to the firewall in the last couple of months but I don't they have corresponded with my issues.

              I'm having some issues with dates though. They didn't report the e-mail issues right away and we just started using acrobaticarts.ca.

              1 Reply Last reply Reply Quote 0
              • D
                Dashrender
                last edited by

                If you have more than one IP address from your ISP, you could install a switch between your ISPs connection and your Cisco Firewall. Then assign the additional IP to a laptop that you plug directly into the switch. Make sure you can get on the internet. Then try the site. If you still can't get there, you have an ISP problem.

                I have had this before where the ISP had an internal routing table problem and I couldn't reach the subnet the remote site was in.

                T 2 Replies Last reply Reply Quote 0
                • T
                  toxophilite @Dashrender
                  last edited by

                  @Dashrender

                  Good idea. I'll try and do this as soon as I can without causing an interruption. I might be able to do it over the weekend.

                  D 1 Reply Last reply Reply Quote 0
                  • D
                    Dashrender @toxophilite
                    last edited by

                    @toxophilite said:

                    @Dashrender

                    Good idea. I'll try and do this as soon as I can without causing an interruption. I might be able to do it over the weekend.

                    Assuming you're not a 24/7 shop, you could just unplug the ISP connection and plug it directly into the laptop. Depending on what kind of connection from your ISP you have, you might have to reboot their gear to get it to see the new equipment.

                    T 1 Reply Last reply Reply Quote 0
                    • T
                      toxophilite @Dashrender
                      last edited by

                      @Dashrender

                      We are a community center so we are typically open from 5:00 AM - 10:00 PM. I think I can do it tomorrow without to much interruption.

                      1 Reply Last reply Reply Quote 1
                      • S
                        scottalanmiller
                        last edited by

                        Cool. Many of us will be around 🙂

                        1 Reply Last reply Reply Quote 0
                        • M
                          MattSpeller
                          last edited by MattSpeller

                          Isolate the issue into digestible bits

                          Ping from your modem, then add an appliance and progress through your network stack until it fails

                          Edit: welcome to ML!

                          Edit2: Double welcome fellow Canajun.

                          Edit3: Fitness center? Non-profit? Truly a small world, me too

                          1 Reply Last reply Reply Quote 0
                          • T
                            toxophilite @Dashrender
                            last edited by

                            @Dashrender said:

                            24/7 sho

                            I tried this and I had no problem getting to any of these sites. It appears the problem is within my network.

                            1 Reply Last reply Reply Quote 0
                            • D
                              Dashrender
                              last edited by

                              Is your default gateway the firewall?

                              T 1 Reply Last reply Reply Quote 0
                              • S
                                scottalanmiller
                                last edited by

                                Do an nslookup of that address, is it resolving correctly?

                                T 1 Reply Last reply Reply Quote 1
                                • T
                                  toxophilite @Dashrender
                                  last edited by

                                  @Dashrender

                                  Default gateway is the firewall. It works for all websites but these few.

                                  D 1 Reply Last reply Reply Quote 0
                                  • T
                                    toxophilite @scottalanmiller
                                    last edited by

                                    @scottalanmiller

                                    nslookup resolves correctly.

                                    1 Reply Last reply Reply Quote 0
                                    • D
                                      Dashrender @toxophilite
                                      last edited by Dashrender

                                      @toxophilite said:

                                      @Dashrender

                                      Default gateway is the firewall. It works for all websites but these few.

                                      I wanted to make sure there wasn't another router to possibly look at that might be doing some filtering.

                                      Sounds like your firewall is to blame here.

                                      Can you post a sanitized version of your configuration?

                                      T 1 Reply Last reply Reply Quote 0
                                      • T
                                        toxophilite @Dashrender
                                        last edited by

                                        @Dashrender

                                        That's what I'm beginning to think. Unfortunately I don't know the ASA very well. I'll need to bring someone in.

                                        J 1 Reply Last reply Reply Quote 0
                                        • S
                                          scottalanmiller
                                          last edited by

                                          Would be cheaper to replace the ASA with a UBNT than to have someone come in to look at the ASA.

                                          J T 2 Replies Last reply Reply Quote 1
                                          • J
                                            Jason Banned @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            Would be cheaper to replace the ASA with a UBNT than to have someone come in to look at the ASA.

                                            It doesn't have near the features if you actually need what an ASA provides.

                                            1 Reply Last reply Reply Quote 0
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