Cannot Control My Desktop from Center Kaspersky

IT-ADMIN

I'm just guessing, but maybe changed made centrally take some time before they are applied locally?

i don't think so because even after a period of time the setting will not be changed on the local machine

the previous version (KSOS 3 and 2) were great, they allow remote management without the need of the cloud, you can manage your computers via LAN without the need of the cloud,

the new version is really bad regarding remote management

also their support is very very bad, i post a question in their forum 14 days ago, till now i didn't get any single answer

http://forum.kaspersky.com/index.php?showtopic=338470&st=0#entry2505429

scottalanmiller

Have you contacted their main support? I don't work with them but I'm guessing that the forums are not their primary support channel. I'd just open a ticket.

Ambarishrh

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

IT-ADMIN

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

scottalanmiller

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

Ambarishrh

@IT-ADMIN Where are you located?

And i would agree with @scottalanmiller

Ambarishrh

@IT-ADMIN said:

http://support.kaspersky.com/b2b#

Another option is to use their twitter account https://twitter.com/kaspersky
, had good results with these, when you shout out via these social media, brands do listen!

IT-ADMIN

@Ambarishrh said:

@IT-ADMIN Where are you located?

And i would agree with @scottalanmiller

i'm located in qatar Sir

scottalanmiller

@IT-ADMIN We were looking at flights through Qatar in a few weeks but it turned out to be too far out of the way to do.

IT-ADMIN

@scottalanmiller said:

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanks

i

IT-ADMIN

@scottalanmiller said:

@IT-ADMIN We were looking at flights through Qatar in a few weeks but it turned out to be too far out of the way to do.

you are welcome

scottalanmiller

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanks

i

Can you get your money back? Sounds like they are not providing the support.

IT-ADMIN

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanks

i

Can you get your money back? Sounds like they are not providing the support.

off course i can't, i already use the licenses for a period of time, but now i want to manage my workstations centrally

scottalanmiller

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@scottalanmiller said:

@IT-ADMIN said:

@Ambarishrh said:

Check this and you should get the contact details based on the location http://support.kaspersky.com/b2b#

thanks for the link, but i can't find any nearest country and the majority of mobile numbers not working

That suggests that this is not a product that you want to be paying for. I'd look at alternatives.

Webroot is here in the community, for example.

i didn't understand you well
we already bought 2 volume licenses (25 and 15)
thanks

i
Can you get your money back? Sounds like they are not providing the support.

off course i can't, i already use the licenses for a period of time, but now i want to manage my workstations centrally

How long is that period of time? If they refuse support during the license period and you have a support agreement for the product you have not received the product that you bought, correct? Maybe you do not have support from them, in which case, there isn't much to be done but don't buy them again.

But if you paid for support and are not getting it, get your money back.

IT-ADMIN

we had 2 year license, and only about 3 months remaining now,
the thing is i want to know whether managing my workstations from a central machine is possible or not before renewing the licenses,
the KSOS 3 was great and it offer this feature, the new version KSOS 4 has a web kaspersky center which is a very bad idea

scottalanmiller

I see. At least your time with them is nearly up. Sounds like both technical and support issues. I've not used the Center product so can't say if what you want is possible. But it sounds like there are issues.

IT-ADMIN

i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new ones

Ambarishrh

@IT-ADMIN said:

i found the solution
the solution is to downgrade to KSOS 3
what a bad software :(, old version are better than the new ones

So what other features are you losing when you downgrade?

IT-ADMIN

actually i didn't use KSOS 4 for a long time to explore its new feature, i'm ok now with KSOS 3
but i wonder why they make the remote management as a web console, ??? it is a bad idea, let us suppose i lose internet connection in this case i cannot manage my workstations

scottalanmiller

@IT-ADMIN is it really important to manage your desktops during the moments that you have lost Internet access? That's not a normal concern, do you feel that this affects you in some way? It's a reasonable thing to question, but I know no business that would find this to be a problem at all.