System Administrator Job Description

scottalanmiller

NTG uses MS CRM. We have managed SugarCRM and vTiger in the past.

Dashrender

I'm completely in the dark about CRMs. I've never been exposed to one, either for use or support in the companies I've worked for.

scottalanmiller

@Dashrender said:

I'm completely in the dark about CRMs. I've never been exposed to one, either for use or support in the companies I've worked for.

It'll be like an ERP or your health data records system. They all share a lot in characteristics.

scottalanmiller

If you want to learn CRM basics and not a specific system, SugarCRM is very popular and is free and open source. You can install it on a Linux VM quite easily. Or you can install it to a system like A Small Orange with a single click. Getting access to a common CRM to play with it would be pretty easy. Then you can say that you have deployed it as well.

itsmeagain

@scottalanmiller said:

If you want to learn CRM basics and not a specific system, SugarCRM is very popular and is free and open source. You can install it on a Linux VM quite easily. Or you can install it to a system like A Small Orange with a single click. Getting access to a common CRM to play with it would be pretty easy. Then you can say that you have deployed it as well.

Thank you, I will try this later when i get home.

Jason

We have our own inhouse CRM/ERP as well as Microsoft Great Plains.

scottalanmiller

Actually on a call to replace our CRM right now because MS CRM is not functioning well.

Carnival Boy

Not functioning well how? I'm planning on rolling it out next Spring.

Minion Queen

We are having issues with the Outlook connectors (not crashing outlook every single time you load it), this is for the hosted version.

itsmeagain

I was reading here on
http://www.sugarcrm.com/download
There are two options, which one should choose?

coliver

@itsmeagain said:

I was reading here on
http://www.sugarcrm.com/download
There are two options, which one should choose?

If you have a place to deploy it the community edition would be the one.

itsmeagain

@coliver said:

@itsmeagain said:

I was reading here on
http://www.sugarcrm.com/download
There are two options, which one should choose?

If you have a place to deploy it the community edition would be the one.

I don't have any place to deploy it. Probably just set up it on my Computer.

itsmeagain

Is https://www.atlassian.com/software/jira/
is another CRM Tool?
Would love to hear if what are the other CRM tools are you using in your environment.

scottalanmiller

JIRA is not a CRM, it is a project management system for tracking software development.

scottalanmiller

All Atlassian products are for software developers. They exclusively make development software.

coliver

@itsmeagain said:

Is https://www.atlassian.com/software/jira/
is another CRM Tool?
Would love to hear if what are the other CRM tools are you using in your environment.

Jira isn't a CRM. CRM stands for Customer Relationship Management. Jira is something that is used to track software development progress.

scottalanmiller

Popular CRM packages include: MS Dynamics CRM, Salesforce, Zoho CRM, SugarCRM, vTiger, SuiteCRM, etc.

itsmeagain

Oh okay

itsmeagain

How about Web portal operation (Share point)?
Where should i start learning about this stuff?
I read it last time @Ambarishrh is working with his share point farm.

scottalanmiller

In all of these cases, best thing to do is get a book, fire up a VM and start playing. Sharepoint is huge to learn and takes a lot of time and effort.