@scottalanmiller said in Trying to find a good, on-premises, multi-department help desk application:
@Pete-S said in Trying to find a good, on-premises, multi-department help desk application:
@dave247 said in Trying to find a good, on-premises, multi-department help desk application:
I've been having trouble actually finding a decent multi-department help desk solution. Google just results in the same old dead-ends. We are a small-ish company with about 60 employees yet we have something like 12 departments or so (always changing) and so our technician quantity is always high (like 40 technicians) and that is what always kills us in price.
Currently, I am trialing ManageEngine ServiceDesk Plus which seems to be the best option in terms of functionality and price, but it seems pretty problematic with bugs and weird functional issues. And support doesn't seem that great so far and the community feels kind of dead.
The only other product I found that might work is something called Jitbit help desk but I haven't had a chance to really look into them yet.
Does anyone have any good suggestions?
Here are my requirements:
- Internal, multi-department help desk (not just for I/T)
- 40 technicians / users who can complete requests
- Active Directory integration for SSO
- Price under $8,000/annually
- on-premises deployment
- Microsoft Windows Server based
- dead simple/basic - just need everyone to be able to submit HD requests for different departments and have other people be able to handle and close them. No freaking bells and whistles.
"Dead simple/basic" sounds like you can have something custom made for you. A full stack developer that does both the back-end and front-end could put it together pretty quickly - if you know what you need.
Yeah, can't be done for $8K, but if there are a lot of users and the workflow is really critical, going bespoke can pay dividends long term. Sounds scary, but with one dev that knows what they are doing it's pretty manageable for something of this nature.
Hey I need a new gig, got to get away from 100 hour weeks. But yeah, you're not getting a polished product for 8K