Sorry, I am late to the party. lol I appreciate everyone's advice. There is a lot of good information here that gives me some ideas of where to go next. I'll catch up on the thread after my meeting this morning. Thank you again for your time and help!

@BRRABill I have been spending more time on SW, it is a great tool.

@DustinB3403 I just virtualized our servers but not our desktops. I have been asking to upgrade our phones, but to have the money to do so I need to get some more customers. Great advice though. Thank you.

@DustinB3403 Okay, maybe you can direct me to more appropriate resource that would help me? I am certainly not trying to step on anyone's toes here. I am just looking to learn more and grow our business...

So we were traditionally a document center but have since started providing computer repair services. Now we are providing support to small businesses in the area. I were many hats in this organization and working hard to grow the business. I guess knowing the right questions will make finding answers easier. So from my initial topic I have received some great feedback and I value everyone's time. Going forward I will start paying closer attention to the needs of my customers and look to expand our services from there.

I guess a better question would have been "what services are you offering your customers now to help them improve their IT and help them do business better or more efficiently?"

Sorry, I am late to the party. lol I appreciate everyone's advice. There is a lot of good information here that gives me some ideas of where to go next. I'll catch up on the thread after my meeting this morning. Thank you again for your time and help!