Dell PERC Question (Server Down)
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My new server was doing fine until I noticed earlier today it didn't seem to be respoonding.
I rebooted it, and the following screen came up.
It seems like the two SSD drives in my array seem to have disappeared.
I am heading in now to see if they just need to be reseated, but anyone ever see this error message before?
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what makes you say 2?
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@Dashrender said:
what makes you say 2?
Because he said "the two" implying all of them equals 2.
One would assume from this that he has a pair of SSD in RAID1.
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@BRRABill You just need to get into the controller and import the config. You almost certainly had some type of soft failure.
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This title is very misleading. The PERC Controller is working fine.
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@JaredBusch said:
Because he said "the two" implying all of them equals 2.
One would assume from this that he has a pair of SSD in RAID1.
Yes, sorry I quickly posted that as I was running out the door!
I have two EDGE SSDs in a RAID1 array.
They both have disappeared from the BIOS.
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@aaronstuder said:
This title is very misleading. The PERC Controller is working fine.
Uh, I changed it slightly.
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@JaredBusch said:
@BRRABill You just need to get into the controller and import the config. You almost certainly had some type of soft failure.
OK.
Once I do that (and the array hopefully comes back up), any thoughts on what could have caused that? Is there anything I should be doing afterwards, I guess is my question.
This machine has been up and running now for weeks with no issue in a test scenario. Saturday I installed XS on it, and also upgrade to iPERC Enterprise. But nothing else has changed, really. (No new hardware or anything like that.)
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Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.
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@Dashrender said:
Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.
Cachecade?
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The SSDs are in a RAID 1, not 10.
The array booted right back up but it has me a little spooked.
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I called in to DELL support. The guy was actually pretty awesome, and spent about an hour going through everything, checking logs, etc..
He said everything looks fine, and chalked it up to a fluke. Though he said if it happened again, he'd suspect the EDGE SSDs in there.
It was odd as nothing appeared down, since XS and the VM were still up (and pingable). They just had no hard drives! (Sadly I think we lost mail this afternoon as it was up and accepting it, but had no place to write it to.)
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is the firmware up to date on the EDGE drives?
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@scottalanmiller said:
@Dashrender said:
Curious, why do you have two SSDs in a RAID 10 on a server. Not that there can't be good reasons, just seems unusual.
Cachecade?
Apparently 1 TB of storage is enough for some people
I guess we'll see this more and more, fewer and fewer drives needed, especially since you don't need drive bays, aka spindles for performance. -
@Dashrender said:
is the firmware up to date on the EDGE drives?
I purchased it very recently, so assuming, yes.
I sent an e-mail to my rep at xByte. We'll see what they say.
Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.
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@BRRABill said:
@Dashrender said:
is the firmware up to date on the EDGE drives?
I purchased it very recently, so assuming, yes.
I sent an e-mail to my rep at xByte. We'll see what they say.
Maybe someone here at ML could also ping a xByte tech person to chime in. I'm not sure who that is, exactly.
LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.
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@Dashrender said:
LOL - purchased recently? Sadly I've bought drives from CDW that were 4+ firmware versions behind. With Dell and HP it's pretty easy to get and update drives firmware, no idea how xByte handles that.
I'm definitely ASSSUMing (I know, I know) that xByte has the latest stuff on there, but we shall see tomorrow I guess.
It's been running OK (with Hyper-V) for a few weeks with no issue. I am in NO WAY blaming XS. Just saying that for informational purposes.
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Ooooops. My DATTO box (which uses ShadowProtect) clearly did not like whatever happened. It seems to be running a full backup again.
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Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
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@JaredBusch said:
Xbyte pre updates all firmware on what they ship for the server.
Well never checked the drives. but everything else is. That is part of their service.
Considering how they guarantee the drives work with the DELL stuff, I figured that wouldn't be an issue, but it doesn't hurt to double check, I guess.
Maybe one of the SSDs just had one too many jelly beans...
