Solved FreePBX and Extensions
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@scottalanmiller said:
@coliver said:
@JaredBusch said:
Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.
This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.
I've never played with it. So it doesn't affect the callers, only the person being called?
Right, only the person being called from what I have seen. It doesn't affect the caller.
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@coliver said:
@JaredBusch said:
Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.
This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.
This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1
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@donaldlandru said:
@coliver said:
@JaredBusch said:
Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.
This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.
This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1
Ok, I misread that description then.
That makes it a solid feature.
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@donaldlandru said:
@JaredBusch said:
Actually it is a horrible feature, IMO.
Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.
I hit CTRL+Enter on accident and had to edit.
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@scottalanmiller said:
@donaldlandru said:
@JaredBusch said:
Actually it is a horrible feature, IMO.
Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.
Sure they do, the question is... do the clients like it?
Everyone loves spam filters, until customers can't reach you and you realize you were blocking too much. That your users like the feature shouldn't be a factor, right?
that would depend - are they allowed not to answer when they see the CID at work? if yes, then this is just an extension of that.
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@scottalanmiller said:
@donaldlandru said:
@JaredBusch said:
Actually it is a horrible feature, IMO.
Any more substance to that? We use this on 15+ ring groups dedicated to client support teams, everyone here likes it.
Sure they do, the question is... do the clients like it?
Everyone loves spam filters, until customers can't reach you and you realize you were blocking too much. That your users like the feature shouldn't be a factor, right?
I guess I don't know how the client feels about it, that is for project managers to handle. Since these are primarily on-call situations (middle of the night calls). The previous solution was for the client to start calling cell phone numbers at random, I would think this is an improvement on all counts.
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@donaldlandru said:
@coliver said:
@JaredBusch said:
Actually it is a horrible feature, IMO. You are making the person calling you dial digits after already likely dialing something to get to you in the first place.
This is for the receiving end of the call if I did my research correctly. Press 1 to answer this call. I use it on my Google Voice number and love it.
This is correct. The sending party doesn't know the difference. They get to listen to music on hold while we try to get someone from their support team on the line. Our support personnel have to press 1
Ah okay, not so bad then.
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@JaredBusch said:
I use follow me like this:
When when I need or want follow me i simply dial
*21to toggle it on.It is good to point out you can enable confirm calls here as well.
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@donaldlandru said:
It is good to point out you can enable confirm calls here as well.
More specifically, and as was noted in the original screenshot with the tool tip, confirm calls is available on ringall and ringall-prim ring strategies. This includes the ringallv2 versions.
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Thanks everyone!
