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    strange letters with received email on outlook 2007

    Scheduled Pinned Locked Moved IT Discussion
    ms officems office 2007outlookoutlook 2007
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    • JaredBuschJ
      JaredBusch
      last edited by

      Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

      I run into this often with file names when people in Japan send a document.

      The only solution I have it so retype the name or change my system base language.

      Here is how I have my desktop setup for example.

      img

      IT-ADMINI 1 Reply Last reply Reply Quote 0
      • B
        Brett at ioSafe Vendor @IT-ADMIN
        last edited by Brett at ioSafe

        @IT-ADMIN said:

        for example : X send email to A and B and C ....only A have this issue

        So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

        IT-ADMINI 1 Reply Last reply Reply Quote 0
        • IT-ADMINI
          IT-ADMIN @JaredBusch
          last edited by

          @JaredBusch said:

          Obviously updates are needed here first, but if the issue persists, it can very likely be due to the original item being sent in a very specific encoding.

          I run into this often with file names when people in Japan send a document.

          The only solution I have it so retype the name or change my system base language.

          Here is how I have my desktop setup for example.

          img

          i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

          JaredBuschJ 1 Reply Last reply Reply Quote 0
          • IT-ADMINI
            IT-ADMIN @Brett at ioSafe
            last edited by

            @Brett-at-ioSafe said:

            @IT-ADMIN said:

            for example : X send email to A and B and C ....only A have this issue

            So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

            all the users have kaspersky spam filtering add-in

            B 1 Reply Last reply Reply Quote 0
            • JaredBuschJ
              JaredBusch @IT-ADMIN
              last edited by

              @IT-ADMIN said:

              i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

              But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

              IT-ADMINI 1 Reply Last reply Reply Quote 0
              • IT-ADMINI
                IT-ADMIN @JaredBusch
                last edited by

                @JaredBusch said:

                @IT-ADMIN said:

                i just checked that, i found that my system local was arabic, i mean that the email language is the same as my system local language

                But what was the sender's system setting? That should not matter in an application such as Outlook, but it is always something I try to check once all the basic troubleshooting steps prove fruitless.

                yes you are right, i have to check that also, but if only the sender is someone who is from the users

                1 Reply Last reply Reply Quote 0
                • B
                  Brett at ioSafe Vendor @IT-ADMIN
                  last edited by

                  @IT-ADMIN said:

                  @Brett-at-ioSafe said:

                  @IT-ADMIN said:

                  for example : X send email to A and B and C ....only A have this issue

                  So, the question then is how do A's settings differ from B and C's? In particular, look at the language, formatting and font settings. Also check whether A has any Outlook add-ins installed than B and C do not - especially antivirus add-ins.

                  all the users have kaspersky spam filtering add-in

                  Check A's language and font settings to see how they differ from B and C's.

                  1 Reply Last reply Reply Quote 0
                  • IT-ADMINI
                    IT-ADMIN
                    last edited by

                    Now i face the same shitty issue with another computer but now with outlook 2010, this issue drive me mad, till now i cannot find a solution for it, and i'm in an embarrassing situation with the 2 users,

                    1 Reply Last reply Reply Quote 0
                    • IT-ADMINI
                      IT-ADMIN
                      last edited by

                      i think it is a virus maybe

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @IT-ADMIN
                        last edited by

                        @IT-ADMIN said:

                        i think it is a virus maybe

                        Very possible.

                        1 Reply Last reply Reply Quote 0
                        • IT-ADMINI
                          IT-ADMIN
                          last edited by

                          because there is no additional setting that i have to do with other computers, only setup MS office and everything is OK except with these 2 computers and maybe the number will increase in the future,

                          1 Reply Last reply Reply Quote 0
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