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    BlackBerry Messenger stucks at setting up.

    Scheduled Pinned Locked Moved IT Discussion
    28 Posts 9 Posters 3.6k Views
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    • JaredBuschJ
      JaredBusch
      last edited by

      I (happily) know nothing about anything BlackBerry related.

      gjacobseG 1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        Same here. Know nothing about BlackBerry.

        1 Reply Last reply Reply Quote 0
        • JoyJ
          Joy @nadnerB
          last edited by Joy

          @nadnerB said:

          What are you installing it on?

          I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

          DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
          • DashrenderD
            Dashrender @Joy
            last edited by

            @Joy said:

            @nadnerB said:

            What are you installing it on?

            I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

            I guess I'm just surprised it didn't come pre-installed.

            scottalanmillerS 1 Reply Last reply Reply Quote 2
            • scottalanmillerS
              scottalanmiller @Dashrender
              last edited by

              @Dashrender said:

              @Joy said:

              @nadnerB said:

              What are you installing it on?

              I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

              I guess I'm just surprised it didn't come pre-installed.

              No kidding!

              1 Reply Last reply Reply Quote 0
              • scottalanmillerS
                scottalanmiller @Joy
                last edited by

                @Joy said:

                @nadnerB said:

                What are you installing it on?

                I'm trying to install BlackBerry Messenger on BlackBerry 9900 .

                It's not already there or just available in the app store?

                1 Reply Last reply Reply Quote 0
                • JoyJ
                  Joy
                  last edited by Joy

                  I'm not sure if it's already pre installed, but when they handed me this phone BBM was already installed. Now I'm trying to set up the app and it takes forever

                  1 Reply Last reply Reply Quote 0
                  • DashrenderD
                    Dashrender
                    last edited by

                    What's there to setup? Isn't it just like every other centrally managed messenger product on the market, i.e. Skype google hangouts, AIM?

                    When we had BBs years ago, there was no setup, other than creating an account which was tied to the phone number.

                    JoyJ 1 Reply Last reply Reply Quote 0
                    • JoyJ
                      Joy @Dashrender
                      last edited by scottalanmiller

                      @Dashrender said:

                      What's there to setup? Isn't it just like every other centrally managed messenger product on the market, i.e. Skype google hangouts, AIM?

                      When we had BBs years ago, there was no setup, other than creating an account which was tied to the phone number.

                      Yes it was just like skype and other messenger. But this once after I input the username and password it looks like this.

                      1 Reply Last reply Reply Quote 0
                      • DashrenderD
                        Dashrender
                        last edited by

                        I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                        Do you have confirmed WiFi data?

                        JoyJ 1 Reply Last reply Reply Quote 1
                        • nadnerBN
                          nadnerB
                          last edited by nadnerB

                          Can you add the config from the BES server?
                          EDIT: probably best to try your connection first, as @Dashrender suggested

                          1 Reply Last reply Reply Quote 0
                          • JoyJ
                            Joy @Dashrender
                            last edited by

                            @Dashrender said:

                            I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                            Do you have confirmed WiFi data?

                            Edit -Sorry I grab that pic on the Internet.
                            It was connected to Wifi-

                            IRJI 1 Reply Last reply Reply Quote 0
                            • gjacobseG
                              gjacobse @JaredBusch
                              last edited by

                              @JaredBusch said:

                              I (happily) know nothing about anything BlackBerry related.

                              @scottalanmiller said:

                              Same here. Know nothing about BlackBerry.

                              I know it generally makes for good wine...

                              1 Reply Last reply Reply Quote 0
                              • IRJI
                                IRJ @Joy
                                last edited by

                                @Joy said:

                                @Dashrender said:

                                I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                                Do you have confirmed WiFi data?

                                Edit -Sorry I grab that pic on the Internet.
                                It was connected to Wifi-

                                You have internet access on the BB, correct? Make sure you are able to load some websites

                                JoyJ 1 Reply Last reply Reply Quote 0
                                • IRJI
                                  IRJ
                                  last edited by

                                  Apparently this is a very common problem with BlackBerry devices. A google search shows alot of people having the same issue. It's no wonder that hardly anybody uses BB devices anymore.

                                  1 Reply Last reply Reply Quote 0
                                  • JoyJ
                                    Joy @IRJ
                                    last edited by

                                    @IRJ said:

                                    @Joy said:

                                    @Dashrender said:

                                    I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                                    Do you have confirmed WiFi data?

                                    Edit -Sorry I grab that pic on the Internet.
                                    It was connected to Wifi-

                                    You have internet access on the BB, correct? Make sure you are able to load some websites

                                    Yes, I have internet. I can browse websites 😞
                                    I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                                    IRJI 1 Reply Last reply Reply Quote 0
                                    • IRJI
                                      IRJ @Joy
                                      last edited by

                                      @Joy said:

                                      @IRJ said:

                                      @Joy said:

                                      @Dashrender said:

                                      I think the top line is the answer to your problem, no service. I don't think you can set it up/connect to it unless you have either WiFi or Cellular data.

                                      Do you have confirmed WiFi data?

                                      Edit -Sorry I grab that pic on the Internet.
                                      It was connected to Wifi-

                                      You have internet access on the BB, correct? Make sure you are able to load some websites

                                      Yes, I have internet. I can browse websites 😞
                                      I'm trying to activate the account in Enterprise Activation but it says my network connection is not available

                                      Did you try to forcefully shutdown the app or reboot?

                                      1 Reply Last reply Reply Quote 0
                                      • IRJI
                                        IRJ
                                        last edited by

                                        Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                                        JoyJ 1 Reply Last reply Reply Quote 1
                                        • JoyJ
                                          Joy @IRJ
                                          last edited by

                                          @IRJ said:

                                          Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                                          Yes, I reboot after I delete the BBM.

                                          IRJI 1 Reply Last reply Reply Quote 0
                                          • IRJI
                                            IRJ @Joy
                                            last edited by

                                            @Joy said:

                                            @IRJ said:

                                            Also is the device software up to date? When I googled the issues, most of the dates were 2013 and early 2014. Maybe a software update has fixed the issue.

                                            Yes, I reboot after I delete the BBM.

                                            Is the OS up to date?

                                            1 Reply Last reply Reply Quote 0
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