Office 365 via GoDaddy?
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@scottalanmiller said in Office 365 via GoDaddy?:
@Dashrender said in Office 365 via GoDaddy?:
@scottalanmiller said in Office 365 via GoDaddy?:
@Minion-Queen said in Office 365 via GoDaddy?:
http://www.intrust-it.com/2015/07/23/dont-use-godaddy-for-office-365/ @Danp just sent me this link. This doesn't bode well for anyone using Godaddy for O365
No surprises there. That's one of the reasons that we say to always get O365 through a partner. GoDaddy is not a partner, they are a reseller so all of the support protections and price lock of the MS and MS Partner O365 system is gone. GoDaddy can do anything that they want because they do not answer to Microsoft as the partners do and Microsoft does not control the product.
Short of stories like this - how is a buyer suppose to know the difference beteween a partner and a reseller? It become clear once you buy in, well clear only if you've ever used the opposite one from what you have now. i.e. If you've used a partner version like through NTG, then you fire up a GoDaddy account you'll see the differences in the admin console. But, if you've never touched O365, and you buy straight into GoDaddy - you might think this is how they all work.
There isn't a good answer here other than that you should be doing all work through a Microsoft partner and never trying to venture out on your own if you want that kind of protection. MS has a scheme for this and wants you working with partners for everything. You are free not to and there can be benefits to not doing that, but you give up the protections that MS provides.
How is a SMB person suppose to know this? Hell, how are new to IT people suppose to know this? This thread alone is a testament to this not being known. You're first post 12 months ago was telling him that he'd probably get better support from NTG than from GoDaddy, but no warning of partner versus reseller.
Granted this may be new information to you as well, but then how can you say MS has a way they expect you to work, and even though there is that way, they still have other less good ways that exist.
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It definitely wasn't clear to me that going with Godaddy was going to result in these kinds of difficulties. Should O365 be the same, no matter who you purchase it through?
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@Danp said in Office 365 via GoDaddy?:
It definitely wasn't clear to me that going with Godaddy was going to result in these kinds of difficulties. Should O365 be the same, no matter who you purchase it through?
No. With partners or direct you are buying from Microsoft. When you buy through a reseller you are not getting an account with Microsoft so it is very different. If you buy through any partner it is through the partner, not from the partner. So the account is always with Microsoft themselves, hence the protection and uniformity. When you buy through a reseller the account is actually with GoDaddy, not Microsoft, and GoDaddy is providing you the service and Microsoft provides them with a service. So GoDaddy can do anything that they want with what they provide to you. That's why GoDaddy doesn't have the uniform pricing.
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@scottalanmiller said in Office 365 via GoDaddy?:
@Carnival-Boy said:
I wouldn't buy through a reseller.
Remember, we are partners, not resellers. You still buy from Microsoft. You can always shut us out. You are in control. We are the "Partners of Record" and only add value, we have no means of subtracting it (we could do nothing and just sit there too, that's always possible.)
Here is where CB pointed out that GD was a reseller and where I pointed out the differences that make partners have safety.
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It's hard to tell people ahead of time that places like GoDaddy are different without it sounding like bashing the competition or spread fear that they will hijack your account if you don't have lots of references of places that it has happened. I had tried to point out that they were a reseller, not a partner, and that they operated differently with different rules and support even from the first post. Sorry that I didn't push forcefully enough to explain the dangers in not getting the account through a partner.
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Godaddy chat --
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@Danp Wow! I know with partners it is pretty easy to migrate from one to another, or to add one if you haven't had one before.
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Anyone familiar with either of these products or know of any others that offer low-cost migration?
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Migrationwiz has been good for email migrations. Never used it to do sharepoint stuff though.
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@coliver said in Office 365 via GoDaddy?:
@Danp Wow! I know with partners it is pretty easy to migrate from one to another, or to add one if you haven't had one before.
That's because you are only changing paperwork, not changing whose system the account is under.
